# OK Alone Product Reference

> **What this is.** The single source of truth for what OK Alone does. It merges five files that previously sat separately and contradicted each other in places: `product-reference.md`, `product-reference.md`, `product-reference.md`, `product-reference.md` and `product-reference.md`.
>
> **Where those contradictions were, they are now resolved in the text** — current naming used throughout, and the genuinely-different features that shared a name (Microsoft SSO, and Man Down vs Fall Detection) separated out in §3 and §1.
>
> **Precedence.** This file outranks the Help Center files, the website positioning file and the blog on *what a feature does*. The Help Center files outrank it on *step-by-step how to use the product*. `pricing-2026.md` is the only authority on price.
>
> **Read §8 before making any capability claim** — it records what each feature deliberately does *not* do.
>
> **Last updated:** 28 July 2026 (Team Broadcast) · 14 July 2026 (Alert Zone Intelligence) · May 2026 (release notes)

---

## Contents

1. [Feature catalogue by plan tier](#1-feature-catalogue-by-plan-tier)
2. [May 2026 release — what's new](#2-may-2026-release--whats-new)
3. [Detection features — Man Down vs Fall Detection vs Alert Audio](#3-detection-features--man-down-vs-fall-detection-vs-alert-audio)
4. [Alert Zone Intelligence](#4-alert-zone-intelligence)
5. [OSHA Heat Zones](#5-osha-heat-zones)
6. [Team Broadcast](#6-team-broadcast)
7. [Naming — current vs deprecated](#7-naming--current-vs-deprecated)
8. [Don't oversell — documented limitations](#8-dont-oversell--documented-limitations)
9. [Open questions — not yet confirmed](#9-open-questions--not-yet-confirmed)
10. [Links and assets](#10-links-and-assets)

---

## 1. Feature catalogue by plan tier

**Plan tiers referenced:** Essentials · Automated · Business Plus · 24/7 Emergency.

> *Naming note: the source file used "Essentials" and "Essential" interchangeably. Normalised to **Essentials** here. Confirm the customer-facing tier names against current pricing collateral before quoting them.*

### 1.1 Lone worker app

| Feature | What it does | Why it matters | Plan |
|---|---|---|---|
| Panic / Help Button | Instantly raises an alarm from the app, even without starting a shift | Immediate emergency response with real-time location and escalation | Essentials |
| Discreet Alerts | Triggers help via gestures — shaking the phone, back taps, or power button presses | Lets workers request help without drawing attention in unsafe situations | Essentials |
| Flexible Check-In Timer | Customisable countdown requiring workers to check in at set intervals | Adapts to varying risk levels; missed check-ins escalate | Essentials |
| High-Risk Check-Ins | Temporarily reduces the check-in interval for higher-risk tasks or locations | Additional protection during hazardous activities | Essentials |
| Timed Activity | One-off timer for a specific task or visit | Alerts if a task isn't completed on time | Essentials |
| Man / Worker Down Detection | Detects lack of movement using device sensors; alerts if unacknowledged | Protects workers who are incapacitated and unable to call for help | Essentials |
| **Fall Detection (iOS)** | Detects a fall automatically — four sensitivity levels. See §3 | Protection where an undetected fall could be life-threatening | *New May 2026 — trial rollout* |
| GPS Location Monitoring | Tracks worker location during active shifts, configurable accuracy | Fast emergency response, better situational awareness | Essentials |
| Hands-Free Voice Activation | Check-ins and help requests via Siri or Google Assistant | Safety when hands-free operation is required | Essentials |
| App Shutdown Alert (Android) | Detects if the app is closed during an active shift | Prevents loss of monitoring coverage | Essentials |
| Multi-Platform Access | iOS, Android, Windows desktop, web, SMS and phone call | Every worker protected regardless of device or role | Essentials |
| Safety Links | Links to company resources — websites, forms, safety videos | Centralises safety information in one place | Business Plus |
| **Alert Audio (iOS)** | Two-way audio opens automatically with the SMC on an alert. See §3 | Critical when a worker can't speak or answer a callback | *New May 2026* |
| **Microsoft SSO — worker app login** | Workers sign into the app with Microsoft credentials, no PIN | Removes PIN friction at the start of every session | *New May 2026 (iOS + Android)* |
| **ZOLEO Assignment page** | Workers self-assign to a ZOLEO device from the app menu | Removes a common start-of-shift support request | *New May 2026* |
| **App Permissions View** | All required permissions visible and checkable on one screen | Workers self-resolve issues after OS updates or fresh installs | *New May 2026* |

