# Monitors and Admins Category: Monitors and Admins Total Articles: 55 Generated: 2026-01-23 11:10:30 ================================================================================ ## Article 1: Two-Way Alert Audio in the OK Alone iPhone App Section: Alerts & Escalations Article ID: 40891985213073 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/40891985213073-Two-Way-Alert-Audio-in-the-OK-Alone-iPhone-App Created: 2025-11-13T12:58:37Z Updated: 2025-11-21T08:37:55Z --- Alert Audio adds live, two-way voice communication between a worker and their monitoring team the moment a Help Alert is triggered. Instead of waiting for a call back, the app automatically opens an audio line so the worker and monitor can talk immediately. This feature strengthens emergency response, gives monitors clearer context, and ensures workers aren’t left alone during critical moments. ## What Is Alert Audio? Alert Audio open a real-time audio call inside the OK Alone iPhone app. When a worker sends a Help Alert, the app automatically initiates a voice connection to the designated monitoring number. There’s no need to unlock the phone, place a call, or switch apps. **Key behaviours** * The call begins automatically once the Help Alert is sent. * The call stays inside OK Alone (no switching to the Phone app). * Both sides can hear and speak instantly. * The call uses loudspeaker at maximum volume by default. * If the data network is weak, the monior should call you back to check you are ok. * Ending the audio call does **not** cancel the Help Alert. ## Why Use Alert Audio? 1. **Immediate two-way communication:** Workers can describe their situation straight away, and monitors can assess what’s happening in real time. 2. **Faster and clearer response:** Voice communication removes guesswork, leading to quicker and more accurate decisions during emergencies. 3. **Hands-free operation:** Phones automatically use loudspeaker at full volume, helping workers keep their hands free and stay focused on the situation. ## How Alert Audio Works During an Emergency 1. The worker taps **Help** (or triggers any Help gesture such as Shake for Help). 2. OK Alone sends the Help Alert to monitors. 3. Immediately after the alert is sent, the app opens a voice call to the organisation’s designated monitoring number. 4. The worker and monitor can speak in real time. 5. The Help Alert remains active until the monitor resolves it in the dashboard. **Visual suggestion:** **[Insert screenshot showing an active Alert Audio call in progress]** ## Setup Requirements Alert Audio is currently enabled at the **organisation level**. An update is coming soon allowing configuration at the group level and connecting directly with the SMC (Safety Monitoring Centre). To enable Alert Audio: 1. Contact OK Alone Support [**customer.support@ok-alone.com**](mailto:customer.support@ok-alone.com)[](mailto:customer.support@okalone.net)**** 2. Provide your organisation name and confirm you want Alert Audio enabled. 3. Confirm the phone number alerts should go to. 4. Once enabled, workers using the iPhone app will automatically use Alert Audio during Help Alerts. ================================================================================ ## Article 2: Companion Mode – Your Personal Safety Partner Section: Alerts & Escalations Article ID: 40890701505041 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/40890701505041-Companion-Mode-Your-Personal-Safety-Partner Created: 2025-11-13T12:24:55Z Updated: 2025-11-13T12:25:00Z --- At OK Alone, we know that not every safety concern starts as a full emergency. Often it begins with a moment of discomfort — walking through a dimly lit car park, waiting alone in an unfamiliar area, or being on site before others arrive. For those situations, we built **Companion Mode**. Companion Mode connects you directly to a trained operator at our **Safety Monitoring Center (SMC)** , giving you reassurance and real-time oversight until you reach safety. ## What Is Companion Mode? **Companion Mode** is designed for situations where you feel unsafe, but you’re not yet in an active emergency. Press the **Help** button in the OK Alone app or on your device, and you’ll be connected straight to an SMC operator. Once connected, the operator will: * Stay on the line with you * Offer reassurance and guidance * Monitor your surroundings and listen for changes * Stay with you until you safely reach your destination If something changes — someone approaches, the risk increases, or you feel threatened — the operator will immediately escalate to a full emergency (Red Alert) and act according to your escalation plan. ## How It Works 1. **Press the Help button** on your OK Alone app or device. 2. **You’re connected to the SMC** , a trained operator will call you back on your assigned phone number. 3. **Give a quick explanation** , such as: “I’m walking to my car in a dark car park,” or “I’m waiting alone in an unfamiliar area.” 4. **Stay on the line** — speakerphone is useful so the operator can hear what’s going on. 5. **The operator keeps you monitored** , watching for any signs of escalation. 6. **When you reach safety** , let the operator knoe you are safe and end the call. ## Who Can Use Companion Mode? All lone workers using OK Alone **without a Standard Monitoring Contract (SMC)** are eligible. Whether you’re working after hours, in a remote location, or simply feeling exposed, Companion Mode offers a direct, real-time connection to safety. ## Best Practice Tips * Use it early — don’t wait for a situation to become an emergency. * Clearly describe your environment so the operator understands your context. * Use loudspeaker when possible to provide situational awareness. * Make sure you worker account has the correct phone number linked to it * Follow instructions from the SMC operator if anything escalates. * End the session once you’ve reached a secure location. ================================================================================ ## Article 3: Managing Location Visibility with Privacy Mode Section: Alerts & Escalations Article ID: 40890321278737 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/40890321278737-Managing-Location-Visibility-with-Privacy-Mode Created: 2025-11-13T12:14:48Z Updated: 2025-11-19T08:52:10Z --- Privacy Mode is an optional configuration setting that restricts access to worker location information during normal operation. When enabled, OK Alone hides real-time coordinates and historical location data from the Hub unless a safety alert is triggered. This gives organisations a way to protect worker privacy while still ensuring that monitors receive accurate location details during emergencies. Privacy Mode is ideal for teams that operate in privacy-sensitive environments or jurisdictions with stricter tracking requirements. It strengthens user trust while maintaining compliance with duty-of-care expectations when an alert requires immediate action. ## Key Benefits * **Enhanced Worker Privacy** Live location updates are withheld unless a genuine safety event occurs. * **Improved Trust & Adoption** Privacy-conscious staff can work confidently, knowing they are not constantly visible on the map. * **Compliance Friendly** Location is revealed during emergencies only, supporting organisational duty of care without routine tracking. ## How Privacy Mode Works ### Enabling Privacy Mode Privacy Mode can be activated at either the **organisation level** or on a **per-worker basis**. Once enabled: * Real-time GPS updates are hidden from the live map * Shift location reports will no longer show coordinates * Workers still appear as active and on shift ![](https://okalone.zendesk.com/hc/article_attachments/40890321272977) ### Hidden Location During Normal Operation When a worker is on shift with Privacy Mode enabled: * Their position is **not shown** on the map * No coordinates are displayed in reports * A “Privacy Enabled” badge or similar indicator may appear * The worker’s active status, timers, and alerts remain visible This ensures day-to-day work is not tracked visually, while still supporting normal monitoring workflows. ### Location Revealed During Active Alerts If an alert occurs, the system temporarily reveals the worker’s latest location so monitors can respond effectively. Location becomes visible only during the following: * Overdue Check-In * Overdue High Risk * Overdue Timed Activity * Man Down Alert * Fall Detection Event * Help / Duress Alert After the alert is resolved, all map visibility is hidden again. ![](https://okalone.zendesk.com/hc/article_attachments/40890293805201) ## Need