# Updates & Releases Category: Updates & Releases Total Articles: 10 Generated: 2026-01-23 11:10:30 ================================================================================ ## Article 1: Updates to the OK Alone Location Map Section: Updates & Releases Article ID: 43027014064401 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/43027014064401-Updates-to-the-OK-Alone-Location-Map Created: 2026-01-20T14:33:08Z Updated: 2026-01-20T14:33:16Z --- Following feedback from our customers, we’ve made a number of improvements to the OK Alone Location Map. These updates are focused on clarity, usability, and helping Monitors get a faster, more accurate overview of what’s happening in the field. The Location Map is designed to give you confidence at a glance — who is working, where they are, and whether anyone needs help. These changes make that job easier. ![](https://okalone.zendesk.com/hc/article_attachments/43027058620177) ## Clearer Worker Icons on the Map We’ve updated the worker icons displayed on the map so they are **clearer and easier to see** , especially when viewing multiple workers at once. This makes it quicker to understand the current situation without needing to zoom or click into individual workers. ![](https://okalone.zendesk.com/hc/article_attachments/43027058620561) ## Easily Switch Between Status View and Group Colour View You can now quickly switch between two different map views: * **Status view** – shows each worker’s current status * **Group colour view** – shows workers using their assigned group colour The group colour view is particularly useful for identifying workers by **location, team, department, or job role** when they are overlaid on the same map. When using the group colour view, you’ll still see a **small status indicator circle** , so you can always tell whether a worker is OK or in an alert state. ![](https://okalone.zendesk.com/hc/article_attachments/43027014060433) ## Improved Worker List on the Right-Hand Side We’ve also improved the worker list on the right-hand side of the map to make active issues easier to spot. * Workers with alerts now appear **at the top of the list** * Active alerts are clearly visible * You can click directly on an alert to: * View alert details * Quickly jump to the alert * Edit the worker if needed This reduces the time it takes to respond when something needs attention. ![](https://okalone.zendesk.com/hc/article_attachments/43027014061073) ## Quickly Identify Nearby Workers The updated Location Map makes it easier to see **which workers are close to each other**. If a worker has triggered a **Help alert** or missed a check-in, you can quickly identify nearby workers who may be able to assist or carry out a welfare check. From the map drop-down, you can also easily view a worker’s **contact details** , making it faster to coordinate a response. As always, we appreciate feedback and will continue improving OK Alone based on real-world use. ================================================================================ ## Article 2: New Improvements to Alert Management: SMC Actions & Alert Validation Section: Updates & Releases Article ID: 41136666631825 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/41136666631825-New-Improvements-to-Alert-Management-SMC-Actions-Alert-Validation Created: 2025-11-21T08:46:20Z Updated: 2025-11-21T08:49:21Z --- ## See SMC Actions Directly Inside Your Alerts You can now view every action taken by our Safety Monitoring Centre (SMC) directly within the alert itself. This gives you live visibility as operators work through an incident, making it clear what steps were taken and when. As the SMC handles an alert, each action is recorded and displayed in real time. Once the alert is resolved, the full action history remains visible so you can review exactly how the situation was managed from start to finish. This enhancement is available immediately for all accounts using our **Safety Monitoring Centre with 24×7 Emergency Response**. **To view the new SMC Actions panel:** 1. Open the **Alerts Report** in your dashboard. 2. Select any alert that was routed to the SMC. 3. The **SMC Actions** box will appear within the alert details. ![](https://okalone.zendesk.com/hc/article_attachments/41136672505233) ## **Alert Validation – Easily Identify Real, False, and Test Alerts** You can now validate any alert by tagging it as **Real** , **False** , or **Test**. This helps you keep your alert history clean, understand alert trends, and quickly identify genuine emergencies. Every alert can be assigned a validation type, and this information is now included in: * **Alert Filters** – instantly narrow down alerts by Real, Test, or False * **Alert Exports** – include validation tags in your downloaded reports for deeper analysis This improvement is particularly useful when you want to: * Spot teams or devices generating excessive false alarms * Confirm