### 1.2 Monitoring and alerting

| Feature | What it does | Why it matters | Plan |
|---|---|---|---|
| 24/7 Safety Monitoring | Professional monitoring centre (SMC) handles alerts at all times | Removes reliance on internal teams; expert response | 24/7 Emergency |
| Automated Emergency Alerts | Alerts monitors when a check-in is missed or help is requested | Incidents acted on immediately | Automated |
| Alert Loops | Sequentially notifies multiple monitors until an alert is accepted | Reduces risk of missed or ignored alerts | Automated |
| Check-In Reminders | Reminders by SMS, email or phone before alerts escalate | Fewer false alerts, better compliance | Automated |
| Start / End Shift Reminders | Notifies workers to begin or end monitoring at scheduled times | Consistent coverage and accurate records | Automated |
| After-Hours Monitoring | Routes alerts to different monitors outside business hours | 24/7 coverage without overburdening staff | Automated |
| Flexible Grace Period / Alert Delay | Custom delay before alerts escalate, per alert type | Balances responsiveness against false alarms | Automated |
| Action Notices | Non-emergency notifications for events like shift start or end | Visibility without interrupting urgent workflows | Business Plus |
| Mass Notification SMS | Urgent messages to all workers or selected groups | Rapid communication during emergencies | Business Plus |
| **Team Broadcast** | Trackable in-app broadcasts with read and acknowledgement states. See §6 | Turns "we sent an alert" into "we know who saw it" | *New — see §6 for status* |
| **SMS to Alternative Number** | SMS alerts sent to a worker's alternate phone number | For workers carrying a secondary device | *New May 2026 — additional cost* |

### 1.3 Dashboard and administration

| Feature | What it does | Why it matters | Plan |
|---|---|---|---|
| Real-Time Monitoring Dashboard | Cloud dashboard showing worker status and locations | Centralised visibility, faster decisions | Essentials |
| Groups | Organises workers into groups with shared settings | Simplifies admin, aligns safety rules | Essentials |
| Escalation Procedures | Custom action plans for monitors during alerts | Consistent incident response | Essentials |
| Reports & Analytics | Reports on usage, alerts, locations and shifts | Supports auditing and safety improvement | Essentials |
| Scheduled Reports | Sends reports by email automatically | Saves time, keeps stakeholders informed | Automated |
| Timesheets | Tracks and exports shift activity | Supports payroll and operational oversight | Essentials |
| Safety Zones (Geofencing) | Virtual zones triggering alerts when entered or exited | Highlights high-risk areas | Business Plus |
| what3words Integration | Precise locations as three-word coordinates | Accuracy in emergency response | Essentials |
| Monitor Access Levels | Role-based permissions for monitors and admins | Security and data control | Essentials |
| Two-Factor Authentication | Additional login verification for the dashboard | Protects worker and location data | Business Plus |
| Learning Center & Help Docs | Built-in training and support resources | Improves adoption | Essentials |
| Safety Awards | Gamified rewards for safe system usage | Encourages engagement and safety culture | Essentials |
| Worker Connectivity View | Battery life, signal strength, last connection to the OK Alone cloud | Insight into worker connectivity status | Essentials |
| **Device Management (ZOLEO)** | View, search, sort, add, edit, remove, bulk upload and export devices at Management → Devices | Replaces a manual process; keeps device data consistent | *New May 2026* |
| **SMC Logs in Dashboard** | Safety Monitoring Centre activity logs surfaced in the Dashboard | Audit trail of how alerts were handled, without contacting the SMC | *New May 2026* |
| **Multiple Accounts, Shared Email** | One monitor email across several OK Alone accounts, with a login dropdown | For monitoring centres and multi-business-unit customers | *New May 2026* |
| **Worker Stats Report** | Table and graph views, expanded action and alert-type tracking | Strong tool for pilots, reviews and demonstrating value | *Updated May 2026* |

### 1.4 Devices and integrations

| Feature | What it does | Why it matters | Plan |
|---|---|---|---|
| ZOLEO Satellite Devices | Satellite integration for workers outside cellular coverage | Extends protection to remote and wilderness areas | Business Plus |
| SPOT Devices | Satellite devices for check-ins and emergency alerts | Monitoring in non-cellular environments | Business Plus |
| API Integration | Open API to integrate OK Alone into existing systems | Enterprise customisation and automation | Business Plus |
| **Microsoft SSO — dashboard login** | Monitors sign into the dashboard with Microsoft credentials | Simplifies access, improves security | Business Plus |
| Microsoft Teams Alerts | Sends alerts directly to Teams channels | Visibility and collaboration during incidents | Business Plus |

> **Two different Microsoft SSO features.** The dashboard SSO above (monitors logging into the web dashboard, Business Plus) and the worker app SSO in §1.1 (workers logging into the mobile app, released May 2026) are separate capabilities. Don't conflate them — a customer asking "do you support Microsoft SSO?" may mean either.

---

## 2. May 2026 release — what's new

From the OK Alone Product Call presentation, May 2026. Twelve items.