Help? If you need assistance enabling Privacy Mode or have questions about using it in your organisation, contact [**customer.support@ok-alone.com**](mailto:customer.support@ok-alone.com) ================================================================================ ## Article 4: Transfer a ZOLEO Device from One Worker to Another Section: Setting Up Devices Article ID: 38415008032273 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/38415008032273-Transfer-a-ZOLEO-Device-from-One-Worker-to-Another Created: 2025-08-26T00:01:24Z Updated: 2025-08-26T15:37:26Z --- 1. Log in to the **MyZOLEO** account from [www.zoleo.com](https://gbr01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.zoleo.com%2F&data=05%7C02%7Ccarolina.carvalhaes%40ok-alone.com%7C756719f6390c41acae5208dde418da47%7Cdefbce46b252409eaa008ae494798c5e%7C0%7C0%7C638917517722378457%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=wBpXyxeiiwv0I9ezM2q4gJQjP0Q63ch20vXLbIlzuqM%3D&reserved=0 "Original URL: http://www.zoleo.com/. Click or tap if you trust this link.") 2. Select Device and Plans 1. Update the Friendly Name, e.g., Demo Unit 4 below (if required) 2. In the Contact tab, update the Check-in and SOS contacts and Save. _Note: the current App User (last person connect to the device with their ZOLEO device) will automatically update in the MyZOLEO portal._ 1. Friendly Name ![](https://okalone.zendesk.com/hc/article_attachments/38415034282001) 2. SOS and Check-in Contacts. ![](https://okalone.zendesk.com/hc/article_attachments/38415034283665) 3. Current App User (auto updates) ![](https://okalone.zendesk.com/hc/article_attachments/38415079312017) ================================================================================ ## Article 5: Useful App Links: Quick Access to Forms and Resources Section: Safety Features & Configuration Article ID: 36454751296657 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/36454751296657-Useful-App-Links-Quick-Access-to-Forms-and-Resources Created: 2025-06-23T09:36:01Z Updated: 2025-07-30T22:48:24Z --- The Useful App Links feature provides easy, direct access to essential forms, safety resources, and emergency contacts within your OK Alone app. This article explains how to use the Useful App Links feature effectively and highlights its benefits for both workers and administrators. **Note** : Useful links are currently available on request. Please contact your OK Alone rep or email [customer.support@ok-alone.](mailto:customer.support@okalone.net)com to request access. --- ## What are Useful App Links? Useful App Links let your organization add links directly into the OK Alone app, enabling you to quickly access vital resources, such as: * Daily check-in forms (e.g., Morning Check-In) * Incident reporting forms * Emergency contacts * Safety guidelines and resources All these links are conveniently located under the new **Useful Links** section in your app menu. ## How to view Useful App Links on the OK Alone App Follow these simple steps to access the Useful App Links: 1. Open the **OK Alone** app on your smartphone (iPhone or Android) or use the web app. 2. Tap on the menu icon to open the navigation panel. 3. Select **Useful Links** from the list. 4. You will see organized categories created by your organization, each containing relevant links. 5. Tap on a link to open it directly in your device’s default browser or appropriate external app. **Examples of Useful Links categories and resources:** * **Daily Check-In** : Morning Check-In Form * **Incident Reporting** : Submit Incident Report * **Emergency Contacts** : Medical Helpline * **Safety Resources** : Safety Guidelines PDF ![](https://okalone.zendesk.com/hc/article_attachments/36454743531281) ## Managing Useful App Links (For Admins) Administrators can manage and organize these resources through the OK Alone online dashboard easily: 1. Log in to your OK Alone dashboard at [my.okalone.net](https://my.okalone.net). 2. Go to the Management >> **Useful App Links** section. 3. Create new Sections to group links (e.g., Daily Check-In, Incident Reports). 4. Add links by entering a Name and URL for each resource. 5. Your changes are immediately available in the app. ![](https://okalone.zendesk.com/hc/article_attachments/36454751294481) ## Benefits of Using Useful App Links * **Immediate Accessibility** : Quickly reach important resources with minimal effort. * **Centralized Resources** : All essential links conveniently in one place. * **Easy to Maintain** : Adjust and scale effortlessly to fit evolving needs. * **Familiar Navigation** : Links open seamlessly in your device’s browser or familiar external apps. ## Add Phone Numbers as App Links **Did you know!** You can even add phone numbers to useful links. Just add the link as _tel:+1-123-567-1234_ ================================================================================ ## Article 6: Understanding App Connectivity in OK Alone Section: Safety Features & Configuration Article ID: 36291796901393 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/36291796901393-Understanding-App-Connectivity-in-OK-Alone Created: 2025-06-17T13:14:03Z Updated: 2025-06-19T12:34:50Z --- App Connectivity is a vital feature in Ok Alone designed to provide real-time insights into the status of your workers' devices. This ensures you can respond quickly and effectively to any potential safety concerns or missed check-ins. ## What is App Connectivity? App Connectivity monitors essential device metrics such as: * Battery level * Connection frequency and status * Signal strength (currently only available on Android) This detailed information helps your safety teams and monitors quickly understand if a missed check-in is due to device issues or an actual emergency. ![](https://okalone.zendesk.com/hc/article_attachments/36291796893329) ## How Does App Connectivity Work? * Continuously tracks and reports device health to your monitoring dashboard. * Displays real-time updates on battery percentage, connection strength, and the last connection timestamp. * Automatically flags any potential issues, helping you proactively manage worker safety. ## What does the Connectivity Status mean? * **Connected (Green):** The app has successfully connected to Ok Alone within the last **15 minutes**. * **Delayed (Orange):** The app last connected to Ok Alone between **15 and 30 minutes ago**. * **Disconnected (Red):** The app has **not connected** to Ok Alone for **over 30 minutes**. ## Ways to See App Connectivity Once activated, App Connectivity can be viewed in these three areas: 1. **Home Page:** Under the full view, within the worker status section. 2. **Reports and Logs:** Navigate to worker reports and find the App Connectivity Report, displaying the status of every worker currently on shift. 3. **Active Alerts:** Any active alert will also show the current App Connectivity status of the worker’s device. ![](https://okalone.zendesk.com/hc/article_attachments/36291780884881) ## Key Benefits * **Real-time Visibility:** Instantly view worker device statuses. * **Reduced False Alarms:** Quickly identify if a missed check-in is related to a device issue, reducing unnecessary escalations. * **Improved Safety Management:** Make informed decisions faster with immediate access to critical device information. * **Identifying Patterns:** Detect connection issues early by viewing trends over time or across teams. ## Practical Use Cases * **Low Battery Scenario:** If a worker’s device battery drops to critical levels (e.g., below 5%), monitors can see this in the reports, enabling proactive intervention. * **Missed Check-In Clarification:** A worker fails to check in, but the last known battery update indicated only 1% battery life. The monitors understand the missed check-in likely stems from a depleted battery, reducing unnecessary panic. * **Poor Signal Strength Scenario:** If a worker misses a check-in and the latest connectivity report showed poor signal strength, monitors can confidently attribute the missed check-in to network coverage issues rather than a safety emergency. ![](https://okalone.zendesk.com/hc/article_attachments/36291780886161) ================================================================================ ## Article 7: Manage Emergencies with Ok Alone and Microsoft Teams Notifications Section: Alerts & Escalations Article ID: 36168488579601 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/36168488579601-Manage-Emergencies-with-Ok-Alone-and-Microsoft-Teams-Notifications Created: 2025-06-13T07:58:55Z Updated: 2025-06-18T16:25:28Z --- Ok Alone’s