# OK Alone knowledge summary This corpus is the partner-safe knowledge base behind [Ask OK Alone](https://ask.okalone.ai). It covers OK Alone product features, help-center how-to guides, positioning and messaging, executive summary, worker onboarding, and curated blog content. **What it is not:** pricing, compliance certifications, privacy policy details, or GDPR guidance. Those topics are redirected to [customer.support@ok-alone.com](mailto:customer.support@ok-alone.com). **Source hierarchy:** where blog content conflicts with Help Center files or `product-reference.md`, the Help Center and product reference win. **How to use this file:** each entry below lists the document title, a one-line description, its URL, and a section outline so you can decide which file to fetch without downloading everything. --- ## OK Alone Product Reference > **What this is.** The single source of truth for what OK Alone does. It merges five files that previously sat separately and contradicted each other in places: `product-reference.md`, `product-reference.md`, `product-reference.md`, `product-reference.md` and `product-reference.md`. **Where those contradictions were, they are now resolved in the text** — current naming used throughout, and the genuinely-different features that shared a name (Microsoft SSO, and Man Down vs Fall Detection) separated out in §3 and §1. **Precedence.** This file outranks the Help Center files, the website positioning file and the blog on *what a feature does*. The Help Center files outrank it on *step-by-step how to use the product*. `pricing-2026.md` is the only authority on price. **Read §8 before making any capability claim** — it records what each feature deliberately does *not* do. **Last updated:** 28 July 2026 (Team Broadcast) · 14 July 2026 (Alert Zone Intelligence) · May 2026 (release notes) - URL: https://ask.okalone.ai/md/product-reference.md Sections: - Contents - 1. Feature catalogue by plan tier - 2. May 2026 release — what's new - 3. Detection features — Man Down vs Fall Detection vs Alert Audio - 4. Alert Zone Intelligence - 5. OSHA Heat Zones - 6. Team Broadcast - 7. Naming — current vs deprecated - 8. Don't oversell — documented limitations - 9. Open questions — not yet confirmed - 10. Links and assets ## Monitors and Admins > Use Action Notices sparingly. Too many notices can distract Monitors from genuine Alerts. - URL: https://ask.okalone.ai/md/help-center-monitors-and-admins.md Sections: - Article 1: Two-Way Alert Audio in the OK Alone iPhone App - What Is Alert Audio? - Why Use Alert Audio? - How Alert Audio Works During an Emergency - Setup Requirements - Article 2: Companion Mode – Your Personal Safety Partner - What Is Companion Mode? - How It Works - Who Can Use Companion Mode? - Best Practice Tips - Article 3: Managing Location Visibility with Privacy Mode - Key Benefits - How Privacy Mode Works - Need Help? - Article 4: Transfer a ZOLEO Device from One Worker to Another - Article 5: Useful App Links: Quick Access to Forms and Resources - What are Useful App Links? - How to view Useful App Links on the OK Alone App - Managing Useful App Links (For Admins) - Benefits of Using Useful App Links - Add Phone Numbers as App Links - Article 6: Understanding App Connectivity in OK Alone - What is App Connectivity? - How Does App Connectivity Work? - What does the Connectivity Status mean? - Ways to See App Connectivity - Key Benefits - Practical Use Cases - Article 7: Manage Emergencies with Ok Alone and Microsoft Teams Notifications - FAQS - Article 8: Automatically End Worker Shifts - Why Use Auto End Shifts - Prerequisites - ![](https://okalonedocs.com/wp-content/uploads/2023/04/image-1.png) - 1\. Enable Auto End Shifts in Extra Features - ![](https://okalonedocs.com/wp-content/uploads/2023/04/update-feature-settings.png) - 2\. Set a Company-Level Auto End Shift Time - 3\. Set a Group-Level Auto End Shift Time - 4\. Alert Workers Before Their Shifts End (Optional) - Best Practices - Troubleshooting - Article 9: How to Switch a ZOLEO Device Between Workers in Ok Alone - How Do Workers Use Their ZOLEO Device? - Setting Up Your ZOLEO Device with Ok Alone - Starting Your Shift with ZOLEO in Ok Alone - Ending Your Shift and Disconnecting - Submitting Device Details for Setup - Article 10: Get Started with OK Alone - Get Started as Lone Worker - Get Started as a Supervisor / Admin / Monitor - For Lone Workers: How to Start Using OK Alone - For Monitors: How to Begin Monitoring with OK Alone - Article 11: Setting up a ZOLEO device with Ok Alone - Link Your ZOLEO Device to a Worker in OK Alone - Test the Connection - Using OK Alone with ZOLEO for Remote Status Updates - Article 12: Demo Videos for OK Alone - The OK Alone Demo Video - How Monitors use OK Alone - Article 13: Introduction to the Monitoring Centre Service - What Is the Monitoring Centre Service? - Who Benefits From This Service? - We are a TMA Five Diamond Monitoring Center - Key Benefits of Ok Alone's 24/7 Emergency Response Service - Article 14: Man Down Settings Report - Accessing the Report - Report Overview - Related Articles - Article 15: How to Schedule Automatic Delivery of Reports - Where to Find Scheduled Reports - How to Set Up a Scheduled Report - How to Edit or Delete a Scheduled Report - Activating Scheduled Reports Feature - Summary - Article 16: Introducing the Lone Worker Safety Awards - 1\. Overview - ![Lone worker safety awards](https://okalonedocs.com/wp-content/uploads/2020/06/lone-worker-safety-awards-feature.jpg) - 2\. Earning Badges - 3\. Calculating the Safety Score - 4\. Rankings and Feedback - 5\. Motivating Your Team - Article 17: How to Set up Alerts in a Microsoft Teams Channel - Prerequisites - Create and Retrieve the Channel Webhook URL - Configure Channel Notification Preferences - Enable Teams Notifications in Ok Alone - Assign Webhook to a Monitor - Verify Alert Delivery - Article 18: Sending Mass Notifications to Workers and Monitors - Article 19: Setting Up