| # | Release | Summary |
|---|---|---|
| 1 | **Fall Detection (iOS)** | Automatic fall alerts. Four sensitivity levels: Low (default), Medium, High, Fall From Height. Triggers with no worker interaction. Can pair with Alert Audio. **Rolling out on a trial basis while performance is optimised.** See §3. |
| 2 | **Alert Audio (iOS only)** | Opens two-way audio with the SMC the moment a Help Alert or Fall Detection alert fires — no callback, no worker action. Gives operators real-time audio from the scene. Brings OK Alone closer in line with Peoplesafe's core product. See §3. |
| 3 | **Microsoft SSO logins (iOS + Android)** | Workers sign in with Microsoft credentials instead of a PIN. Uses the organisation's existing Microsoft identity policies. Workers must be added to OK Alone first, via the Dashboard as normal. |
| 4 | **Alert Zone Intelligence** | Presented as "Threat Intelligence" — since renamed. Full detail in §4. |
| 5 | **OSHA Heat Zones** | Presented as "Heat Zones" — since renamed. Full detail in §5. |
| 6 | **Device Management (ZOLEO)** | New Device Management page at Management → Devices: view, search, sort, add, edit, remove, bulk upload, export. Assigning a device to a worker populates fields automatically from the saved list. Pairs with the ZOLEO Assignment page in the app. |
| 7 | **SMS to the alternative number** | Configure SMS alerts to a worker's alternate number. Set at company level in Company Settings. Activated by OK Alone — **there is an additional cost**, so be mindful which accounts have it on. Only the destination number changes; alert content and logic are unaffected. |
| 8 | **Worker Stats report update** | Table *and* graph views, with a much wider range of actions and alert types tracked. Ideal for pilots; can be fed to AI tools to generate summary reports. Helps demonstrate ROI at customer review meetings. |
| 9 | **Multiple accounts with shared email** | Monitors can belong to more than one account under one email; a dropdown at login selects the account. Instant switching, no separate credentials, no logging out. For monitoring centres, enterprises with multiple business units, multi-company admins. |
| 10 | **SMC logs added to the Dashboard** | SMC activity logs accessible directly in the Dashboard. Clear audit trail of how Help Alerts and incidents were escalated and handled. Supports QA, compliance requirements and customer reviews — answers "what were your response times?" with evidence. |
| 11 | **ZOLEO Assignment page** | Moved into the main app menu. Workers self-assign to the device they're using, in the field, in a few taps — no monitor or admin action. iOS and Android, accounts with ZOLEO enabled. |
| 12 | **App Permissions View** | One screen covering location, notifications, background activity and Live Activities, each showing whether it's enabled or needs attention. Helps workers self-resolve after OS updates or fresh installs; reduces support tickets. |

---

## 3. Detection features — Man Down vs Fall Detection vs Alert Audio

These three are routinely confused. They are distinct.

| | **Man / Worker Down** | **Fall Detection** | **Alert Audio** |
|---|---|---|---|
| **What it senses** | *Absence* of movement over a set period | A fall event, via device motion sensors | Nothing — it's a response mechanism |
| **Trigger** | No movement detected, worker doesn't acknowledge the prompt | Fall detected automatically | A Help Alert fires (always), or a Fall Detection alert (optionally) |
| **Worker action needed** | Acknowledge the prompt to cancel | None | None |
| **What happens** | Alert escalates to monitors | Alert escalates automatically | Two-way audio connection opens with the SMC |
| **Platform** | iOS and Android | **iOS only** | **iOS only** |
| **Status** | Core feature, Essentials plan | **Trial rollout**, May 2026 | Released May 2026 |
| **Settings** | Configurable no-movement period | Four sensitivity levels: Low (default), Medium, High, Fall From Height | On by default for Help Alerts; optional for Fall Detection |

**Why Alert Audio matters:** it removes the callback step. Operators hear the scene immediately, which is decisive when a worker is unable to speak, respond, or answer a phone.

**A messaging shift worth knowing about.** Older OK Alone marketing argued *against* accelerometer-based fall detection — that it "can often result in frequent false alarms" and that "the worker down detection algorithms that sense movement or the lack of movement are more reliable." OK Alone has since shipped Fall Detection. If a customer quotes the old positioning back at you, the honest answer is that Fall Detection is a newer, additional layer on trial rollout with tunable sensitivity — not a replacement for Worker Down, which remains the core capability and the only one available on Android.

---

## 4. Alert Zone Intelligence

> Real-time, location-based risk awareness for workers and monitors.

### 4.1 What it is

**One-liner:**
> Alert Zone Intelligence warns your team of critical risks in their area with real-time, location-based alerts.

**Short (25–40 words):**
> Alert Zone Intelligence adds a proactive layer to OK Alone. It maps live and custom risk zones, alerts workers as they approach or enter them, and shows monitors exactly who may be affected.

**Full (website-style):**
> Alert Zone Intelligence adds a proactive layer to OK Alone's safety platform. It helps organisations identify live and custom risk zones, understand which workers may be affected, and notify people when they approach or enter a mapped alert zone. Instead of relying only on missed check-ins, panic alerts or emergency escalations, safety teams can give workers earlier awareness of risks around them — severe weather, verified live incidents, heat hazards, crime, or custom organisation-specific hazards.

**Website hero copy (live):**
> "Proactive Protection for Lone Workers — See risks around your workers in real time, alert them when they enter threat zones, and help teams act before a situation becomes an emergency."

*(Note: the live website hero still says "threat zones". The website copy has not yet been updated to current naming — see §9.)*

### 4.2 How it works

Alert Zone Intelligence overlays high-risk zones onto the OK Alone dashboard map and continuously compares those zones against worker location data. When a worker is inside a zone, or approaches or enters one during their shift, OK Alone sends a push notification describing the risk. **Every notification is logged.**

**Worker experience (app)**

- **Two automatic notifications per zone:**
  - **Proximity alert** when approaching. Example: *"Heads up: Safety alert nearby — High Risk Neighbourhood within about 1 mile of you. Open OK Alone for details."*
  - **In-zone (critical) alert** when inside. Example: *"CRITICAL — Urgent: Safety alert — Dangerous Dog Reported at your location. Open OK Alone now."*
- Dedicated **Alert Zones** view in the app menu: a live map of active zones (polygons and pins) plus the worker's own location, with an active-alert count.
- Below the map, nearby alerts are **ranked by proximity** with distance shown ("118 ft away", "0.6 mi away"), each carrying headline, location, severity badge, source tag, expiry and full description with safety guidance.
- Workers can **filter by radius** (e.g. 100 mi) and **by category**, and refresh on demand.
- Workers **don't need to be in a zone** to check it. They can review nearby zones at the start of a shift, and the feature works before, during and after a monitored session.
- **iOS and Android** — push notifications must be enabled.