integration with Microsoft Teams streamlines real-time communication, ensuring efficient collaboration during emergencies involving lone or remote workers. ### Why Integrate Ok Alone with Microsoft Teams? Integrating Ok Alone with Microsoft Teams allows you to: * **Alert monitors instantly:** Emergency notifications appear directly within your existing Teams channels. * **Customize shift alerts:** Automatically add or remove team members based on shift assignments, ensuring relevant personnel receive timely notifications. * **Facilitate real-time collaboration:** Monitors can discuss alerts and coordinate responses seamlessly without leaving Teams. * **Enhance accountability:** Transparent tracking of responses and actions within Teams channels for clear documentation. ![](https://www.okaloneworker.com/wp-content/uploads/2025/01/Teams-Alert-on-Monitor-Screen.png) ### Key Benefits of the Integration * **Targeted Notifications:** Ensure alerts reach only the monitors assigned to specific shifts, reducing unnecessary disruptions. * **Multiple Monitors, Simultaneous Responses:** Allow multiple monitors to see, discuss, and respond quickly to alerts, ensuring timely action even if some monitors are temporarily unavailable. * **Simplified Workflow:** Integrate directly into familiar communication platforms, eliminating the need for additional tools and reducing response delays. * **Improved Emergency Coordination:** Assign tasks clearly, track progress transparently, and avoid duplicated efforts through structured team communication. ![](https://www.okaloneworker.com/wp-content/uploads/2025/01/Teams-Alerrt-Phone-Screen-in-Office-1024x1024.png) ### How Does it Work? 1. **Real-time Alerts:** * Alerts from Ok Alone appear instantly in designated Microsoft Teams channels. 2. **Dynamic Team Management:** * Add or remove monitors dynamically based on shift schedules, automatically keeping channels updated. 3. **Collaborative Response:** * Monitors communicate, assign tasks, and resolve alerts collaboratively within Teams. 4. **Audit and Accountability:** * All conversations and actions within the Teams channels are automatically logged, aiding post-incident analysis and compliance. ### Example Use Case * A lone worker misses a scheduled check-in. * Ok Alone triggers an emergency notification in the relevant Teams channel. * Monitors receive the alert simultaneously, discuss immediate actions, and decide who will respond. * Actions taken are recorded, creating a clear, auditable record. ![](https://www.okaloneworker.com/wp-content/uploads/2025/01/Screen-Conversation.png) ## FAQS **Can I have multiple Channels for one Alert** Yes, you can create a separate channel per monitor or have them share one. How you use Channels is up to you. The only restriction is that there is one Channel link per monitor. **How do I set up the Teams Notificaitons** Please see our separate article: [How to Setup Alerts in a Microsoft Teams Channel](https://okalone.zendesk.com/hc/en-gb/articles/35353012415377) ### Getting Started For assistance with setting up Microsoft Teams integration or for further questions, please contact us at **customer.support@okalone.net**. **Visual Recommendations:** * **[Insert screenshot of Ok Alone alert within Microsoft Teams here]** * **[Insert screenshot demonstrating adding/removing monitors in Teams channel here]** ================================================================================ ## Article 8: Automatically End Worker Shifts Section: Alerts & Escalations Article ID: 35909726529041 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35909726529041-Automatically-End-Worker-Shifts Created: 2025-06-04T18:36:47Z Updated: 2025-07-30T22:50:08Z --- The Auto End Shifts feature automatically ends all active worker shifts at a specified time. This helps prevent false alarms caused by workers forgetting to manually end their shifts. If your team consistently finishes work at a known time every day, Auto End Shifts can keep your monitors and workers from being contacted after hours. ## ## Why Use Auto End Shifts * **Reduce After-Hours Alerts** When a worker forgets to end a shift, Ok Alone continues monitoring and may trigger missed check-in alerts. Auto End Shifts ensures all shifts close at the end of the day, eliminating those false alarms. * **Simplify End-of-Day Workflow** If you know every worker is off duty by, for example, 5 PM, you don’t need everyone to remember to press “End Shift.” The system does it for you. * **Improve Monitor Efficiency** Monitors see only active shifts during working hours. Once Auto End Shifts runs, they don’t need to sort through expired or forgotten shifts. ## ## Prerequisites 1. **Admin Access** You must be an Account Admin (or have equivalent permissions) to enable and configure Auto End Shifts. 2. **Feature Management** Auto End Shifts is controlled by a toggle under **Settings → Extra Features**. Ensure this feature is visible and available. ## ![](https://okalonedocs.com/wp-content/uploads/2023/04/image-1.png) ## 1\. Enable Auto End Shifts in Extra Features 1. Log in to the Ok Alone dashboard at ****. 2. In the sidebar, click **Settings**. 3. Select **Extra Features**. 4. Under **Dashboard Features** , locate **Auto End Shifts**. 5. Click the checkbox next to **Auto End Shifts** to turn it on. 6. Click **Update Your Feature Settings**. ![](https://okalonedocs.com/wp-content/uploads/2023/04/image-2.png) ## ![](https://okalonedocs.com/wp-content/uploads/2023/04/update-feature-settings.png) ## 2\. Set a Company-Level Auto End Shift Time Once Auto End Shifts is enabled, choose a company-wide time for all shifts to end each day: 1. In the sidebar, click **Settings → Company Settings**. 2. On the right side of the screen, find the **Auto End Shift Time** field. 3. Select the desired time (for example, **17:00** for 5 PM). 4. Click **Update** to save. _All active shifts for every worker will automatically close at this time each day._ ![](https://okalonedocs.com/wp-content/uploads/2023/04/image-3.png) ## ## 3\. Set a Group-Level Auto End Shift Time If you need Auto End Shifts to apply only to certain teams, configure it at the group level: 1. In the sidebar, click **Groups**. 2. Find the group you want to modify and click **Edit**. 3. On the group’s settings page, locate **Auto End Shift Time**. 4. Choose the time (for example, **18:00** for 6 PM). 5. Click **Update the Group**. _Only workers assigned to this group will have their shifts ended at the specified time._ ![](https://okalonedocs.com/wp-content/uploads/2023/04/image-4.png) ## ## 4\. Alert Workers Before Their Shifts End (Optional) If your account includes the Communication Plan, you can send an SMS reminder before Auto End Shifts runs so workers know to restart their shift if needed: 1. Go to **Settings → Company Settings**. 2. Find **Alert Workers That Their Shift Is Ending**. 3. Check **Yes** to enable. 4. Specify how many minutes before the Auto End Shift Time to send the SMS (for example, **10 minutes**). 5. Click **Update**. _Workers receive an SMS like “Your shift will end in 10 minutes. Reply ‘end’ to close or ‘ok’ to continue monitoring.”_ ![](https://okalonedocs.com/wp-content/uploads/2023/04/image-5.png) ## ## Best Practices * **Coordinate with Team Schedules** Confirm that all workers indeed finish by the chosen time before enabling Auto End Shifts. * **Communicate Changes** Let workers know about the Auto End Shift time, especially if they occasionally extend their day. * **Test During Off-Peak Hours** First configure Auto End Shifts late in the day or on a weekend to verify behavior without disrupting active monitoring. * **Use Group-Level Settings for Flexibility** If some teams work different hours, set group-specific end times instead of a single company time. ## ## Troubleshooting * **Auto End Shifts Feature Missing** * Make sure you have the necessary Admin or Feature Management permissions. * If you still do not see the toggle under **Settings → Extra Features** , contact **customer.support@ok-alone.com**. * **Shifts Not Ending at the Scheduled Time** * Verify the time zone for your account under **Company Settings**. The auto-end time uses the company’s time zone. * If a group-level time conflicts with the company time, group settings take precedence for that group’s workers. * **Workers Didn’t Receive SMS Reminder** * Confirm your account includes the Communication Plan. * Check that each worker’s mobile number is entered correctly in their profile (including country code, e.g., +1 604 555 1234). ================================================================================ ## Article 9: How to Switch a ZOLEO Device Between Workers in Ok Alone Section: Setting Up Devices Article ID: 35865954235537 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35865954235537-How-to-Switch-a-ZOLEO-Device-Between-Workers-in-Ok-Alone Created: 2025-06-03T14:50:47Z Updated: 2025-07-30T22:40:37Z --- **Note:** This feature is currently in beta. To request access, please email us at [customer.support@ok-alone.com](mailto:customer.support@okalone.net) This article explains how to set up and switch a ZOLEO satellite communicator device between workers using Ok Alone. ## How Do Workers Use Their ZOLEO Device? * At shift start, a worker can use **any ZOLEO device** set up in Ok Alone. * To start a shift, send a message from the ZOLEO device with your **PIN** and the word **start** (e.g., `123456 start`). * To end a shift, send the same message with **end** (e.g., `123456 end`). * Workers can also manage their shift through the Ok Alone app at any time. ### ZOLEO Numbers by Country Make sure you use the correct Ok Alone contact number for your region: Country | Number(s) ---|--- Canada | +1 604 256 5739 or +1 438-500-1809 USA | +1-650-402-3018 UK | +44 7380 336757 Australia | +61 417 667 857 New Zealand | +64 9-887-8405 Ireland | +35 3868 006 092 ## ## Setting Up Your ZOLEO Device with Ok Alone ### 1\. Activate Your ZOLEO Device Before use, activate your ZOLEO device through the official ZOLEO activation process. See: [Setting up a ZOLEO device with Ok Alone](https://okalone.zendesk.com/hc/en-gb/articles/35820781789201) ### 2\. Connect the ZOLEO Device to Your Phone * Open the **ZOLEO app** on your smartphone. * Power on your ZOLEO device and ensure it has network connectivity (Wi-Fi, cellular, or satellite). * Tap the **ZOLEO icon** in the bottom menu of the app. * Select your ZOLEO IMEI (found on the bottom of your device, starting with 300) from the list. * The app will connect and enable **Follow-Me SMS & Email messaging**, so messages sent to your ZOLEO number arrive in your app. __If connecting over satellite, please allow a few minutes for completion.__ ![](https://okalonedocs.com/wp-content/uploads/2024/02/image-11-1024x229.png) ### 3\. Add Ok Alone as a Contact To ensure full functionality, add the Ok Alone local number (from the table above) as a **Check-in Contact** in your ZOLEO device. You must also have the **Location Share+** feature enabled on your ZOLEO account. ## ## Starting Your Shift with ZOLEO in Ok Alone * Send a message with your **worker PIN** and **start** or **ok** to begin your shift. Examples: `123456 start` — starts a shift `123456 ok` — sends a check-in and can start a shift * When you do this, the ZOLEO device switches from the previous worker’s Ok Alone account to yours. * Your worker profile will update with the ZOLEO phone number and IMEI assigned to you. * You can send further action messages with or without your PIN as needed. ## ## Ending Your Shift and Disconnecting * When your shift ends, send your PIN and **end** via the ZOLEO device. * **Important:** Before handing off the device to another worker, open the ZOLEO app **Settings** and select **Disconnect From ZOLEO Device** to unlink your account. ## ## Submitting Device Details for Setup If you manage multiple devices, please provide a **CSV or Excel file** listing each device’s: * Phone Number * IMEI Number (on the back of the device or in the ZOLEO app) This helps us pre-configure the devices in Ok Alone. ================================================================================ ## Article 10: Get Started with OK Alone Section: Getting Started Article ID: 35834614575761 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35834614575761-Get-Started-with-OK-Alone Created: 2025-06-02T17:33:53Z Updated: 2025-12-04T12:31:35Z --- Welcome to OK Alone! This guide will help you quickly get started using the OK Alone platform, whether you are a **Lone Worker** or a **Monitor**. Follow the steps below and explore helpful articles to make the most of the system and ensure safety from day one. ## Get Started as Lone Worker [Read our guide](https://insights.peoplesafe.co.uk/story/ok-alone-onboarding-worker-pac/page/1) for new workers here: [![](https://okalone.zendesk.com/hc/article_attachments/41593894179729)](https://insights.peoplesafe.co.uk/story/ok-alone-onboarding-worker-pac/page/1) ## Get Started as a Supervisor / Admin / Monitor [Read our guide](https://insights.peoplesafe.co.uk/story/ok-alone-onboarding-doc-monitors/page/1) for monitors here: [![](https://okalone.zendesk.com/hc/article_attachments/41593903876369)](https://insights.peoplesafe.co.uk/story/ok-alone-onboarding-doc-monitors/page/1) Read our Monitor OnBoarding PDF: [https://peoplesafe.zendesk.com/guide-media/01K4WEB2HHXZAGRJ8RGB4V2RYX](https://okalone.zendesk.com/hc/article_attachments/38956846536593) * * * ## For Lone Workers: How to Start Using OK Alone 1. **Receive Your Access PIN** Once your organization adds you to OK Alone, you’ll get a unique PIN by email or text. 2. **Download the OK Alone App** Get the app on your device: * [OK Alone for iOS (Apple App Store)](https://apps.apple.com) * [OK Alone for Android (Google Play)](https://play.google.com) * Windows PC users can download the desktop app via the Microsoft Store. 3. **Log In and Start Your Shift** Open the app, enter your PIN, and tap **Start Shift** to begin. This activates location tracking and check-in reminders. 4. **Check In Regularly** Respond to check-in prompts within the app before the timer expires to confirm your safety. 5. **Use Emergency Features** If you need help, tap the **Help** button or use gestures like shaking your phone to send an alert to your monitor(s). 6. **End Your Shift** When your work is done, tap **End Shift** to stop tracking and alerts. ### Useful Links for Workers: * [How Lone Workers Use OK Alone](https://okalone.zendesk.com/hc/en-gb/articles/35352457288721) * [Getting Started on Android](https://okalone.zendesk.com/hc/en-gb/articles/35352448715793) * [Getting Started on your iPhone](https://okalone.zendesk.com/hc/en-gb/articles/35352402027793) * * * ## For Monitors: How to Begin Monitoring with OK Alone 1. **Log In to the Dashboard** Access the OK Alone Monitor Dashboard from any web browser: https://my.okalone.net Use your registered email and password to log in. 2. **Familiarize Yourself with the Dashboard** View live statuses, locations, and alerts of your assigned workers. Learn to acknowledge and resolve alerts promptly. 3. **Set Up Alert Preferences and Escalations** Customize alert notifications via SMS, phone, email, or WhatsApp to fit your team’s needs. Configure escalation loops to ensure no alert goes unanswered. 4. **Manage Worker Groups and Shifts** Organize workers by department or region to streamline monitoring and reporting. 5. **Use Reporting Features** Generate reports on shifts and alerts, and browse our range of user requested reports. ================================================================================ ## Article 11: Setting up a ZOLEO device with Ok Alone Section: Setting Up Devices Article ID: 35820781789201 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35820781789201-Setting-up-a-ZOLEO-device-with-Ok-Alone Created: 2025-06-02T11:29:47Z Updated: 2025-11-07T13:00:55Z --- This guide explains how to link your **ZOLEO satellite communicator** with **OK Alone** , so workers can send check-ins, SOS alerts, and location updates — even outside cell service. ### Before You Begin Before starting setup, make sure: 1. Your **ZOLEO device is activated** and registered to a ZOLEO account. How to Activate Your ZOLEO Device[](https://okalone.zendesk.com/hc/en-gb/articles/35229518340369) 2. You have your device’s **IMEI number** (found on the back of your ZOLEO or in the app). ### Authorise OK Alone on Your ZOLEO Account Next, you’ll link your ZOLEO account with OK Alone through ZOLEO’s data-sharing settings. 1. Go to [myzoleo.com](https://myzoleo.com)[](https://myzoleo.com) and sign in. 2. On the sidebar, select **My Data Sharing**. 3. Find your device in the list and click on it. 4. Choose **OK Alone ZOLEO** from the list of available services. 5. On the authorization screen, check all three data feeds: * **Location Share+** * **Check-In** * **SOS** 6. Tick the box agreeing to share your data with OK Alone. 