which workers have tested an OK Alone alert during rollout * Quickly isolate all Real alerts for auditing or follow-up * Strengthen internal reporting and compliance ![](https://okalone.zendesk.com/hc/article_attachments/41136774275089) ================================================================================ ## Article 3: iPhone App Update – November 2025 - New Features and Improvements Section: Updates & Releases Article ID: 40893431246481 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/40893431246481-iPhone-App-Update-November-2025-New-Features-and-Improvements Created: 2025-11-13T13:32:00Z Updated: 2025-11-25T17:30:19Z --- ## Live Activities on iPhone (New Feature) Live Activities keep your shift status visible on your iPhone lock screen for your entire shift. Your check-in timer and monitoring status update automatically, so you always know exactly where you stand without unlocking your phone or opening the app. **Learn more:** [Introducing Live Activities on iPhone — Safety Status at a Glance](https://okalone.zendesk.com/hc/en-gb/articles/40891549525393) ![](https://okalone.zendesk.com/hc/article_attachments/40893431222929) ## ## Active Feature Summary (New Feature) The main screen now shows a clear summary of all active safety features when a shift is running. Workers can instantly confirm which features are active—such as Shake for Help, Worker Down, and Drive Mode—each shown with a green check and a short description. ![](https://okalone.zendesk.com/hc/article_attachments/40893431228817) ## Feature Usage Pop-Ups (New Feature) To help reduce unnecessary alarms, the app now tracks how often Shake for Help and Worker Down alerts activate. If they trigger too frequently, a pop-up suggests reviewing or disabling the feature. Workers can turn it off directly from the prompt or dismiss the message. ![](https://okalone.zendesk.com/hc/article_attachments/40893431232785) ## Shake for Help (Improvements) Shake for Help has been upgraded for greater accuracy and reliability: * Improved distinction between intentional shaking and normal movement * Fewer false alerts during walking, running, or driving * Faster, clearer countdown notifications These upgrades make Shake for Help more dependable for real emergencies. ![](https://okalone.zendesk.com/hc/article_attachments/40893431235729) ## Worker Down (Man Down) (Improvements) Worker Down now includes a more accurate motion confidence system: * Two motion detections within 10 seconds are required to reset the timer * Brief jolts or minor phone movements no longer affect monitoring * A vibration alert triggers at 85% of your timer as a reminder to move or check in These refinements cut down false alarms while ensuring true inactivity is detected quickly and effectively. ================================================================================ ## Article 4: November 2025 – Android App Release Section: Updates & Releases Article ID: 40649457626897 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/40649457626897-November-2025-Android-App-Release Created: 2025-11-05T15:43:56Z Updated: 2025-11-05T15:44:05Z --- In November, OK Alone will release a new version of the Android app (**version 12.306+**) as part of a required Google Play Store update. This update includes several exciting new features and performance improvements to make lone-worker protection faster, smarter, and more reliable. ## Power Button SOS (New Feature) Workers can now trigger a **Help alert by quickly pressing the phone’s power button multiple times** —without unlocking the device or opening the app. This provides a **discreet, fast way to call for help** when workers cannot safely use their phone or need to avoid drawing attention. The feature is **disabled by default** and can be managed through its own settings page in the app menu. ![](https://send4help.sharepoint.com/_api/v2.1/sites/send4help.sharepoint.com,4156b481-46c9-4b00-b907-00b45c4f5a07,2fbf81be-43c1-490a-a73c-04c9282313d7/lists/156074ed-0a5d-4bcc-87e2-7ecf8c7400e5/items/4f470a98-0d5c-43cf-afa3-33e159e30c09/driveItem/thumbnails/0/c1600x99999/content?prefer=noRedirect,extendCacheMaxAge&clientType=modernWebPart&ow=1377&oh=397&format=webp) Learn more: [Android Power Button SOS: Understanding Your Options](https://okalone.zendesk.com/hc/en-gb/articles/40645327775377) ## Active Feature Summary (New Feature) The main screen now shows a **summary of all active safety features** whenever a worker is on shift. Workers can instantly see which features are running—such as: * Shake for Help * Power Button SOS * Worker Down (Man Down) * Drive Mode Each active feature appears with a **green check icon** and a short description, giving workers confidence that their protection is live and functioning. This simple visual confirmation helps reinforce awareness of how OK Alone keeps them