**Monitor / admin experience (dashboard)**

- **Live map overlay** — the Worker Locations map gains an **Alert Zones tab** alongside Workers, showing all active zones with severity, source, type (pin/polygon), area, description and effective/expiry times. Zones render as shaded polygons or pins; clicking opens a detail popup. Monitors can see exactly which workers are in or near affected areas.
- **Filtering** by source and severity.
- **Alert Zone Intelligence page** — manage custom zones: search, filter by severity and status, sort, edit, and **Create Alert Zone**. The page's own info text: *"Alert Zone Intelligence lets you define custom geographic threat areas for your organisation. Workers can receive alerts when they enter or approach these areas."*
- **Alert Zone Intelligence Notifications page** — full push-notification history: Sent At, Worker, Threat, Category, Severity, Alert Type (Proximity / In Zone), Distance. Filterable by worker and date range. Safety teams can evidence exactly who was alerted, about what, and when.

### 4.3 Alert feeds and sources

| Feed (source key) | What it provides | Example events (real) |
|---|---|---|
| **US weather — NWS** (`weather`) | Live US National Weather Service alert zones | Flash Flood Warning, Flood Warning, Flood Advisory, Special Marine Warning, Special Weather Statement |
| **Canadian weather — Environment Canada** (`weather_ca`) | Live Canadian weather alert zones, issued with provincial health authorities | Heat warning, Air quality warning (wildfire smoke) |
| **OSHA Heat zones** (`osha_heat`, category `heat_zone`) | Heat-hazard zones triggered when the local heat index (from NWS station readings) reaches OSHA heat thresholds — initial trigger at 80°F. Alerts reference applicable state rules and recommend OSHA heat-illness prevention measures (water, shade, paid rest breaks, monitoring) | *"OSHA Initial Heat Trigger reached in Howard, MD — Current heat index is 85°F at 9:50 AM EDT"* |
| **Factal** (`factal`) | Verified live incidents — see §4.4 | Police incidents, fires, evacuations, flash flooding |
| **Custom zones** (`custom`) | Organisation-defined hazards — see §4.5 | Dangerous Dog, High Threat Customer, High Crime Area, site-specific zones |

More feeds are being added over time; the roadmap is to keep expanding sources based on customer feedback.

**Alert zone data model.** Every zone, regardless of source, carries the same fields: **source** · **category** (weather / heat_zone / factal / custom) · **event** · **severity** (Minor / Moderate / Severe) · **area** (`area_desc`, e.g. "Pecos, TX" or "Island Lake, MB") · **headline** · **description** (full safety guidance from the issuing authority) · **effective** date/time, plus expiry where set. Feed alerts retain the issuer's original wording — NWS warning text, Environment Canada health guidance and so on.

**Real feed examples (14 Jul 2026):**

- `weather` — *Severe — "Flash Flood Warning issued July 14 at 8:58AM CDT until 10:30AM CDT by NWS Midland/Odessa TX" — Pecos, TX. Doppler-indicated heavy rain, 2–4 inches fallen.*
- `weather_ca` — *Moderate — "Air quality warning - Island Lake (MB)". Wildfire smoke; limit time outdoors; N95 guidance. Issued by Environment Canada and Manitoba Health.*
- `osha_heat` — *Moderate — "OSHA Initial Heat Trigger reached in Howard, MD — Current heat index is 85°F". Maryland outdoor heat exposure rule applies; provide water, shade, paid rest breaks.*
- `factal` — *Moderate — "Firefighters Battling Zebra Fire Burning In San…" — State Rte 39 & Mountain Laurel Way, Azusa, CA, US (street-level geolocation).*

### 4.4 Factal — verified breaking news and risk intelligence

Website: https://www.factal.com/

Factal is a real-time risk intelligence and verified breaking-news platform, created by the founders of Breaking News and staffed by experienced journalists working around the clock with advanced detection technology. Factal detects, verifies and publishes breaking events faster than news organisations, filtering out disinformation so companies can respond confidently.

Why it matters here:

- **Verified, not rumour** — every incident is fact-checked by journalists before publication. No social-media noise, no false positives.
- **Precisely geolocated** — incidents located down to street level, so zones map accurately against worker locations.
- **Fast** — events typically published faster than traditional news coverage.
- **Trusted** — used by major corporations, including Fortune 100 security teams, for corporate, travel and operational security.

In OK Alone, Factal incidents appear as **Factal Alert** zones with severity, precise address or area, incident summary, and active from/until times — e.g. *"Severe — Factal Alert — 4345 University Wy NE, Seattle, WA, US — Seattle Police Are Looking For A Suspect Following…"*

### 4.5 Custom Alert Zones

Admins can create their own zones for organisation-specific hazards:

- **Shape** — drop a **pin with a radius**, or draw a **polygon** geofence around any area.
- **Details** — event name, headline, severity, area, description and safety instructions.
- **Timing** — effective-from and expiry dates; zones stay active as long as you want.
- **Management** — edit, search, filter by severity or status, and deactivate from the Alert Zone Intelligence page.