7. Click **Confirm & Send Email**. ![](https://okalonedocs.com/wp-content/uploads/2023/10/image-3.png) You’ll receive an email confirmation from ZOLEO once the link is active. ### Final Authorization on MyZOLEO If your ZOLEO still shows **“Please Authorize”** , click **Authorize** and then **Approve** on the pop-up to finalize the connection. **[Insert screenshot of Please Authorize button]** All three feed icons (Location Share+, Check-In, SOS) should turn green once authorized. ![](https://okalonedocs.com/wp-content/uploads/2024/02/image-29.png) ## Link Your ZOLEO Device to a Worker in OK Alone 1. On your OK Alone dashboard, go to **Workers**. 2. Find the worker who will use the device and click **Edit**. 3. Select the **ZOLEO Device** tab. 4. Enter the 15-digit **IMEI number** and **ZOLEO number**. 5. Click **Update Your ZOLEO IMEI**. Once saved, the device will be linked to that worker’s profile. ![](https://okalone.zendesk.com/hc/article_attachments/40714045036561) ## Test the Connection To confirm setup is working: 1. Go outside where the ZOLEO has a clear view of the sky. 2. Press the **Check-In** button on your ZOLEO. * This should automatically start a session in OK Alone. 3. Check your OK Alone dashboard — the worker’s shift should appear as active and show a location Learn more here: [Testing Your ZOLEO Device with OK Alone](https://okalone.zendesk.com/hc/en-gb/articles/40713610030993) ![](https://okalone.zendesk.com/hc/article_attachments/40714039171857)[](https://support.zoleo.com/hc/en-us/articles/12576466349591-How-do-I-test-the-ZOLEO-SOS-feature-) ## Using OK Alone with ZOLEO for Remote Status Updates Read this article to learn more about updating your Status with a ZOLEO device. Follow this guide: [Setting up a ZOLEO Device with OK Alone](https://okalone.zendesk.com/hc/en-gb/articles/35820781789201-Setting-up-a-ZOLEO-device-with-Ok-Alone) ================================================================================ ## Article 12: Demo Videos for OK Alone Section: Getting Started Article ID: 35820224139921 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35820224139921-Demo-Videos-for-OK-Alone Created: 2025-06-02T11:15:25Z Updated: 2025-09-09T20:53:47Z --- Here are some useful videos showing how to use OK Alone. ## The OK Alone Demo Video Watch this video to see how Ok Alone works. See both the smartphone app and cloud-based dashboard in action side-by-side. We will show how to activate the app, start a shift, get help, setup a high-risk check-in and use man down. You will also see how our location monitoring works and learn about other features available in the app. * * * ## How Monitors use OK Alone Here is a video showing how workers can use the Ok Alone lone worker app to stay protected. Sonja will go through all the features including Monitors, Workers the Dashboard and the App. * * * ================================================================================ ## Article 13: Introduction to the Monitoring Centre Service Section: 24/7 Safety Monitoring Centre Article ID: 35353152207761 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35353152207761-Introduction-to-the-Monitoring-Centre-Service Created: 2025-05-16T23:20:18Z Updated: 2025-06-16T23:36:52Z --- The **Monitoring Centre Service** from Ok Alone is a professional, always-on safety solution that ensures lone workers are never without support. Whether it’s a medical emergency, an accident, or a missed check-in, this service provides peace of mind for both workers and employers. ## What Is the Monitoring Centre Service? This is a **24/7 professional safety response service** that routes worker alerts to a live monitoring center staffed by trained emergency agents. These agents follow your customized escalation procedures and act immediately when help is needed. * Immediate emergency help directly to your pinpoint location, across US & Canada. * Professionally trained agents who know how to react quickly and calmly in a crisis. * Customized help based on your unique escalation plans. ![](https://okalonedocs.com/wp-content/uploads/2024/08/SMC-Process-Shape-1-1024x405-1.png) With no requirement for your internal team to be on-call after hours, this service guarantees that **every alert is seen and responded to—instantly.** ## Who Benefits From This Service? This service is ideal for organizations that: * Have **staff working alone during nights, weekends, or holidays** * Operate in **remote or high-risk environments** * Do not have 24/7 internal monitoring capacity * Want to **outsource emergency escalation** for compliance and peace of mind. ## We are a TMA Five Diamond Monitoring Center ![](https://okalonedocs.com/wp-content/uploads/2024/08/Five-Diamond-Logo-1-2.png) Getting help fast relies on us contacting emergency services directly. Being a TMA Five Diamond Monitoring Center makes that possible. Five Diamond Points of Excellence. We have a commitment to: 1. The highest levels of customer service. 2. Having 100% of our operators certified to TMA standards. 3. Raising industry standards through participating in TMA activities. 4. Exceeding quality criteria and nationally recognized testing standards. 5. Reducing false dispatches through effective triage of emergency calls. ## Key Benefits of Ok Alone's 24/7 Emergency Response Service **24/7 Emergency Service Response** Whether your workers are facing medical emergencies, accidents, or unforeseen incidents, knowing that professional help is available around the clock can be a lifesaver. Ok Alone’s 24/7 emergency response service ensures peace of mind and delivers rapid assistance during critical situations, even outside regular business hours. **Fully Trained Professionals** Every alert is handled by highly trained professionals in a TMA Five Diamond Certified Monitoring Center. Their expertise in managing lone worker emergencies ensures accurate guidance and fast, effective responses. This not only enhances safety but also builds trust and confidence in the system among your workforce. **Quicker Help Than Calling 911** In urgent situations, seconds count. The Ok Alone system can respond to SOS alerts and missed check-ins faster than a traditional 911 call. Because monitors already have the worker’s location and emergency plan, there’s no time lost gathering critical information. This can significantly reduce harm and prevent escalation during emergencies. **Guaranteed Response** Every SOS alert receives an immediate response from the Monitoring Centre. There’s no risk of missed calls or delayed follow-up, and no need for your managers to be constantly available. The system ensures a consistent, professional response 24/7. **No Reliance on Your Internal Team** Your staff no longer need to be on high-alert after hours or constantly monitor alert channels. Ok Alone’s professional monitoring team takes over emergency handling responsibilities, reducing internal stress and freeing up resources for other business priorities. ================================================================================ ## Article 14: Man Down Settings Report Section: Reporting & Logs Article ID: 35353134317201 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35353134317201-Man-Down-Settings-Report Created: 2025-05-16T23:18:03Z Updated: 2025-06-17T00:50:22Z --- ## Accessing the Report 1. Sign in to the Ok Alone dashboard. 2. In the left-hand menu, click **Reports** under **Reports & Logs**. ![](https://okalonedocs.com/wp-content/uploads/2023/06/image-2.png) 3. On the **Reports** home page, locate the **Worker Reports** column. 