Out of Hours Alerts – Evenings & Weekends - 1\. Overview - 2\. Prerequisites - 3\. Define Your Business Hours - 4\. Add Out of Hours Monitors - 5\. How Alerts Are Routed - 6\. Testing Your Configuration - Article 20: Configuring Flexible Grace Periods (Alert Delays) - 1\. Overview - 2\. Enable the Flexible Alert Delays Feature - 3\. Configure Your Alert Delays - 4\. How It Works - 5\. Testing and Best Practices - Article 21: How to Sign In with Microsoft SSO (Single Sign-On) - Signing in with Microsoft SSO - Troubleshooting Tips - Benefits of Using Microsoft SSO - Article 22: How to Set Up Your Account to Use the Monitoring Center Service - What is the Monitoring Center Service? - Activate the Monitoring Center Service - Set Up Your Ok Alone Account for Monitoring - Ensure Location Settings Are Correct - View Alerts Sent to the Monitoring Center - Additional Resources - Article 23: App Location Settings Report - Article 24: Benefits of Safety Awards for Your Business - - 2\. Key Benefits of Safety Awards - 3\. How to Maximize Impact - 4\. Related Resources - Article 25: WhatsApp Notifications - WhatsApp Notifications for Workers - ![Lone worker notifications for workers with WhatsApp](https://www.okaloneworker.com/wp-content/uploads/2020/01/lone-worker-whatsapp-min.png) - WhatsApp Alerts for Monitors - Benefits of WhatsApp Integration - Article 26: Setting Up Worker Reminders - 1\. Prerequisites - ![](https://okalone.zendesk.com/hc/article_attachments/35531672125457) - 2\. Accessing a Worker’s Reminder Settings - 3\. Setting Up SMS Reminders - - 5\. Setting Up an Email Reminder - 6\. Confirmation and Testing - Article 27: Day in a Life of an Ok Alone Monitor - Article 28: Action Notices: Keeping Monitors Informed Without Overload - Why Use Action Notices? - ![](https://okalonedocs.com/wp-content/uploads/2023/08/image-2.png) - How Action Notices Differ from Alerts - Available Action Notices - How Action Notices Are Sent - Setting Up Action Notices - Best Practices - Troubleshooting - Need More Help? - Article 29: How our Monitoring Centre Manages Alerts - Types of Alerts Received by the Monitoring Centre - What Information Is Included with Each Alert? - How Our Action Plans Work - Visual Examples of Action Plans - Monitoring Centre Phone Numbers - Viewing Monitoring Centre Alerts in Your Dashboard - Summary - Article 30: Understanding Your Safety Awards Score - How Scores Are Calculated - Where to See Scores - How to Improve Your Score - Article 31: Using what3words to Locate Your Lone Workers - What is what3words? - How Ok Alone Uses what3words - Viewing what3words Locations in the Dashboard - ![](https://www.okaloneworker.com/wp-content/uploads/2020/11/what-3-words-demo.png) - Receiving what3words in Alerts - ![](https://www.okaloneworker.com/wp-content/uploads/2020/11/what-3-words-demo-email.png) - Activating what3words for Your Account - Article 32: Alert Loops - Sequenced Monitor Alerts - 1\. Overview - 2\. How Alert Loops Work - 3\. Creating an Alert Loop - 4\. Example: Alert Loop in Action - 5\. Best Practices - Article 33: Updating your Credit Card - Article 34: Day in a Life of an OK Alone Worker - Article 35: Dashboard Links in Sms Alerts for Monitors - Why Use Dashboard Links in SMS Alerts - How It Works - Example SMS Format - ![Dashboard Links in Sms Alerts for Monitors](https://okalonedocs.com/wp-content/uploads/2020/06/sms-link-feature-small.jpg) - Requirements - Setting Up SMS Alerts with Dashboard Links - Best Practices - Article 36: Understanding & Setting up an Escalation Procedure - 1\. What Is an Escalation Procedure? - 2\. Escalation Procedure Scenario - 3\. What to Focus On - 4\. Company, Group, or Worker Procedures - 5\. Setting up an Escalation Procedure - 6\. Using the Build Wizard - 7\. Important Best Practices - Article 37: Viewing and Querying your Invoices - To view your invoices and statements: - To set up invoice email recipients: - Article 38: Get an Automated SMS Status Confirmation - What Is a Status Confirmation? - Why Use Automated SMS Status Confirmations? - ![](https://okalonedocs.com/wp-content/uploads/2023/07/image-10.png) - Prerequisites - How Automated SMS Status Confirmations Work - How to Turn On Status Confirmations - Best Practices - Article 39: How to Set up Extended Privacy for Monitors - Prerequisites - ![](https://okalonedocs.com/wp-content/uploads/2022/12/feature_mgmt-3-1024x394.png) - What Extended Privacy Does - Step-by-Step Guide - How the Dashboard Appears to Monitors with Extended Privacy - Troubleshooting & Best Practices - Need More Help? - Article 40: What is a Monitor? - What Is a Monitor? - Assigning Monitors - Monitor Dashboard Access - Monitor Responsibilities - Best Practices - Article 41: How to set up a Safety Zone for your Workers - Prerequisites - 1\. Open the Worker’s Profile - 2\. Access the Safety Zone Tab - 3\. Create a New Safety Zone - 4\. Update or Remove a Safety Zone - 5\. Feature Management Reminder - ![](https://okalonedocs.com/wp-content/uploads/2022/12/feature_mgmt-1024x394.png) - Best Practices - Article 42: Monitor Access Levels - Overview - 1\. Admin (Full Access) - 2\. Non-Admin (Limited Access) - 3\. Extended Privacy (Restricted Access) - Assigning or Changing Access Levels - Article 43: What is a Worker? - Article 44: Uploading Monitors - 1\. Overview - 2\. Prerequisites - 3\. Download the Monitors Template - ![](https://okalonedocs.com/wp-content/uploads/2022/11/image-3.png) - 4\. Prepare Your Spreadsheet - 5\. Upload and Validate - 6\. Import and Send Welcome Emails - Article 45: How to Respond to a Help Alert or Missed Check-In - 1\. Email Alerts - 2\. SMS/Text Alerts - 3\. Phone Call Alerts - 4\. WhatsApp Alerts - Article 46: Uploading Workers - 1\. Prerequisites - 2\. Download the Workers Template - 3\. Prepare Your Spreadsheet - 4\. Upload and Validate - 5\. Import and Notify - Article 47: Using the Learning Center - 1\. What Is the Learning Center? - ![](https://okalonedocs.com/wp-content/uploads/2023/06/learning-center-2.jpg) - 