**Example use cases:** high-threat customer addresses, high-risk neighbourhoods and crime areas, dangerous dogs at a property, wildfire risk areas, unsafe premises, temporary hazards (events, protests, road closures).

**Example custom zone (demo data):**

> *Dangerous Dog Reported — Moderate — Strathcona Park area, Vancouver, BC: "An unrestrained aggressive dog has been reported roaming near the park entrance and adjacent alleyways. Workers should avoid approaching on foot; use vehicle access where possible and carry a personal alarm."*

### 4.6 Severities, categories and alert types

- **Severity levels:** Minor · Moderate · Severe
- **Alert types (per notification):** Proximity (approaching, with distance) · In Zone (inside)
- **Source tags:** Custom · Factal · US weather (NWS) · Canadian weather (Environment Canada) · OSHA Heat
- **Categories (data):** weather · heat_zone · factal · custom. Some UI labels also surface incident categories, e.g. Civil Unrest for Factal alerts.

### 4.7 Benefits (messaging bank)

1. **Earlier risk awareness** — workers understand nearby risks before a situation escalates into an emergency.
2. **Faster safety decisions** — managers and workers can reroute, pause work or follow internal procedures in time.
3. **Better visibility for monitors** — see zones on the dashboard and identify which workers may be affected.
4. **Location-based worker alerts** — automatic notifications when workers are in, or enter, a mapped risk area.
5. **Custom risk management** — map your organisation's own known hazards, not just public feeds.
6. **Auditable notifications** — every alert logged with time, worker, zone and distance, for compliance and duty-of-care evidence.
7. **Proactive safety culture** — move beyond reactive response (missed check-ins, panic alerts) to prevention.

### 4.8 Requirements and availability

- Included in the OK Alone platform (app + dashboard).
- Worker app on iOS and Android. **Push notifications must be enabled**; location permissions required.
- Worker location comparison runs during monitored sessions; workers can view the Alert Zones map before, during and after a session.
- Dashboard access for admins and monitors to manage zones and view notification history.

### 4.9 Demo video narrative

1. Alert Zone Intelligence brings more proactive safety monitoring to OK Alone, using worker location to alert them when approaching or arriving in an alert zone.
2. **Dashboard** — log in to see workers and alert zones together on the map: Wildfire Risk, High Threat Customer, Dangerous Dog, High Risk Neighbourhood.
3. **Feeds** — zones come from partners such as Factal, plus weather services.
4. **Worker flow** — a worker starting a shift is covered immediately. On receiving a push alert they open **Alert Zones**, see nearby alerts, zoom out for the full picture, and filter by category. They don't need to be in a zone; they can check at shift start, and before and after a started session.
5. **Custom zones** — create zones for high-threat customers, dangerous dogs, high-risk crime areas, with description and effective-from/expiry dates; draw a polygon or drop a pin with radius. Zones persist as long as needed.
6. **Audit** — all outgoing notifications are visible, so you know who was alerted, about what, and when.
7. **Close** — the feature keeps expanding; feedback welcome, more feeds coming.

---

## 5. OSHA Heat Zones

**A dedicated layer within Alert Zone Intelligence**, purpose-built around US state heat-illness-prevention law rather than general weather or incident alerts.

### 5.1 What it is and why it matters

Heat illness is one of the most under-reported workplace hazards in outdoor industries, and a growing number of US states have enforceable rules requiring employers to act once temperatures hit specific thresholds. Lone workers are at heightened risk, often with no one nearby to spot early signs of heat stress.

OSHA Heat Zones gives customers automatic notifications tied to **actual state legal thresholds**, not generic "it's hot today" advisories. It strengthens the safety story for any customer with outdoor lone workers in a covered state, and gives them a documented, system-driven component of their heat illness prevention plan.

### 5.2 How it works

**What the worker sees**

- A push notification when they enter an active heat zone.
- The notice names the tier: **Heat Proximity** (basic threshold) or **Heat Limit** (high-heat threshold).
- **Awareness only** — no action guidance. The worker's employer plan governs next steps.

**What the monitor sees**

- Heat zones appear on the existing Alert Zone Intelligence map overlay — no new dashboards or workflows to learn.
- Zones update **every 15 minutes** in the background, checked automatically at county level.

### 5.3 US states covered at launch

| State | Heat Proximity | Heat Limit | Notes |
|---|---|---|---|
| California | 80°F | 95°F | Outdoor covered sectors |
| Oregon | 80°F | 90°F | Uses heat index (humidity-aware) |
| Washington | 80°F | 90°F | Dry-bulb temperature |
| Maryland | 80°F | 90°F | Uses heat index (humidity-aware) |
| Nevada | — | 90°F | Single-tier (high-heat only) |
| Colorado | 80°F | 95°F | State rule is agriculture-only; applied statewide for v1 |

Minnesota's rule is indoor-only and is **not covered**. Workers in the other 44 US states continue to receive standard NWS extreme-heat alerts.