safe. ![](https://send4help.sharepoint.com/_api/v2.1/sites/send4help.sharepoint.com,4156b481-46c9-4b00-b907-00b45c4f5a07,2fbf81be-43c1-490a-a73c-04c9282313d7/lists/156074ed-0a5d-4bcc-87e2-7ecf8c7400e5/items/db116669-d314-4d75-9589-559b29a1d8a9/driveItem/thumbnails/0/c960x99999/content?prefer=noRedirect,extendCacheMaxAge&clientType=modernWebPart&ow=528&oh=688&format=webp) ## Feature Usage Pop-ups (New Feature) OK Alone will now monitor how often **Shake for Help** and **Worker Down** alerts are triggered. If these are activated too frequently, a **pop-up message** will appear suggesting the worker review or disable the feature to avoid unnecessary alarms. Workers can: * **Disable the feature** directly from the prompt, or * **Ignore the message** if the alerts are genuine. This improvement helps reduce false alarms when workers accidentally trigger alerts and aren’t aware they can adjust their settings. ![](https://send4help.sharepoint.com/_api/v2.1/sites/send4help.sharepoint.com,4156b481-46c9-4b00-b907-00b45c4f5a07,2fbf81be-43c1-490a-a73c-04c9282313d7/lists/156074ed-0a5d-4bcc-87e2-7ecf8c7400e5/items/19ba46a3-dd2a-407e-a8d0-889d77707a46/driveItem/thumbnails/0/c960x99999/content?prefer=noRedirect,extendCacheMaxAge&clientType=modernWebPart&ow=485&oh=647&format=webp) ## Shake for Help (Improvements) The **Shake for Help** system has been upgraded for higher accuracy: * Better distinguishes **intentional shaking** from regular motion such as walking, running, or driving. * Fewer false alarms and more dependable detection in real emergencies. * More responsive countdown alerts for faster confirmation. Workers will find Shake for Help more reliable and easier to use day-to-day. Learn more about Shake for Help: [Using Shake for Help on Android](https://okalone.zendesk.com/hc/en-gb/articles/35352548446865) ## Man Down (Worker Down) (Improvements) The **Worker Down** feature now uses a new **motion confidence system** to improve accuracy: * The app requires **two motion detections within 10 seconds** to confirm a worker is active. * Single jolts or brief phone movements no longer reset the inactivity timer. * A **vibration warning** now occurs at **85% of the timer** duration, reminding the worker to move or check in before a full alert triggers. These refinements reduce false activations while ensuring real inactivity is detected quickly. ## Summary of Key Updates Feature | Type | Description ---|---|--- **Power Button SOS** | New Feature | Discreet SOS activation using the power button **Active Feature Summary** | New Feature | See all active protections at a glance **Feature Usage Pop-ups** | New Feature | Reduce false alarms with smart prompts **Shake for Help** | Improved | More accurate shake detection **Worker Down (Man Down)** | Improved | Smarter motion tracking and early vibration warning ### Need Help? For assistance updating or using the new features, contact our support team at [**customer.support@ok-alone.com**](mailto:customer.support@ok-alone.com). ================================================================================ ## Article 5: Introducing App Connectivity: Real-Time Device Insights Section: Updates & Releases Article ID: 36959523742737 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/36959523742737-Introducing-App-Connectivity-Real-Time-Device-Insights Created: 2025-07-08T15:55:24Z Updated: 2025-07-08T15:55:57Z --- We're excited to announce the launch of **App Connectivity** , a powerful new feature in OK Alone designed to give safety monitors and managers unprecedented visibility into the status of workers’ mobile devices. While OK Alone has long supported reliable communication through SMS fallback, phone calls, and integrations like Zoleo for remote areas, App Connectivity takes things a step further—offering **real-time, actionable insights** into the health and connectivity of a worker’s device. ### What Is App Connectivity? **App Connectivity** monitors key metrics from each worker's mobile device and displays this information in the OK Alone Dashboard: * **Battery Level** : See if a worker is running low on power and may soon go offline. * **Connection Frequency** : Understand how often the app is able to connect, indicating whether a worker is in or out of coverage. * **Signal Strength** __(Android only)__ : Gauge the quality of a worker’s connection, helping determine whether a missed check-in is a false alarm or something more serious. ![](https://okalone.zendesk.com/hc/article_attachments/36959546043921) ### Why It Matters App Connectivity makes it easier than ever to distinguish between technical issues and genuine safety concerns. It also provides your team with the data they need to respond quickly and appropriately. #### Key Benefits: * **Real-Time Visibility** : View up-to-date connection health across your workforce. * **Smarter Monitoring** : Detect weak signals, dying batteries, or offline devices before they cause check-in issues. * **Actionable Reports** : Gain