2\. Topics Covered - ![](https://okalonedocs.com/wp-content/uploads/2023/06/learning-center-1.jpg) - 3\. Time to Complete - 4\. Granting Access - 5\. Tracking Progress - Article 48: Delete Workers - 1\. Locate the Delete Workers Tool - 2\. Filter Workers by Date Added - 3\. Review and Adjust Selection - ![](https://okalonedocs.com/wp-content/uploads/2023/01/ignore.png) - 4\. Delete Selected Workers - 5\. Best Practices - Article 49: Instructions for Creating Worker Groups - Accessing the Groups Page - Creating a New Group - Updating Group Settings - Adding Workers to the Group - Synchronizing Worker Settings - ![](https://okalonedocs.com/wp-content/uploads/2022/12/workers_in_group_sync_all-1024x300.png) - Viewing Groups and Worker Assignments - Feature Management - Best Practices - Need More Help? - Article 50: Saving the Ok Alone Dashboard to Your Phone - iPhone - Android - Tips - Article 51: Start and End Shift Reminders - What Are Start and End Shift Reminders - How to View Start/End Shift Reminders - ![](https://okalonedocs.com/wp-content/uploads/2022/11/image-20-1024x474.png) - How to Add a Start or End Shift - How to Set Up Multiple Worker Shifts - Copying Shifts to Workers or Groups - Start/End Shift Reminder Settings - Feature Management - Best Practices - Article 52: Upload/Export Shift Start and End Times - Accessing Shift Upload/Export - Preparing Your Spreadsheet - ![](https://okalonedocs.com/wp-content/uploads/2022/11/shift-upload-example.jpg) - Uploading Shift Start/End Times - Exporting Shift Start/End Times - Best Practices - Need Help? - Article 53: Monitor Alert Delay – Grace Period - What Is the Monitor Alert Delay (Grace Period) - How to Set the Monitor Alert Delay - Flexible Alert Delays - Feature Management Reminder - Best Practices - Article 54: MFA Authentication in OK Alone - Article 55: Feature Management in OK Alone - Accessing Extra Features - Feature Categories - Enabling or Disabling Features - Saving Your Changes - Best Practices - Need Help? ## Lone Workers > Some devices (especially Samsung) don’t allow full disablement — continue with Option 2. - URL: https://ask.okalone.ai/md/help-center-lone-workers.md Sections: - Article 1: Assigning a ZOLEO Device in the OK Alone App - Before You Begin - Why Use Self-Assignment? - How Workers Assign Their ZOLEO Device - Unassigning a Device - Important Notes - Article 2: Introducing Live Activities on iPhone — Safety Status at a Glance - **Stay Informed Without Lifting a Finger** - **Clear, Easy-to-Read Status Indicators** - **Immediate Alerts When Something’s Wrong** - **Works Even When Your Phone is Locked** - **Reliable and Seamless** - Article 3: Testing Your ZOLEO Device with OK Alone - Test One – Using the Check-In Button on Your ZOLEO Device - Article 4: Companion Mode — Your Personal Safety Partner - Article 5: Discreet Help Alert Options for Android - [**1\. SOS Power Button**](https://okalone.zendesk.com/hc/en-gb/articles/40645327775377) - [2\. Shake for Help](https://okalone.zendesk.com/hc/en-gb/articles/35352548446865) - 3\. Android Shortcuts - Article 6: Android Power Button SOS: Understanding Your Options - Introduction to the Power Button SOS - OK Alone Power Button SOS Overview - OK Alone vs. Android Emergency SOS - Why They Might Conflict - How to Avoid the Conflict - Article 7: Using iPhone Satellite SMS with OK Alone - When Does Satellite SMS Apply? - How It Works with OK Alone - Regional Availability - Article 8: App and Operating System Version and Requirements - Article 9: App and Operating System Version and Requirements - Article 10: Multi-Factor Authentication (MFA) for the OK Alone App - What Is MFA? - How to Enable MFA - Logging In with MFA - Troubleshooting - Article 11: Setting up a SPOT X with Ok Alone - Prerequisite: Link SPOT via Data Push - SPOT X Buttons and Main Actions - 1\. Edit SPOT X Settings Online - ![](https://okalonedocs.com/wp-content/uploads/2022/04/spot-x-contact-settings.png) - 2\. Create an Ok Alone Contact - 3\. Set Up Message Profiles - ![](https://okalonedocs.com/wp-content/uploads/2022/04/spot-x-predefined-message-save.png) - 4\. Adjust Tracking Intervals (Optional) - 5\. Sync Your SPOT X - 6\. Using Your SPOT X with Ok Alone - Feature Management - Troubleshooting Tips - Key Takeaways - Article 12: iPhone Location & Permissions - 1\. Recommended App Settings - 2\. Recommended Notification Settings - 3\. Recommended Location Settings - 4\. Restarting and Reinstalling the App - Article 13: Android Location & Permissions - 1\. Recommended App Settings - 2\. Recommended Location Settings - 3\. Recommended Notification Settings - 5\. Restarting and Reinstalling the App - Article 14: What Data Does the Ok Alone App Collect? - Article 15: Understanding GPS and Location Settings in Ok Alone - 1\. Required Phone Permissions - 2\. When Tracking Is Active - 3\. In-App GPS Modes - 4\. Optimized GPS Handling - 5\. What Location Data We Access - Article 16: Using a Satellite Device with Ok Alone - 1\. Supported Devices & Integrations - 2\. Country-Specific Phone Numbers - 3\. Checking In via SMS - 4\. Pre-Set Message Templates - 5\. Including Location Coordinates - 6\. Check-In Reminders on Satellite Devices - 7\. Dashboard Setup for Satellite-Only Users - 8\. Sending a High-Risk Check-In - 9\. Automated Status Replies (Comms Plan) - 10\. Feature Limitations - Article 17: Low Signal Mode – Using the App with No Data/WiFi - How does Low Signal work? - Low Signal Mode on Android - Low Signal Mode on iPhone - When is Low Signal Mode Necessary? - Article 18: Update your Status with SMS - 1\. How SMS Status Updates Work - ![](https://okalonedocs.com/wp-content/uploads/2023/07/image-10.png) - - 3\. Phone Numbers by Region - 4\. Setting a High-Risk Check-In via SMS - ![](https://okalonedocs.com/wp-content/uploads/2023/07/image-11.png) - - Article 19: How to Use the Man/Worker Down Feature in OK Alone - What is Worker Down? - How Does Worker Down