### 5.4 Target industries

Construction and trades · agriculture and farms · utility and linework · oil and gas field ops · landscaping and grounds · public works · field service · inspection.

### 5.5 One-line pitch for BDMs

> "If you have outdoor lone workers in California, Oregon, Washington, Maryland, Nevada or Colorado, we'll now automatically notify them whenever state OSHA outdoor heat thresholds are reached — layered straight into the Alert Zone Intelligence they already use."

---

## 6. Team Broadcast

**Status:** new feature — content and collateral in development. Based on Peoplesafe's existing Team Broadcast. **Commercial model not yet confirmed** for OK Alone (see §9). Owner: Dan Noblett.

### 6.1 What it is

Team Broadcast is a mass-notification feature letting administrators send instant, trackable alerts to their workforce — everyone, a targeted group, or hand-picked individuals — delivered straight to workers' phones through the OK Alone app.

The core value is not just speed of sending. It is **accountability**: Team Broadcast turns "we sent an alert" into "we know who received it, who read it, who acknowledged it, and who we still need to reach."

**One-line positioning:**
> Instant, trackable alerts to your entire workforce, or exactly the people who need them, built into the OK Alone platform.

**Tagline (mirrors Peoplesafe's phrasing):**
> Instant alerts to keep your team safe. All in our dedicated lone worker apps. Warn and inform your team wherever they are.

### 6.2 Who it's for

Organisations with people working alone, remotely, or spread across multiple sites — the population OK Alone already protects.

- **Administrators / H&S teams** — compose and send broadcasts, monitor delivery
- **Monitors** — see who is aware during a developing situation
- **Field workers** — receive, read and acknowledge broadcasts

**Sectors that benefit most:** Retail, Healthcare, Housing, Transport, Utilities, Construction, Education, Public sector.

### 6.3 Why it matters

Dispersed and lone workforces are hard to reach fast, and hard to account for afterwards. Email gets missed, texts get buried, and "we sent a message" is not proof anyone saw it. Lone workers in particular may have no one nearby to relay urgent information.

Team Broadcast gives administrators a direct channel to workers' phones, with priority levels, precise targeting, and a full delivery record built in — so during a live incident an admin can see at a glance exactly who is aware and who still needs a phone call.

### 6.4 Anatomy of a broadcast

| Component | Purpose |
|---|---|
| **Title** | Short and punchy — shown on the lock screen alongside the summary |
| **Summary** | One line of context — the first thing a worker reads |
| **Detailed message** | Full explanation and instructions, opened inside the app |
| **Priority** | Critical or Normal — determines how forcefully it is delivered |

### 6.5 Priority levels

| Priority | Appearance | Overrides Do Not Disturb | Typical use |
|---|---|---|---|
| **Critical** | Full-screen alert | Yes | Emergencies, safety-critical situations |
| **Normal** | Standard push notification | No | Updates, reminders, non-urgent information |

### 6.6 Targeting options

| Target | Reach | Typical use |
|---|---|---|
| **All users** | Entire workforce | Company-wide emergency, policy change |
| **Group / Team** | A defined subset | Site-specific or department alert |
| **Individuals** | Hand-picked list | Targeted follow-up, specific roles |
| **Active session/shift only** | Only workers currently on shift | Live, in-the-field incidents |

The active session/shift filter means a broadcast about a live, in-the-field issue doesn't land on people who are off duty and unaffected. That keeps every message relevant and avoids training workers to tune broadcasts out.

### 6.7 Delivery and tracking stages

Every broadcast is tracked through **three distinct stages**. Read and acknowledged are **separate states** — opening the message does not count as acknowledging it.

| Stage | Meaning |
|---|---|
| **1. Sent** | Delivered to the worker's device as a push notification |
| **2. Read** | Worker has opened the notification or app and viewed the message |
| **3. Acknowledged** | Worker tapped Acknowledge to confirm they have seen and understood it |

### 6.8 Process flow

1. **Compose** — admin enters a title, a summary and a detailed message
2. **Set priority** — Critical or Normal
3. **Target** — all users, a group/team, specific individuals, or only those on an active session/shift
4. **Send** — lands on the worker's lock screen immediately
5. **Track** — read and acknowledgement counts update on the dashboard; drill down per person
6. **Export** — full stats exportable at any time for duty-of-care evidence

### 6.9 What the admin sees vs what the worker sees

**On the dashboard**

- Full list of every broadcast sent, with subject, creation time, priority, and running counts of sent, read and acknowledged
- Drill into any broadcast for a person-by-person status breakdown and the full message content
- Compose with title, summary and detailed message; mark Critical or Normal
- Target everyone, a group or team, hand-picked individuals, or only people on an active session/shift
- Full stats exportable at any time, for duty-of-care and compliance evidence
- Any administrator, or anyone with Team Broadcast permission, can send

**In the worker app**

- Critical broadcasts appear full-screen and **bypass silent mode / Do Not Disturb**
- Opening the app shows a list of all notifications, with anything awaiting acknowledgement flagged
- Read the full detailed message and tap **Acknowledge** to confirm
- The worker can still **check in** or **request help** at any time, independent of any broadcast

### 6.10 Use cases

Severe weather warnings · site lockdowns · evacuations · security alerts and threats · facility incidents · system outages · health and safety advisories · changes to procedures or protocols needing immediate awareness · shift changes · mandatory training reminders · general workforce updates.