insights into device health trends and identify systemic risks across teams. * **Stronger Sales Story** : App Connectivity provides a unique selling proposition for organizations looking to enhance duty-of-care transparency. ![](https://okalone.zendesk.com/hc/article_attachments/36959546044433) ### Real-World Scenarios * A worker’s phone battery drops to 2%—monitors are notified and can act before the device goes dark. * A check-in is missed, but the last battery reading was 1%—likely a flat battery, not an emergency. * A worker disappears from the map, but the signal strength was previously “Poor”—possibly out of coverage, not a confirmed risk. **Learn more here:** ================================================================================ ## Article 6: July App Release - iOS and Android Section: Updates & Releases Article ID: 36959363484689 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/36959363484689-July-App-Release-iOS-and-Android Created: 2025-07-08T15:50:25Z Updated: 2025-07-30T22:26:06Z --- OK Alone has released updated versions of our mobile app for both iOS and Android. These latest releases (v12.204) introduce key new features that enhance safety, streamline access to resources, and strengthen account security. Now available to download from the [App Store](https://apps.apple.com/gb/app/ok-alone-lone-worker-app/id777464303) and [Google Play](https://play.google.com/store/apps/details?id=com.trustyox.okalone&hl=en), these updates continue our mission to make lone worker protection both robust and user-friendly. * * * ### 🔗 Useful Links Section A brand new **Useful Links** feature allows organizations to embed important resources directly into the app. * Add URLs to support pages, external forms, company tools, or documentation—no development needed. * Include key phone numbers and deep links to other apps used across your workforce. * All workers get instant access to critical resources from one convenient location. ![](https://okalone.zendesk.com/hc/article_attachments/36959363480209) This improves access, reduces confusion, and saves time for both field workers and supervisors. * * * ### 🔐 Multi-Factor Authentication (MFA) To boost account protection, the app now supports SMS-based **Multi-Factor Authentication**. * During login, users can choose to add a second verification step via SMS. * Helps meet compliance standards (GDPR, HIPAA) and prepares organizations for penetration testing. * MFA is optional for workers, keeping onboarding simple while offering enterprise-grade security for those who need it. ![](https://okalone.zendesk.com/hc/article_attachments/36959352483089) * * * ### 📲 Available Now Version **12.204** of the OK Alone app is now live: * **Android** : Available on [Google Play](https://play.google.com/store/apps/details?id=com.trustyox.okalone&hl=en) * **iOS** : Available on the [App Store](https://apps.apple.com/gb/app/ok-alone-lone-worker-app/id777464303) We recommend all users update to the latest version to take advantage of these new capabilities. * * * Want to use these features? Please contact your OK Alone representative or email [customer.support@ok-alone.com](mailto:customer.support@okalone.net) These improvements are shaped by your feedback. If you have questions or need help enabling these features, please don’t hesitate to reach out. ================================================================================ ## Article 7: Dual Check-In Reminders for ZOLEO Users Section: Updates & Releases Article ID: 35820871444881 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35820871444881-Dual-Check-In-Reminders-for-ZOLEO-Users Created: 2025-06-02T11:32:38Z Updated: 2025-06-05T19:55:30Z --- We’ve just released an improvement for workers using **ZOLEO devices**. Now, workers can assign their Zoleo number to their account **in addition to** their existing phone number. This enhancement ensures that: When a **check-in is due** , the reminder is sent to their **primary phon** e and their **ZOLEO number**. ![](https://okalone.zendesk.com/hc/article_attachments/35820928543889) This means that even if a worker is **out of mobile signal** , they’ll still receive their check-in reminder via the ZOLEO satellite connection—and can complete the check-in without needing to switch devices or numbers. Previously, workers had to manually switch between numbers when transitioning in and out of coverage zones. With this update, that hassle is gone. It’s a seamless experience, and one that was requested by many of our customers—so we’re thrilled to deliver it. ## How to Add the ZOLEO Number There are two ways to add a Zoleo number to a worker’s account: 1. **Via the Zoleo Tab:** * Navigate to the **ZOLEO tab** for the worker. * Enter the **ZOLEO number** in the field located **just below the Zoleo IMEI**. 