Work? - How to Set Up Worker Down - How to Turn Off Worker Down - Tips for Using Worker Down Effectively - Article 20: How Lone Workers Use OK Alone - Step 1: Start Your Shift - Step 2: Check In at Regular Intervals - Step 3: End Your Shift - - - Article 21: Using OK Alone with ZOLEO for Remote Status Updates - Article 22: Update your Status with a Phone-call - 1\. Calling the Ok Alone Phone System - 2\. Understanding Menu Options - 3\. Phone Numbers by Region - Article 23: How to Set Up Your iHelp Mini Device - 1\. Obtain Your IMEI Number - 2\. Activate the iHelp Integration - 3\. Assign the iHelp Mini to a Worker - 4\. Notify Ok Alone for Testing - Article 24: How to Use Timed Activity to Enhance Worker Safety - What is a Timed Activity? - How Does Timed Activity Work? - Who Should Use Timed Activity? - Why Use Timed Activity? - Article 25: Getting Started with OK Alone Web App - - ![](https://okalonedocs.com/wp-content/uploads/2021/02/lone-worker-web-app.png) - ![](https://okalone.zendesk.com/hc/article_attachments/37609400599953) - - 3\. Checking In and Ending Your Shift - - - - - 8\. Setting Correct Permissions - Article 26: Android 8 App Settings and Permissions - Overview - 1\. App Location Monitoring - 2\. Verify Android System Settings - 3\. Location Permission - 4\. Notification Settings - Article 27: Link SPOT to Ok Alone with SPOT’s Data Push - Prerequisites - 1\. Configure SPOT Data Push - 2\. Obtain Your SPOT Device ESN - ![SPOT X Device and example ESN](https://okalonedocs.com/wp-content/uploads/2022/08/spot-esn-1.png) - 3\. Link the SPOT Device to a Worker in Ok Alone - 4\. Using Your SPOT Device with Ok Alone - Troubleshooting - Need More Assistance? - Article 28: How Ok Alone Uses Your App Data - Data We Collect - - - - - Article 29: Activating High-Risk Check-In on Your Android Phone - 1\. What Is High-Risk Check-In? - 2\. When to Use High-Risk Check-In - 3\. Setting Up a High-Risk Check-In - 4\. Cancelling High-Risk Check-In - Article 30: Getting Started on Android - 1\. Download and Install the App - 2\. Obtain Your PIN - 3\. Log In - 4\. Start Your First Shift - 5\. Grant Location Permissions - 6\. You’re All Set! - Article 31: Android 9 App Settings and Permissions - 1\. App Location Monitoring - 2\. Verify Android System App Settings - 3\. Location Permission - 4\. Notification Settings - Article 32: Setting up a SPOT G3 with Ok Alone - Prerequisite: Link SPOT via Data Push - SPOT G3 Buttons Overview - 1\. Edit Your Check In and Custom Messages - 2\. Configure Message Profile Settings - 3\. Adjust Tracking Intervals (Optional) - 4\. Sync the SPOT G3 to Update Settings - 5\. Verify Functionality - Troubleshooting Tips - Key Takeaways - Article 33: Activating High-Risk Check-In on Your iPhone - 1\. What Is High-Risk Check-In? - 2\. When to Use High-Risk Check-In - 3\. Setting Up High-Risk Check-In - 4\. Restoring Your Regular Check-In - Article 34: Getting Started on your iPhone - 1\. Download and Install the App - 2\. Obtain Your PIN - 3\. Log In - 4\. Grant Permissions - 5\. Start Your First Shift - Article 35: Android 10 App Settings and Permissions - 1\. App Location Monitoring - 2\. Android App Settings - 3\. Location Permission - 4\. Notification Settings - 5\. Restart and Verify - Article 36: How to Request Help with OK Alone - The In-App Help Button - Discreet Help Alerts - SMS and Phone-Call Alerts - ![](https://www.okaloneworker.com/wp-content/uploads/2022/10/Help-request-SMS-1.png) - Article 37: Android 11 App Settings and Permissions - 1\. App Location Monitoring - 2\. Android System App Settings - 3\. Location Permission - 4\. Notification Settings - 5\. Notification Sounds - 6\. Battery Optimization - 7\. Verify Changes - Article 38: How to Send a Message to Your Monitor on Android - 1\. Why Send a Message? - 2\. Sending a Message to Your Monitor - Article 39: Get Alerts when your iPhone is on Silent - 1\. Add Ok Alone’s Number as a Contact - 2\. Enable Emergency Bypass for Ringtone - 3\. Enable Emergency Bypass for Text Tone - 4\. Complete Contact Setup - 5\. Test Your Settings - 6\. Phone Numbers for Your Region - Article 40: How to Send a Message to Your Monitor on Your iPhone - 1\. Why Send a Message? - 2\. Sending a Message - Article 41: How to Change the Alarm Tone for Reminders on your iPhone - 1\. Access the Alarm Settings - 2\. Preview and Select a New Alarm Tone - 3\. Confirm Your Selection - 4\. Verify Volume and Silent Switch - Article 42: Using Shake for Help on Android - How Shake for Help Works - Alarm vs Discreet Mode - Enabling Shake for Help - Adjusting Sensitivity - Should Trigger (True Positives) - Article 43: How to receive Desktop Help Alerts - 1\. Allow Browser Notifications - 2\. Enable Desktop Notifications in Windows 11 - 3\. Test Your Notification Settings - 4\. Tips & Best Practices ## Troubleshooting > **Tip:** If a Worker’s job involves varying risk levels (such as alternating between office work and field visits), consider setting a shorter interval or manually switching to High Risk when they enter a more dangerous environment. - URL: https://ask.okalone.ai/md/help-center-troubleshooting.md Sections: - Article 1: Pre-save OK Alone Phone Numbers and Whitelisting the OK Alone Platform - - - Article 2: OK Alone and GDPR Compliance - Article 3: OK Alone and HIPAA Compliance - Article 4: OK Alone and PIPEDA Compliance - What is PIPEDA? - Why PIPEDA Matters for Lone‑Worker Safety - How OK Alone Meets the 10 PIPEDA Principles - Data Residency: Hosted in Canada - Data Retention & Deletion Schedule - Worker Rights & How to Make a Privacy Request - Frequently Asked Questions - Need Help? - Article 5: Data Security & Privacy – Your Questions Answered - Is my personal data safe with Ok Alone? - What certifications and security standards does Ok Alone meet? - What kind of data does Ok Alone collect? - When is my location tracked? - How long is data stored? - Where is data stored? - Who can access personal data? - Why does Ok Alone