4. Click **Man Down Settings**. ![](https://okalonedocs.com/wp-content/uploads/2023/06/image-3.png) ## Report Overview When you open **Man Down Settings** , you’ll see each worker’s current and previous Man Down configuration presented as follows: * **Worker** Displays the name of the employee. * **Man Down** * If enabled, shows a badge with their current inactivity timeout (for example, “3 min”). ![](https://okalonedocs.com/wp-content/uploads/2023/06/image-4.png) * If disabled, the column remains blank. * **Last Change** Indicates the previous timeout value and the date it was applied (for example, “5 min ➔ 3 min on 12 June”). ![](https://okalonedocs.com/wp-content/uploads/2023/06/image-5.png) * **Days Change** Details the most recent adjustment, showing the original value and the new value (for example, “15 min → 3 min”). ![](https://okalonedocs.com/wp-content/uploads/2023/06/image-6.png) * **Turning Off Man Down** If a worker deactivates Man Down, you’ll see “On → Off” in **Days Change** (and in **Last Change** until the next change). ![](https://okalonedocs.com/wp-content/uploads/2023/06/image-7.png) ## Related Articles * **Activating Man Down on Android** * **Activating Man Down on iPhone** ================================================================================ ## Article 15: How to Schedule Automatic Delivery of Reports Section: Reporting & Logs Article ID: 35353118483089 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35353118483089-How-to-Schedule-Automatic-Delivery-of-Reports Created: 2025-05-16T23:17:17Z Updated: 2025-06-17T01:17:05Z --- If you need to receive Ok Alone reports regularly without manually exporting them each time, you can set up scheduled report delivery. This feature allows you to automatically send exported spreadsheets to one or multiple monitors on a daily, weekly, monthly, or yearly basis. ## Where to Find Scheduled Reports * Log in to your Ok Alone Dashboard. * Navigate to the **Reports & Logs** tab from the sidebar menu. * Here, you’ll see all reports and scheduled report settings. ![](https://okalonedocs.com/wp-content/uploads/2023/03/sidebar.png) ## How to Set Up a Scheduled Report 1. Click the **Add a Scheduled Report** button at the top of the Reports & Logs page. ![](https://okalonedocs.com/wp-content/uploads/2022/11/add_button.png) 2. In the scheduling form, configure: * **Report Type:** Choose the type of report (e.g., No Location, Has Started a Shift, etc.). * **Frequency:** Select how often the report should be sent: * **Daily:** Sends the previous day’s report every day at 6 AM. * **Weekly:** Sends the previous week’s report every Monday at 6 AM. * **Monthly:** Sends the previous month’s report on the 1st of each month at 6 AM. * **Yearly:** Sends the previous year’s report at the start of the year at 6 AM. * **Recipients:** Select which monitors will receive the report. * **Filters:** Optionally filter which workers are included by Monitor and/or Group, similar to filtering on the Reports page. ![](https://okalonedocs.com/wp-content/uploads/2022/11/add_report-1024x431.png) 3. Once you’ve chosen all options, click **Add Scheduled Report Now** to save your scheduled report. The scheduled report will now appear in the list on the Reports & Logs page. ## How to Edit or Delete a Scheduled Report 1. On the Reports & Logs page, locate the scheduled report you want to change. 2. Click the **Edit** button next to the report. ![](https://okalonedocs.com/wp-content/uploads/2023/03/edit-1024x103.png) 3. An edit window will open where you can modify any setting: * Report type * Delivery frequency * Recipient monitors * Filters applied ![](https://okalonedocs.com/wp-content/uploads/2023/03/edit_modal.png) 4. To delete the report, use the **Delete** option in the edit window. 5. After making changes, click **Update Report** to save. ## Activating Scheduled Reports Feature Scheduled Reports is a feature that can be enabled or disabled in the system settings: 1. From the main menu, go to **Settings** > **Features**. 2. Find the **Worker Reports** section. 3. Toggle **Reports and Reports Scheduling** ON. 4. Click **Save** to apply. ![](https://okalonedocs.com/wp-content/uploads/2023/03/reports_features.png) Once enabled, the **Reports Scheduling** option will be available under the Reports & Logs tab. ## Summary Scheduled Delivery of Reports helps you: * Automate regular report distribution to designated monitors. * Customize reports by type, frequency, and recipient. * Save time and stay up to date with worker activity and safety data. ================================================================================ ## Article 16: Introducing the Lone Worker Safety Awards Section: Safety Awards Article ID: 35353087182737 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35353087182737-Introducing-the-Lone-Worker-Safety-Awards Created: 2025-05-16T23:12:15Z Updated: 2025-06-02T11:05:22Z --- ## 1\. Overview OK Alone’s Lone Worker Safety Awards make staying safe interactive and rewarding. At month’s end, each worker’s activity in the Ok Alone system is reviewed, badges are assigned, and a Safety Score out of 100 is calculated. Workers then see how they stack up against colleagues, other teams, and the global community. ## ![Lone worker safety awards](https://okalonedocs.com/wp-content/uploads/2020/06/lone-worker-safety-awards-feature.jpg) ## 2\. Earning Badges Badges recognize specific safe practices and milestones. Examples include: * **Feature Usage** * GPS activation * Man Down or High-Risk checks * Contacting a supervisor * **Milestones** * Completing 10 safe shifts * Achieving five safe weeks Each badge highlights a worker’s commitment to safety and encourages continued best practices. ![](https://okalonedocs.com/wp-content/uploads/2020/06/lone-worker-safety-awards-badges.jpg) ## ## 3\. Calculating the Safety Score Each month, a score up to 100 is awarded based on key safety metrics: * **Check-In Compliance** Were all scheduled check-ins completed on time? * **Location Monitoring** Is the worker’s location updating at the required frequency? * **Shift Management** Did the worker start and end shifts as scheduled? * **Reminder Responses** Were any reminders missed or ignored? Scores above 75 are considered “very good,” and achieving 100/100 is possible with flawless usage. ## ## 4\. Rankings and Feedback After scores are calculated, workers are ranked: * **Individually** * **By Team** * **By Company** * **Against the Global Community** Companies can view their internal rankings in the dashboard to identify top performers and those needing support. Providing regular feedback and celebrating high scorers fosters ownership and a positive safety culture. ![Lone worker safety award rankings](https://okalonedocs.com/wp-content/uploads/2020/06/lone-worker-safety-awards-ranking.jpg) ## ## 5\. Motivating Your Team To make the most of Safety Awards: * **Highlight Top Performers** Share monthly leaderboards in team meetings or newsletters. * **Celebrate Milestones** Recognize badge achievements with certificates or shout-outs. * **Encourage Healthy Competition** Set team-based challenges to boost engagement. * **Offer Incentives** Consider small rewards (e.g., gift cards, extra break time) for high scores. Creating a sense of camaraderie around safety drives engagement and reinforces the importance of looking out for one another. ================================================================================ ## Article 17: How to Set up Alerts in a Microsoft Teams Channel Section: Integrations Article ID: 35353012415377 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35353012415377-How-to-Set-up-Alerts-in-a-Microsoft-Teams-Channel Created: 2025-05-16T23:08:01Z Updated: 2025-07-30T22:47:31Z --- ## Prerequisites * You must be the owner or have connector-management rights for the chosen Teams channel. * A Teams team and channel dedicated to Ok Alone alerts (only include staff who need access). ### ## Create and Retrieve the Channel Webhook URL 1. In Microsoft Teams, navigate to your target **Team** and **Channel**. ### ![](https://okalonedocs.com/wp-content/uploads/2025/02/image.png) 2. Click the **•••** (More options) next to the channel name and select **Manage channel**. ![](https://okalonedocs.com/wp-content/uploads/2024/09/image-6.png) 3. Switch to the **Settings** tab, then click **Connectors** and choose **Configure** next to **Incoming Webhook**. ![](https://okalonedocs.com/wp-content/uploads/2024/09/image-7-1024x716.png) ![](https://okalonedocs.com/wp-content/uploads/2024/09/image-8.png) 4. Enter **Ok Alone Alerts** as the webhook name. 5. (Optional) Upload the Ok Alone logo to help alerts stand out. ![](https://okalonedocs.com/wp-content/uploads/2024/09/ok-alone-logo-square.png) 6. Click **Create**. ![](https://okalonedocs.com/wp-content/uploads/2024/09/create.png) 7. Copy the generated **Webhook URL** by clicking **Copy**. ![](https://okalonedocs.com/wp-content/uploads/2024/09/image-10.png) ### ## Configure Channel Notification Preferences Ensure all team members can see alerts: 1. In the Teams channel, click **•••** and select **Channel notifications**. ![](https://okalonedocs.com/wp-content/uploads/2025/02/image-1.png) 2. Set **All new posts** to **Banner and feed**. ![](https://okalonedocs.com/wp-content/uploads/2025/02/image-2-1024x531.png) 3. Confirm and save. ### ## Enable Teams Notifications in Ok Alone 1. Log in to the Ok Alone dashboard. 2. Go to **Settings > Extra Features**. ![](https://okalonedocs.com/wp-content/uploads/2024/09/image-11.png) 3. Toggle **Teams Notifications** on and click **Save**. ![](https://okalonedocs.com/wp-content/uploads/2024/09/image-12-1024x157.png) ### ## Assign Webhook to a Monitor 1. In the dashboard, navigate to **Monitors** and select the monitor who should receive alerts. 