### 6.11 Example broadcast

| Field | Content |
|---|---|
| **Title** | Site evacuation — Building B |
| **Summary** | Immediate evacuation required due to a gas leak |
| **Detailed message** | All personnel must evacuate via the north stairwell immediately. Assemble at the car park muster point and await further instructions. |
| **Priority** | Critical · sent to all users on Building B's active shift |

### 6.12 Requirements

- Requires the OK Alone app, with push notifications enabled
- Sending requires **Team Broadcast permission**, assigned by an admin
- Available on iOS and Android

### 6.13 Marketing copy

**Short customer-facing summary**

> Team Broadcast lets admins send instant, real-time alerts to their entire workforce — or targeted groups and individuals — directly through the OK Alone app, wherever workers are located.
>
> Messages are pushed straight to a worker's phone as a notification, and critical alerts can be configured to override Do Not Disturb settings so nothing gets missed during severe weather, security incidents, facility emergencies, or other time-sensitive situations.
>
> Each message has three parts: a short title, a summary shown in the push notification, and a full detailed message the worker sees when they open the app. Admins choose the priority (Normal or Critical) and can target everyone in the company, a specific group, or a hand-picked list of individuals.
>
> Every message is tracked end-to-end — sent, delivered, read, and acknowledged — so admins can see at a glance who's aware of a developing situation and quickly build a priority list of anyone who hasn't responded.

**Section headings (aligned to Peoplesafe's page structure)**

- Category label: **Mass Notification**
- Section 1: **Real-Time Mass Notifications**
- Section 2: **Targeted Messaging**
- Section 3: **How it works**
- Closing line: **Know who's aware, and who still needs a call.**

**Feature highlight lines**

- **Instant, workforce-wide reach** — broadcast critical alerts to everyone affected, the moment something happens, wherever they're working
- **Breaks through when it matters** — critical alerts override Do Not Disturb, and every send, read and acknowledgement is tracked
- **Precise, relevant delivery** — send to everyone, a specific group or team, or a hand-picked list of individuals
- **Built for a dispersed workforce** — reaches on-site, remote and multi-location teams alike, keeping protocols consistent
- **Exportable records** — full audit trail for duty-of-care and compliance evidence

**Key takeaway**

> One broadcast, sent to exactly the right people, with a clear record of who's aware, who's read it, and who still needs a call.

### 6.14 Peoplesafe origin — what Peoplesafe publishes

Team Broadcast for OK Alone is based on Peoplesafe's existing feature of the same name.

**Real-Time Mass Notifications:** *"Instantly broadcast critical alerts and updates to your entire workforce, regardless of their location, ensuring everyone is informed and can take appropriate action. Team Broadcast sends a push notification directly to employees' mobile devices via the lone worker apps, which can be configured to override Do Not Disturb settings. The process of receiving the message, reading it and acknowledging receipt is all tracked in Nexus, so you can quickly see who is aware of a developing situation and make a priority list of people to contact."*

**Targeted Messaging:** *"Send messages to specific individuals, Teams, or Groups, allowing for precise communication and minimising unnecessary alerts. This granular control ensures relevant information reaches the right people at the right time."*

**Peoplesafe's own FAQs — note both answers:**

- *Will all staff need a Peoplesafe application to receive Team Broadcast messages?* **Yes** — everyone receiving messages needs the Peoplesafe app, either Pro or SOS. The technology sends a push notification, which goes directly to an application.
- *Is there an extra cost for Team Broadcast?* **Yes, there is an add-on cost.** It works across both Pro and SOS versions.

**Peoplesafe Nexus help centre (worker-facing framing):** *"Team Broadcast is a feature within the Peoplesafe app that allows your Health & Safety (H&S) Administrators to send important and timely information directly to your phone via push notifications."* — used for urgent safety warnings or hazards, changes to procedures or protocols requiring immediate awareness, important safety and wellbeing updates, and other critical information requiring prompt attention.

> Note the worker-facing framing is **narrower and more protective** than a generic "mass notification" tool — positioned around safety-critical information, not general comms. Worth mirroring when describing it to customers.

**Peoplesafe → OK Alone terminology mapping**

| Peoplesafe | OK Alone |
|---|---|
| Nexus portal / Nexus admin | OK Alone dashboard / administrator |
| Peoplesafe app (Pro / SOS versions) | OK Alone app |
| Teams and Groups | Groups and teams |
| H&S Administrators | Administrators / anyone with Team Broadcast permission |

**Sources:** [Team Broadcast | Mass Notification | Peoplesafe](https://peoplesafe.co.uk/products/team-broadcast/) · [Introduction to Team Broadcast – NEXUS HELP](https://nexussupport.peoplesafe.co.uk/hc/en-gb/articles/35423691893137-Introduction-to-Team-Broadcast)

---

## 7. Naming — current vs deprecated

| Status | Term |
|---|---|
| ✅ Current — feature name | **Alert Zone Intelligence** |
| ✅ Current — the zones themselves | **Alert Zones** |
| ✅ Current — heat layer | **OSHA Heat Zones** |
| ❌ Deprecated | Threat Intelligence · Threat Zones · Threat Zone Intelligence · Alert Intelligence · Heat Threat Zones · Heat Zones |

- The feature was renamed from **Threat Intelligence / Threat Zones** to **Alert Zone Intelligence / Alert Zones**, and **Heat Threat Zones** to **OSHA Heat Zones**, in July 2026.
- The app menu item and worker-facing screen are labelled **Alert Zones**.
- Dashboard pages are labelled **Alert Zone Intelligence** and **Alert Zone Intelligence Notifications**.
- Older collateral — the original one-pager, the May 2026 product call deck, and parts of the live website — still uses the old names. **Always answer with the current names**, and note the rename where it's useful.
- OK Alone is "A Peoplesafe Company" — © Peoplesafe Personal Safety Ltd.