store data? - How much data does the Ok Alone app use? - Can I access or delete my data? - What if I’m not using the app — is anything still tracked? - Does Ok Alone share my data with third parties? - Is Ok Alone suitable for regulated industries? - Article 6: Check In Frequency for Monitors - Risk Categories and Recommended Intervals - Configuring Check-In Frequency - Removing or Disabling Check-In Timers - Verifying Check-In Settings - Article 7: Change your Alarm on Android App - Overview - Steps to Change Your Alarm Tone - Article 8: Frequently Asked Questions - Workers and Monitors - Free Trial and Account Size - Checking In and Reminders - Location and Tracking - Alerts and Grace Period - High Risk and Man Down - What is Man Down? - Devices and App - Shift Management and Logs - Global Coverage - Website and Dashboard - Article 9: Which Phone Numbers Do Ok Alone SMS and Calls Come From? - Article 10: Advanced Country & Time zone Settings - When to Use Advanced Country & Time Zone Settings - Overview of Company Country & Time Zone - 1\. Turn On Advanced Country & Time Zone Settings - 2\. Configure User-Level Country Settings - 3\. Configure User-Level Time Zone Settings - 4\. Configure Group-Level Time Zone Settings - Best Practices - Need Help? - Article 11: Data Usage for Ok Alone Apps - 1\. Location Settings Explained - 2\. Data Usage by Location Mode - 3\. Why the App Uses Data - 4\. Recommendations & Best Practices - 5\. Frequently Asked Questions - 6\. Troubleshooting & Tips - Article 12: Do Not Disturb Android Settings with Ok Alone - 1\. Accessing Do Not Disturb Settings - 2\. Allowing Ok Alone in Do Not Disturb - 3\. Activating Do Not Disturb Mode - 4\. Verifying Ok Alone Notifications - 5\. Tips & Best Practices - 6\. Frequently Asked Questions - Article 13: Do Not Disturb iPhone Settings with Ok Alone - 1\. Open Do Not Disturb Settings - 2\. Add Ok Alone to Allowed Apps - 3\. Enable Do Not Disturb Mode - 4\. Verify Ok Alone Notifications - 5\. Tips & Best Practices - 6\. Frequently Asked Questions ## Updates & Releases - URL: https://ask.okalone.ai/md/help-center-updates-and-releases.md Sections: - Article 1: Updates to the OK Alone Location Map - - - Improved Worker List on the Right-Hand Side - - Article 2: New Improvements to Alert Management: SMC Actions & Alert Validation - See SMC Actions Directly Inside Your Alerts - **Alert Validation – Easily Identify Real, False, and Test Alerts** - Article 3: iPhone App Update – November 2025 - New Features and Improvements - Live Activities on iPhone (New Feature) - Active Feature Summary (New Feature) - Feature Usage Pop-Ups (New Feature) - Shake for Help (Improvements) - Worker Down (Man Down) (Improvements) - Article 4: November 2025 – Android App Release - Power Button SOS (New Feature) - Active Feature Summary (New Feature) - Feature Usage Pop-ups (New Feature) - Shake for Help (Improvements) - Man Down (Worker Down) (Improvements) - Summary of Key Updates - Article 5: Introducing App Connectivity: Real-Time Device Insights - Article 6: July App Release - iOS and Android - Article 7: Dual Check-In Reminders for ZOLEO Users - How to Add the ZOLEO Number - How to Set Check In Reminders - Useful Links - Article 8: A Fresh New Look for the OK Alone App and Dashboard - Article 9: Reduce False Alerts with Our New “Hold for Help” Option - Article 10: Exciting Updates to the Ok Alone Android App! - What’s New? ## Geotab > **Important:** Keep the Drive App running in the background to maintain an active monitoring session. If the app closes, Ok Alone will eventually end your session. - URL: https://ask.okalone.ai/md/help-center-geotab.md Sections: - Article 1: How to add the Ok Alone Drive Add-In to myGeotab - Installing the Geotab drive Add-In - Allowing Driver Access to Ok Alone Add-In - Importing Drivers into Ok Alone - Article 2: Using Ok Alone and the Geotab Drive App to stay safe - Prerequisites - Starting a Monitoring Session - How Drive Mode Works - Check-In Timers and Reminders - Ending a Monitoring Session - ![](https://okalonedocs.com/wp-content/uploads/2024/09/image.png) - - Troubleshooting - Need More Help? - Article 3: Ok Alone & Geotab Introduction - The OK Alone and Geotab Demo Video - Useful Links - Article 4: How to add the Ok Alone Add-In to MyGeotab™ - Adding the OK Alone Add-In - Allowing User Access to Ok Alone Add-In - Importing Monitors into Ok Alone - Article 5: How Drivers use Drive Mode in Geotab - How to Set up Drive Mode - How Drive Mode Works - Article 6: Linking Vehicles​ & Drive Mode in Geotab - What is Drive Mode? - How to Link a Vehicle - How Drive Mode Works - Article 7: How to add the Ok Alone Map Add-In to MyGeotab - Article 8: Understanding the Map Add-In for MyGeotab - Viewing the Drivers on the Map - Understanding the Worker Colors - Article 9: Geotab® Demo & Introduction Video ## OK Alone Website — Positioning and Messaging > **What this is.** A curated distillation of the public OK Alone website (okaloneworker.com), replacing the raw 1.5 MB scrape `Ok Alone Website.md` (now retired — 80% of that file was repeated navigation, footers and author bios). **What it is for.** Customer-facing language: what OK Alone is, how it is positioned, the approved marketing lines, the feature vocabulary used with prospects, industries served, and the proof points sales teams quote. **What it is NOT.** It is not the product specification and not the pricing authority. Where this file disagrees with the Help Center files, `product-reference.md`, `product-reference.md` or `pricing-2026.md`, **those files win.** Much of the website copy dates from 2023–2024, predates the Peoplesafe integration, and uses feature names that have since been retired. **Read §14 before repeating any compliance claim from this file.