2. In the monitor’s settings, paste the **Webhook URL** into the **Teams Notifications** field. ![](https://okalonedocs.com/wp-content/uploads/2024/09/image-5-1024x270.png) 3. Confirm the monitor is assigned to the correct Teams channel and click **Save ** ## Verify Alert Delivery Trigger a test alert (e.g., simulate a missed check-in) and confirm the notification appears in your Teams channel: ![](https://okalonedocs.com/wp-content/uploads/2024/11/image-1024x523.png) If you encounter any issues or need assistance, please contact customer.support@ok-alone.com ================================================================================ ## Article 18: Sending Mass Notifications to Workers and Monitors Section: Safety Features & Configuration Article ID: 35353050292113 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35353050292113-Sending-Mass-Notifications-to-Workers-and-Monitors Created: 2025-05-16T23:07:42Z Updated: 2025-06-17T21:18:07Z --- ### 1\. Enable the Mass Notification Feature 1. Log in to your Ok Alone dashboard. 2. Go to **Settings** > **Extra Features**. 3. Under the **Comms Plan** header, check **Mass Notifications**. 4. Click **Save**. ![](https://okalonedocs.com/wp-content/uploads/2024/08/image-7.png) ### ![](https://okalonedocs.com/wp-content/uploads/2024/08/image-6.png) ### 2\. Access the Mass Notifications Page 1. In the left sidebar, click **Management**. 2. Select **Mass Notifications**. 3. You’ll see a message field (up to 150 characters) and your send options. **![](https://okalonedocs.com/wp-content/uploads/2022/12/textarea.png)** ### ### 3\. Configure Your Message 1. **Enter your message** * Type up to 150 characters in the text area. 2. **Choose a Group** (optional) * Select a worker or monitor group to limit recipients. * Leave blank to message everyone. ![](https://okalonedocs.com/wp-content/uploads/2022/12/groups.png) 3. **Select Message Type** * **SMS** or **Email**. ![](https://okalonedocs.com/wp-content/uploads/2022/12/message_type.png) 4. **Select Recipient Role** * **Workers** or **Monitors**. ![](https://okalonedocs.com/wp-content/uploads/2022/12/send_to.png) 5. **Filter by Shift Status** (workers only) * **All Workers** or **Only On Shift**. ![](https://okalonedocs.com/wp-content/uploads/2022/12/shift_status.png) ### ### 4\. Send Your Notification 1. Review your message and options. 2. Click **Send the Message**. ![](https://okalonedocs.com/wp-content/uploads/2022/12/send_message.png) After sending, you’ll see a confirmation alert showing: * Message type (SMS or Email) * Recipient role (Workers or Monitors) * Group and shift status filters ### ![](https://okalonedocs.com/wp-content/uploads/2022/12/alert.png) ### 5\. Sending Additional Messages * Click **Send Another Message** in the confirmation alert to return to the send form. * Enter a new message and adjust options as needed. ![](https://okalonedocs.com/wp-content/uploads/2022/12/send_another.png) ================================================================================ ## Article 19: Setting Up Out of Hours Alerts – Evenings & Weekends Section: Alerts & Escalations Article ID: 35353010749841 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35353010749841-Setting-Up-Out-of-Hours-Alerts-Evenings-Weekends Created: 2025-05-16T23:07:04Z Updated: 2025-06-18T16:37:20Z --- **What You’ll Learn** * What Out of Hours Alerts are * How to configure your business hours * How to add and manage Out of Hours Monitors * How alerts are routed outside business hours ## ## 1\. Overview Out of Hours Alerts ensure that any lone-worker alert occurring outside your normal business hours is immediately sent to a dedicated set of monitors. This helps you maintain 24/7 coverage without disturbing your regular on-duty team. ## ## 2\. Prerequisites * **Communication Plan** : You must have the Comms Plan feature enabled. * **Admin Rights** : You need permission to edit Settings and Monitor assignments. ## 3\. Define Your Business Hours 1. Log in to the Ok Alone dashboard. 2. Go to **Settings** > **Business Hours**. 3. Set your company’s **Start** and **End** times for each weekday. 4. Click **Save**. ![](https://okalone.zendesk.com/hc/article_attachments/35531729479441) ## ## 4\. Add Out of Hours Monitors 1. Navigate to **Settings** > **Out of Hours Alerts**. 2. Click **Add Monitor**. 3. From the dropdown, select one or more staff members who should be alerted outside business hours. 4. Click **Save** to confirm your selection. ![](https://okalone.zendesk.com/hc/article_attachments/35531690185745) ## ## 5\. How Alerts Are Routed * **During Business Hours** : Alerts follow your normal Monitor assignments. * **Outside Business Hours** : Any alert triggered will be sent to your designated Out of Hours Monitors via the same channels (SMS, phone call, email, or Teams/WhatsApp if configured). * **Combined Coverage** : If you need overlap (e.g., early-morning handover), adjust your business hours accordingly to ensure seamless alerting. ## ## 6\. Testing Your Configuration 1. After saving your settings, trigger a test alert outside of your defined business hours. 2. Verify that only the Out of Hours Monitors receive the notification. 3. Make any necessary adjustments to your business hours or monitor list. ================================================================================ ## Article 20: Configuring Flexible Grace Periods (Alert Delays) Section: Alerts & Escalations Article ID: 35352897215377 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35352897215377-Configuring-Flexible-Grace-Periods-Alert-Delays Created: 2025-05-16T23:01:05Z Updated: 2025-06-18T17:21:39Z --- What you’ll learn * What Flexible Alert Delays are * How to enable the feature * How to set default and emergency delays * How the new timers improve worker safety ## ## 1\. Overview Flexible Alert Delays let you define shorter “grace periods” for **Man Down** events and **High Risk** check-ins. By customizing these timers, you ensure urgent alerts reach your monitors faster, reducing the time a worker waits for help. ## ## 2\. Enable the Flexible Alert Delays Feature 1. Log in to the Ok Alone dashboard. 2. In the sidebar, go to **Settings** > **Extra Features**. ![](https://okalonedocs.com/wp-content/uploads/2023/08/image-3-300x178.png) 3. Under **Dashboard Features** , check **Flexible Grace Period / Alert Delay**. ![](https://okalonedocs.com/wp-content/uploads/2023/08/image-4.png) 4. Click **Update your Feature Settings**. ## ## 3\. Configure Your Alert Delays 1. Navigate to **Settings** > **Company Settings**. 2. Scroll to the **Flexible Alert Delay / Grace Period** section. 3. Set your preferred timers: * **Default Alert Delay** (applies to regular missed check-ins) * **Man Down Grace Period** (shorter delay for Man Down calls) * **High Risk Grace Period** (shorter delay for worker-set High Risk check-ins) 4. Click **Update** to save your changes. ![](https://okalonedocs.com/wp-content/uploads/2023/08/image-6.png) ## ## 4\. How It Works * **Regular Missed Check-Ins** Use your **Default Alert Delay** to balance timely reminders with tolerance for brief delays. * **Man Down Events** The **Man Down Grace Period** overrides the default delay, ensuring calls for potential emergencies go out immediately. * **High Risk Check-Ins** The **High Risk Grace Period** accelerates alerts when a worker signals elevated danger. These customized timers help monitors react more quickly to serious incidents, improving overall response times. ## ## 5\. Testing and Best Practices * **Test Your Settings** Simulate each alert type outside normal workflows to confirm timers behave as expected. * **Review Monthly** Adjust your delays based on incident response metrics and worker feedback. * **Communicate Changes** Notify your team whenever you update grace periods so everyone understands new expectations. ================================================================================ ## Article 21: How to Sign In with Microsoft SSO (Single Sign-On) Section: Administrators Article ID: 35352840245009 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35352840245009-How-to-Sign-In-with-Microsoft-SSO-Single-Sign-On Created: 2025-05-16T22:54:06Z Updated: 2025-07-30T22:54:50Z --- This guide explains how to quickly and securely sign into your Ok Alone account using Microsoft Single Sign-On (SSO). ## Signing in with Microsoft SSO Follow these simple steps: 1. **Navigate to the Ok Alone login page** : * Visit [my.okalone.net](https://my.okalone.net). 