---

## 8. Don't oversell — documented limitations

Consolidated from all three feature docs. These are deliberate scope decisions, not bugs. Stating them plainly builds more trust than glossing over them.

**Alert Zone Intelligence**

- Worker location comparison runs during monitored sessions. Push notifications and location permissions are required — without them the feature is inert.
- Feed coverage is US (NWS), Canada (Environment Canada), Factal and custom zones. Other regions rely on custom zones only.

**OSHA Heat Zones**

- **No indoor/outdoor distinction** — all workers are treated as outdoor.
- **No PPE or sector filtering** — including Colorado, where the state rule is agriculture-only but the zone is applied statewide in v1.
- **No worker action guidance** — notice only. The employer's plan governs next steps.
- **No new monitor workflows** in v1.
- **US only.** Scoped to US states with legally-defined OSHA heat-illness-prevention requirements. Canada has its own heat alerts via the Canadian weather feed within Alert Zone Intelligence, but that is separate from this OSHA-specific layer.
- Minnesota is **not covered** (indoor-only rule). The other 44 states get standard NWS extreme-heat alerts.

**Fall Detection**

- **iOS only.** No Android equivalent.
- **Trial rollout** while performance is optimised — don't present it as fully GA.

**Alert Audio**

- **iOS only.**

**Team Broadcast**

- **No two-way reply or chat** — acknowledgement only, not a conversation.
- **No scheduled or delayed sends** — broadcasts go out immediately.
- **No SMS or email fallback** — delivery is through the OK Alone app only. SMS-only and satellite-device workers are not reached.

**SMS to Alternative Number**

- Carries an **additional cost** and is activated by OK Alone per account — not self-service.

---

## 9. Open questions — not yet confirmed

Do not answer these from inference. Say they're unconfirmed and point to the product team.

**Alert Zone Intelligence**

- Customer-facing name for the OSHA Heat feed (internal event is "OSHA Initial Heat Trigger"), and whether further triggers — e.g. high heat at 90°F — are included.
- Whether website copy will be updated from the remaining "Threat Intelligence" / "threat zones" wording.
- Pricing and packaging — included vs add-on — and regional availability.
- Additional planned feeds for roadmap messaging.

**Team Broadcast**

- **Export format** — CSV, PDF or other?
- **Active session/shift concept** — does it reuse OK Alone's existing shift/session concept, or a Team Broadcast–specific one?
- **Permission model** — how is Team Broadcast permission granted; is it per-feature or tied to an existing admin/monitor access level?
- **Pricing and licensing** — Peoplesafe charges Team Broadcast as a paid add-on across both app tiers. The intended OK Alone commercial model (add-on vs included in a plan tier) is not confirmed.
- **Do Not Disturb override** — the platform-level mechanism for full-screen/DND override on iOS and Android depends on specific platform permissions and needs engineering validation.
- **Channel coverage** — confirm delivery is app-push only, and whether SMS-only or satellite-device workers are in or out of scope.
- **Delivered vs sent** — is "delivered" tracked as a distinct state, or are sent / read / acknowledged the complete set?

**Plan tiers**

- Confirm the customer-facing tier names (Essentials · Automated · Business Plus · 24/7 Emergency) and which tier each newer feature lands in — the May 2026 releases have no tier assigned in the source material.

---

## 10. Links and assets

- **Alert Zones website page:** [Proactive Alert Zones for Lone Workers](https://www.okaloneworker.com/solutions/alert-zones/)
- **Factal:** [Verified breaking news and risk intelligence](https://www.factal.com/)
- **Screenshots:** `Screenshots/` folders — Alert Zone Intelligence (app: Alert Zones page, menu, proximity and critical notifications; dashboard: custom zones page, notifications log, map overlays) and Team Broadcast.
- **One-pagers:** `Team Broadcast — OK Alone One Pager.html` / `.pdf` (OK Alone brand design, matching the Alert Zone Intelligence and OSHA Heat Zones template family). The original Alert Zone one-pager, `Threat Intelligence — OK Alone One Pager.pdf`, uses the **old naming**.
- **Still to produce:** Team Broadcast presentation deck.

### Source register

Alert Zone Intelligence: original Threat Intelligence one-pager (May 2026); okaloneworker.com Alert Zones page (July 2026); factal.com; product screenshots, app and dashboard (July 2026); demo video transcript (July 2026); Dan's notes on the rename and the OSHA Heat feed; example real alert zones export — 50 zones across all 5 sources (14 July 2026).

Release notes: OK Alone Product Call presentation, May 2026.

Team Broadcast: Peoplesafe marketing page and Nexus help centre; internal demo walkthrough (July 2026).