** - URL: https://ask.okalone.ai/md/website-positioning-and-messaging.md Sections: - 1. What OK Alone is - 2. Approved messaging and taglines - 3. Feature catalogue - 4. How the alert flow is described to customers - 5. Live monitoring and the call centre - 6. Integrations - 7. Industries, sectors and roles - 8. Benefits language (buyer-facing) - 9. Proof points - 10. Pricing as stated on the website - 11. Regions, coverage and contact details - 12. Website FAQ — answers as published - 13. Site structure - 14. ⚠️ Compliance-flavoured claims — DO NOT REPEAT AS FACT - 15. Known contradictions and staleness ## OK Alone Executive Summary > **What this is.** A sales/bid-style executive summary written for a prospective enterprise customer (referred to throughout as "the client organization"). Useful for company narrative, positioning and bid language — not for verifying how a feature behaves. **Lowest precedence in the knowledge base.** This is the oldest file here. Where it disagrees with `product-reference.md` or the Help Center files, those win. Deprecated feature names have been corrected to current naming (Alert Zones / Alert Zone Intelligence), but other details may be stale. It also uses US spellings throughout. - URL: https://ask.okalone.ai/md/executive-summary.md Sections: - Executive Summary - The Solution - Why OK Alone Is the Right Choice - Fall Detection (Tested to TETRA Standards) - Emergency SOS & Timed Check-In - Timed Check-In for High-Risk Tasks - Workforce System Integration – API Capability - Emergency Alert Zones - Integration with Geotab - Summary of Value to the Client Organization - Project Plan Overview - Team Structure - Project Governance - Assurance & Transparency - Exclusive Geotab Integration - Workforce System Integration - Enterprise-Grade Scalability - Flexible Commercial Model - Accredited 24/7 Monitoring - Proactive Safety Intelligence - Field-Friendly Design - Rapid Deployment & Seamless Onboarding - Why Peoplesafe Was Selected - National Rollout - Integrated with Existing Systems & Workflows - Why This Matters to the Client Organization - Integration with Existing Safety Processes - Why This Matters to the Client Organization - Implementation - Conclusion - Execution Plan ## OK Alone — Worker Welcome Pack > **What this is.** The worker-facing Welcome Pack as customers receive it — the onboarding document handed to lone workers. Text extracted from the original PDF; page structure preserved as headings and PDF line-wrapping reflowed into paragraphs. Use it for what workers are *told*, not as a product specification. **There is no monitor equivalent of this document.** For monitor and admin setup use `help-center-monitors-and-admins.md`. - URL: https://ask.okalone.ai/md/worker-welcome-pack.md Sections: - Personal Safety - Getting Started - Welcome to OK Alone - Getting Started - Panic Button - Page 6 - Shake for Help - Giving you a quick way to raise an alert in an emergency - Man Down - When you can’t call for help, OK Alone will do it for you. - Timed Activity - When Safety Depends on Timing, We Keep Track for You - High Risk Check in - Protecting you when performing unfamiliar or solitary tasks. - Low Signal Mode+ - Supporting Workers Beyond Signal Range - Sending a Message - Speak directly to your monitor through the OK Alone message feature - Safety Links - Page 20 - GPS Settings and - Privacy and Location Sharing - GPS Settings - Frequently Asked - FAQ's - Thank you for reading the ## OK Alone Blog — Index > **What this is.** A complete map of the OK Alone public blog. Use it to find which blog file holds a topic before opening one, and to check honestly whether a topic is covered at all. The blog is marketing and thought-leadership content — for product behaviour prefer the Help Center files and `product-reference.md`, and never quote a price from the blog. - URL: https://ask.okalone.ai/md/blog-index.md Sections: - `blog-product-features-and-company.md` - `blog-sectors-field-and-transport.md` - `blog-sectors-people-facing.md` - `blog-policy-legislation-and-culture.md` - Known by title only — NOT in the knowledge base ## OK Alone Blog — Product, Features, Integrations and Company News > **Source:** OK Alone public blog, extracted from the retired `Ok Alone Blog.md` scrape. Marketing and thought-leadership content, not product specification — where a claim here conflicts with the Help Center files or `product-reference.md`, those win. Spellings are left as published (much of this was written for North American readers). Statistics quoted in older posts may be out of date — check the post date before reusing a figure, and never quote a price from here. - URL: https://ask.okalone.ai/md/blog-product-features-and-company.md Sections: - Product, Features and Integrations - Is a computer based panic button more effective than a button mounted on the wall?The effectiveness of panic button software for computers versus a physical button on the wall ... - Why Ok Alone is your Lone Worker Solution - Worker Down not Man Down - Safety Zone from Ok Alone - Know your working status with Ok Alone - Lone Working with Google Home from Ok Alone - Expand Ok Alones lone worker functionality with Zapiers Zaps - What People think of the Ok Alone Lone Worker App - Our Response to Work Smarter Magazines Top five lone worker apps Article - How to choose a Lone Worker App: Pricing and Features - Lone Worker Check In - What is a Monitor in lone working? - Easy Check-In for Lone Workers with the Ok Alone Desktop App - Is a computer based panic button more effective than a button mounted on the wall? - Does panic button software keep office workers safer? - Panic Buttons for Lone Workers from Ok Alone - Work Alone Devices Available for your Lone Workers - GPS Monitoring for your Lone Workers with the Ok Alone App - Streamline Your Workflow by Integrating a Lone Worker App - Customizable Lone Worker Apps Tailoring Your Safety Solutions - Top 8 Features of a Lone Worker App for 2023 - Work Alone Call Center: The Benefits of Live MonitoringWork Alone Call Center: What to Look For in a Live Monitoring Service - Favourite Feature High Risk Check-ins - GPS Technology Isn't Enough Lone