2. **Via the Worker Edit Page:** * Go to the **Edit Worker** page. * If a **ZOLEO IMEI** has already been assigned, a field labeled **“ZOLEO Number”** will appear. ![](https://okalonedocs.com/wp-content/uploads/2025/05/image-3-1024x442.png) ## How to Set Check In Reminders Check In reminders require our Autometed Monitoring plan. Once this is activated on your account, you can set you SMS reminders in the Check In Setup tab of any worker. ![](https://okalonedocs.com/wp-content/uploads/2025/05/image-4.png) ## Useful Links * [Using OK Alone with ZOLEO for Remote Status Updates](https://okalone.zendesk.com/hc/en-gb/articles/35229518340369) * [Setting up a ZOLEO device with Ok Alone](https://okalone.zendesk.com/hc/en-gb/articles/35820781789201) * [Limited Coverage Mode – Using the App with No Data/WiFi](https://okalone.zendesk.com/hc/en-gb/articles/35352516554641) ================================================================================ ## Article 8: A Fresh New Look for the OK Alone App and Dashboard Section: Updates & Releases Article ID: 35820605183633 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35820605183633-A-Fresh-New-Look-for-the-OK-Alone-App-and-Dashboard Created: 2025-06-02T11:26:01Z Updated: 2025-06-05T19:59:13Z --- We’re excited to share that the updated [OK Alone](https://www.okaloneworker.com/?utm_source=email&utm_id=new+app+) app and dashboard design is now live! Alongside the recent refresh of our website and branding, the app and dashboard now reflect our new, modern visual identity. You’ll notice a cleaner, more streamlined interface that makes the experience faster and easier – while keeping all the safety features you rely on. **See the transformation:** ![](https://okalonedocs.com/wp-content/uploads/2025/04/logo-comparison.png) ![](https://okalonedocs.com/wp-content/uploads/2025/04/app-change.jpg) **See a side-by-side comparison of the old vs. new app and dashboard design:** ![](https://okalonedocs.com/wp-content/uploads/2025/04/dashboard-change-1024x576.png) **Let Your Workers Know:** Please let your team know that the app interface has changed. Functionality remains the same, but things will look different. This way, workers won’t be caught off guard when they are looking for the app or open it with the new interface. [Explore Our New Website](https://www.okaloneworker.com/) ================================================================================ ## Article 9: Reduce False Alerts with Our New “Hold for Help” Option Section: Updates & Releases Article ID: 35820612677777 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35820612677777-Reduce-False-Alerts-with-Our-New-Hold-for-Help-Option Created: 2025-06-02T11:24:51Z Updated: 2025-07-30T22:26:50Z --- We’re introducing a new way to trigger help in the OK Alone app! The **Hold for Help** feature requires users to **press and hold the help button for two seconds** instead of a single tap. This simple change helps **reduce accidental alerts** while still ensuring quick access to emergency assistance. ![](https://okalonedocs.com/wp-content/uploads/2025/03/Panic-Button-Hold-1.gif) If you’d like to enable this feature for your team, just email us at **customer.support@ok-alone.com** , and we’ll get it set up for you. ================================================================================ ## Article 10: Exciting Updates to the Ok Alone Android App! Section: Updates & Releases Article ID: 35820572568977 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35820572568977-Exciting-Updates-to-the-Ok-Alone-Android-App Created: 2025-06-02T11:23:43Z Updated: 2025-06-05T20:20:17Z --- We’re thrilled to share the latest enhancements to the Ok Alone Android app, designed to make your lone worker experience even smoother and more reliable. ## What’s New? 📲 **Help Button Enhancement** To reduce false alarms, the Help Button now defaults to a 2-second press to request help. Prefer instant-press functionality? Just let us know using the email address below. 🔔 **App Shutdown Alert** Stay protected at all times! If the app is fully closed, workers will now receive a notification to reopen it, ensuring uninterrupted location monitoring and Man Down protection. 🛠️ **Customizable App Text** Make it your own! Customize text for the Welcome message, Start Shift, and End Shift buttons. [Contact us](https://okalonedocs.com/android-app-updates-nov-2024/customer.support@okalone.net) to update these labels for a personalized experience. 🆘 **Panic Button Anytime** Workers’ safety is our priority! The Panic Button is now available even without starting a shift or session, providing peace of mind and immediate access to help when needed. Let us know if you want this activated on your account. Version 11.813 is now available in the [Google Play Store](https://play.google.com/store/apps/details?id=com.trustyox.okalone&hl=en_GB) Upgrade your app today and enjoy these exciting new features! ================================================================================