Worker Safety - The latest in lone worker safety technology at IFSEC 2016 - Using Ok Alones charts to coach your team on safety - Lone Working with Siri on your iPhone - About our Work Alone System Keeping your Lone Workers Safe - SMS and phone call reminder settings for Workers - How to use Man Down on Android Smartphones - Understanding Man Down in the Ok Alone Dashboard and Alerts - Start & End Shift Alerts for Lone Workers - 6 Tips for your Lone Worker Check In Procedure - Lone Worker AppDos and Donts for Lone Workers - Electronic Safety Devices for Lone Workers - Five Ways to Evaluate your Lone Worker App - How Man Down could help different industries prevent disaster - How do I keep Lone Workers Safe? - Keep Moving with Man Down on our Lone Worker App - Lone Worker App & Safety Monitoring available in French - Lone Worker App & Safety Monitoring available in Spanish - Lone Worker Trends for 2023 - Man Down Injury Statistics 2020-21 - Smartphone AppMan Down Injury Statistics 2017-18 - Why Municipalities Need a Lone Worker App - Lone Worker AppReducing Workplace Accidents - SolutionsTop 10 Features of our Lone Worker App - Top 5 Features of a Lone Worker App - Why You Need a Lone Worker App for Check Ins - Why you Need a Lone Worker App - Company News, Events and Case Studies - Security Canada Expo highlights lone worker check-ins5 Reasons to Attend Security Canada Expo 2016 in Toronto - CSSE 2016 Lone worker safety systems - Working from home. Working alone - Ok Alone Announces Sale to Personal Safety Technology Leader Peoplesafe Group - Future of Health and Safety Conference 2016 Lone Worker Protection Systems ## OK Alone Blog — Sector Focus — Field Work, Industry and Transport > **Source:** OK Alone public blog, extracted from the retired `Ok Alone Blog.md` scrape. Marketing and thought-leadership content, not product specification — where a claim here conflicts with the Help Center files or `product-reference.md`, those win. Spellings are left as published (much of this was written for North American readers). Statistics quoted in older posts may be out of date — check the post date before reusing a figure, and never quote a price from here. - URL: https://ask.okalone.ai/md/blog-sectors-field-and-transport.md Sections: - Construction, Utilities and Field Work - Lone Working in HVAC and the Trades - What Artificial Intelligence thinks of Ok Alone - 3 Safety Considerations for Land Surveyors - 3 Safety Considerations for Land Surveyors Who Work Alone - Farming as a lone worker is the most dangerous industry in the UK - Is your Team Prepared? Lone Worker Safety System - Why GPS technology Isn't Enough for Lone Worker Safety - Lone worker protection technology for mining teams - The Rise of Lone Working in the Digital Age - Building a Safer Future: The Importance of Safety Monitoring in the US Construction Industry - Lone Worker Monitoring System - Lone Worker Monitoring - Pitfalls of the Buddy System Lone Worker Protection Systems - Key aspects of lone worker check-in - Lone worker health and safety risk three categories and their risksLone worker health and safety : Who is at risk? - You Can't Afford Not to Have a Lone Worker Safety System - Work safety tips for cold weather Lone worker safety systems - Keep Parks & Recreation Teams Safe Effective Lone Worker TechnologyKeeping Parks and Recreation Teams Safe Lone Worker Safety - Why Canadas Agricultural Lone Workers need Protecting - Learn about Safety for the UKs Electrician Lone Workers - Learn about Safety for US Lone Working Electricians - A Firm Foundation: The Efforts to Improve Safety in Canadas Construction Industry - Lone Worker Solutions Help Agricultural Industry Prevent Disaster - How Lone Working affects Grooms, Stable Hands and Farriers in North America - Lone Working in the Cannabis Industry - Protecting Farm Lone Workers in Britains Most Dangerous Industry - Falling Short: The High Cost of Neglecting Safety in the UK Construction Industry - Who is a Lone Worker? - Transport, Logistics and Driving - Trusty Ox Systems announces the availability of its safety monitoring solution on the Geotab Marketplace - Delivery Logistics Company Case Study - What do people mean when they say Lone Worker in the Logistics industry? - 5 key elements to your fleet safety program - A collaborative approach to safety strategy in Canadian logistics - Work Alone Safety: Creating a Safe Space for Fixed-Site Lone Workers - Work-related fatal injuries in Great Britain 2023 - How one of our employees used Ok Alone to stay safe while driving in Morocco - Improving the Safety of Employees who Drive for Work - I have GPS, What else do I need? An app for my lone workers? - Drivers are Benefitting from Lone Worker Safety Apps - How a Lone Worker App Protects Workers in High-Risk SituationsHow can a Lone Worker App Protect Your People in High-Risk Situations? - Lone Worker Protection - Lone worker safety for snow plow drivers. 5 hot tipsWinter has arrived. Snowplow drivers need lone worker safety too - Does your team really need a lone worker safety system? - Simple safety advice for women driving alone - The Most Common Workplace Safety Policy Violations - How to Recognise and Avoid Aggressive Driving - Dos and Donts to keep Lone Working Drivers Safe - Drive Mode For Even Safer Lone Worker Check Ins - How International Driving Laws affect Lone Workers - 7 Important Features of a Lone Worker App for Drivers - As a Lone Worker can I use my phone whilst driving in Canada? - Using your Lone Worker App when Driving in the US - Monitor driver safety away from the vehicle - Why Drivers need a Lone Worker Safety Monitoring Solution - Situation Not Normal Is Your Mind on Your Driving? - Security and Guarding - Lone Working Canadian Security Guards Need Help - The Dangers of Being a Lone Working Security Guard in the U.K - Protecting Lone Working Security Guards in the US - Are Your Security Guards Sleeping on the Job? (Security Specific Features of a Lone Worker System) ## OK Alone Blog — Sector Focus — Healthcare, Education and Public-Facing Roles > **Source:** OK Alone public blog, extracted from the retired `Ok Alone Blog.md` scrape. Marketing and thought-leadership content, not product specification — where a claim here conflicts with the Help Center files or `product-reference.md`, those win. Spellings are left as published (much of this was written for North American readers). Statistics quoted in older posts may be out of date — check the post date before reusing a figure, and never quote a price from here. - URL: https://ask.okalone.ai/md/blog-sectors-people-facing.md Sections: - Healthcare and Social Care - The Different Terms Used for Lone Working Around the World - Enhancing Safety for Lone Working Health Workers - What are the Hazards of Lone Working? - Home Care Lone Workers Need Safety Solution to Work Alone - Keeping Home Care Nurses Safe with a Lone Worker Safety App - Healthcare Industry Prioritize Lone Worker Protection Systems - Hands Free Lone Worker Solutions Help Nurses and Health Workers - Is your Business Vulnerable to a Cyber Attack? - How Municipalities use Ok Alone - Lone Worker AppLone Working in Care Homes - Safety Devices and Equipment for Lone Working Zoo Staff - Education — Schools, Colleges and Universities - Lone Worker Protection for Staff and Students in American Universities - Best Practice for Protecting Lone Workers in British Universities - Chemicals in the Workplace Soup Theory for Laboratory Lone Working - 5 emergency response plan essentials for education Lone workers - How Ok Alone is used by Schools, Tutors and Teachers for Lone Working - Retail, Hospitality and Public-Facing Roles - Working Alone Safety Tip for Realtors and Estate Agents - Volunteers Need Safety Monitoring Too - Are You Getting Your Municipality Value For Money? - Can a task bar help button on your computer help in emergencies? - How can a software based panic button help lone retail workers? - Which industries would benefit from using a computer based panic button? - Essential Tips for your Retail Employees Lone Worker Safety - Ok Alones gift to you FREE access for fund raisers - Volunteers Need Safety Monitoring Lone worker safety systems - Illinois and Chicago Lone Worker Legislation ## OK Alone Blog — Policy, Legislation, Risk and Safety Culture > **Source:** OK Alone public blog, extracted from the retired `Ok Alone Blog.md` scrape. Marketing and thought-leadership content, not product specification — where a claim here conflicts with the Help Center files or `product-reference.md`, those win. Spellings are left as published (much of this was written for North American readers). Statistics quoted in older posts may be out of date — check the post date before reusing a figure, and never quote a price from here. - URL: https://ask.okalone.ai/md/blog-policy-legislation-and-culture.md Sections: - Legislation and Regulation - What is a Lone Worker Policy and other Questions - Lone Worker Legislation & Policy in Canada - Understanding Canadian Work Alone Monitoring Legislation - Employers Fined and Sentenced to Prison for Employee Deaths at Work - Health and Safety Guidelines for Workers Exposed to Biowaste - Why your Technicians need an HVAC Safety App - Benefits of a Environmental, Health & Safety Management System - High risk situations for Lone Workers - Get grouping Taking group actions with Ok Alone - How Lone Working affects Grooms, Stable Hands and Farriers in the U.K - No Local Lone Working Laws? You've still got a problem - UK Driving Laws affecting Lone Workers and requiring Handsfree - Policy, Procedure and Risk Assessment - The Ok Alone Guide to Escalation Procedures for Lone Workers - How to Create a Formal Hazard Assessment - Lone Worker Protection Uncover Hidden Hazards in the Workplace - Sub-Contractors and your Health and Safety Program - Lone Worker Policy - What is the meaning of Lone Worker? - Lone worker alarms and escalation procedures Ok Alone Worker - Using Focus Groups to Gather Risk Information for a Lone Worker Policy - I Think I Checked-In Maybe not. Know your Status with Ok Alone - What does lone worker risk really mean? - What makes a great escalation procedure? - Ok Alone has Partnered with what3words to Help Protect Lone Workers - Wellbeing, Safety Culture and Engagement - How to Manage Lone Worker Safety - Health and Safety working aloneHow does health and safety fit with working alone? - HR Strategies to Promote Lone Worker Safety Ok Alone Worker - Are you looking out for the mental health of your lone workers? - 5 tips for Managing Workplace Stress Lone worker Safety System - Lone Worker Safety Award Rankings for Companies and Lone Workers - The Benefits of Gamification for Increasing Employee Engagement - Is Lone Working Dangerous and other Questions - Are your Lone Workers Stressed? - How Lone Worker Safety Awards can help your Company - Ok Alone introduces the Lone Worker Safety Awards - Lone Working + Gamification = A Perfect Match - Why has your company introduced a lone worker system? - The importance of lone worker training and engagement of staff - The Positive Impact of Gamification on Engagement at Work - How Personality Type Affects Motivation When Using GamificationPersonality Type and Motivation When Using Gamification in the Workplace - General Lone Working - Discover how to find Hidden Hazards at Work and Keep your Team Safe - Why Experiential Training is a Key Part of your Lone Worker Solution - February Newsletter from Ok Alone - Municipal Workers Need an Affordable, Effective Lone Worker System - To Track or not to Track, that is the Lone Worker Question - Working from Home Tips from the Ok Alone Team - How to keep your HVAC Lone Workers Safe - Personal Alarm: for When You're Working Alone - Will I have to Self-isolate or self-quarantine? - Returning to work after Covid-19 for Lone Workers - SolutionsPersonal Alarms for Lone Workers - AppSocial Distancing for Lone Workers