2. **Select Microsoft Sign-In** : * Click the **"Sign in with Microsoft"** button available on the login page. ![](https://okalonedocs.com/wp-content/uploads/2025/01/image-1.png) 3. **Authenticate your account** : * You'll be redirected to Microsoft's login screen. * Enter your Microsoft credentials (your work or organization email and password). ![](https://okalonedocs.com/wp-content/uploads/2025/01/image-2.png) 4. **Confirm Permissions** : * If prompted, allow Ok Alone to access your basic profile information. 5. **Complete Sign-In** : * After successful authentication, you'll automatically be redirected back to the Ok Alone dashboard. ## Troubleshooting Tips * **If you forget your Microsoft password** , follow the Microsoft prompts to reset it directly through their login page. * **Encountering issues?** Ensure your Microsoft account has permissions to use SSO. Contact your IT administrator if you experience any access problems. ![](https://okalonedocs.com/wp-content/uploads/2025/01/image-3.png) ## Benefits of Using Microsoft SSO * **Increased Security:** Enhanced login security using your Microsoft credentials. * **Convenience:** One less password to remember, reducing the chance of password fatigue or loss. * **Faster Access:** Quick, streamlined access to Ok Alone without multiple login steps. For further assistance, contact your organization's Ok Alone administrator or reach out directly to Ok Alone support at customer.support@ok-alone.com ================================================================================ ## Article 22: How to Set Up Your Account to Use the Monitoring Center Service Section: 24/7 Safety Monitoring Centre Article ID: 35353114924561 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35353114924561-How-to-Set-Up-Your-Account-to-Use-the-Monitoring-Center-Service Created: 2025-05-16T23:19:57Z Updated: 2025-07-30T22:37:40Z --- This article guides you through the process of enabling and configuring your Ok Alone account to use the Monitoring Center Service, ensuring alerts are properly routed to the professional monitoring center for quick emergency response. ## What is the Monitoring Center Service? The Monitoring Center Service is an optional add-on that connects your Ok Alone account to a professional 24/7 monitoring center. This service receives alerts directly from your workers, verifies emergencies, and escalates to emergency responders if needed. ## Activate the Monitoring Center Service * Contact your Ok Alone representative or email **sales@ok-alone.com** to add the Monitoring Center Service to your account. * Once activated, you will have new settings available in your Ok Alone dashboard. ## Set Up Your Ok Alone Account for Monitoring After activation, you need to configure several key settings to ensure alerts are sent correctly to the Monitoring Center. ### Configure Your Monitoring Region 1. Navigate to **Settings > Company Settings** in the Ok Alone dashboard. 2. Select the appropriate monitoring center region from the drop-down menu. _This ensures your alerts are routed to the correct monitoring center based on your location._ ![](https://okalonedocs.com/wp-content/uploads/2024/08/image.png) ### Add and Configure Workers for Monitoring To register workers for Monitoring Center Service, the following information must be entered for each worker: * Full real name * Valid phone number (US or Canadian number) * Valid email address * Two assigned monitors (emergency contacts), each with: * Full real name * Valid US or Canadian phone number * Valid email address **Note:** Workers cannot start a shift unless all required information is complete. ### Assign Monitors for Each Worker Each worker must have two valid monitors assigned. These contacts will be notified by the Monitoring Center in case of an emergency. Make sure each monitor profile includes: * Full real name * Valid US/Canadian phone number * Valid email address ### Validate Workers for Monitoring You can check if workers are valid for Monitoring Center Service in two places: * **Dashboard Home:** Valid workers show an **Active** tag next to their name.![](https://okalonedocs.com/wp-content/uploads/2024/08/image-2.png) * **Enhanced Monitoring > Monitoring Center Validation:** This page lists all workers and flags any validation issues. ![](https://okalonedocs.com/wp-content/uploads/2024/08/image-3.png) ## Ensure Location Settings Are Correct The Monitoring Center requires up-to-date location information for emergency response. * By default, the Ok Alone app sends location updates regularly during shifts. * Make sure your workers have location services enabled on their devices with appropriate permissions. ## View Alerts Sent to the Monitoring Center * All alerts routed to the Monitoring Center can be viewed on the **Reports & Logs > Alerts** page in your dashboard. * This report shows details about who the alert was sent to and any actions taken by the Monitoring Center. ![](https://okalonedocs.com/wp-content/uploads/2024/08/image-4.png) ## Additional Resources * To learn more about managing workers and monitors, see the Ok Alone User Guides. * For support, contact **[customer.support@ok-alone.com](mailto:customer.support@okalone.net)** or use the help chat on your dashboard. * * * **By following these steps, your Ok Alone account will be fully configured to use the Monitoring Center Service, helping ensure your lone workers receive rapid and professional assistance in emergencies.** ================================================================================ ## Article 23: App Location Settings Report Section: Reporting & Logs Article ID: 35353066501521 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35353066501521-App-Location-Settings-Report Created: 2025-05-16T23:17:36Z Updated: 2025-11-11T15:24:45Z --- **Overview** The App Location Settings Report shows each worker’s device type and whether their location permissions are configured correctly. Use this report to quickly identify who may need assistance updating their app settings for accurate GPS tracking, Worker FAQs. ### **1\. How to Access the Report** 1. In the dashboard, click **Reports** under **Reports & Logs**. ![](https://okalonedocs.com/wp-content/uploads/2023/04/image.png) 2. On the Reports home page, locate **Worker Reports**. 3. Select **Location Settings**. ![](https://okalonedocs.com/wp-content/uploads/2023/04/worker_reports-1.png) ### **2\. Understanding Report Columns** * **Worker** : Name or identifier of the employee. * **Device Type** : Android, iPhone, Web App, or Feature Phone. * **Status** : Indicates whether the worker’s settings are correct (see definitions below). ### **3\. Status Definitions** * **Yes** : All required settings are enabled. ![](https://okalonedocs.com/wp-content/uploads/2023/04/android_yes.png) * **No** : Two or more settings are turned off. ![](https://okalonedocs.com/wp-content/uploads/2023/04/iphone_no.png) * **Partial** : One setting is only partially enabled (e.g., “While Using App”). ![](https://okalonedocs.com/wp-content/uploads/2023/04/iphone_partial.png) * **Unknown** : Worker is on a feature phone without location capability or using an outdated app version. ![](https://okalonedocs.com/wp-content/uploads/2023/04/iphone_unknown.png) ### **4\. Key Settings Explained** * **Location Permission** : Controls whether the app can gather your location **Always** , **Only While App is Open** , or **Never**. * **In-App Location** : Toggles location services within the Ok Alone app on or off. ![](https://okalonedocs.com/wp-content/uploads/2023/04/iphone_no_2.png) * **Background Permission** : Allows the app to run in the background. ![](https://okalonedocs.com/wp-content/uploads/2023/04/android_no_location.png) * **GPS Setting** : Sets location accuracy to **High** , **Normal** , **Non-GPS** , or **Off**. ![](https://okalonedocs.com/wp-content/uploads/2023/04/android_no_gps.png) ### **5\. Next Steps for Workers ** If your status is **No** , **Partial** , or **Unknown** , please follow these guides to update your device settings: * **iPhone** : () * **Android (11+)** : () * **Android GPS** : () * **iPhone GPS** : () Encourage your team to keep their settings up to date—accurate location data is essential for their safety. If further assistance is needed, contact **customer.support@ok-alone.com** ================================================================================ ## Article 24: Benefits of Safety Awards for Your Business Section: Safety Awards Article ID: 35353103760657 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35353103760657-Benefits-of-Safety-Awards-for-Your-Business Created: 2025-05-16T23:12:44Z Updated: 2025-06-02T11:05:46Z --- ## 1\. Why Culture and Recognition Matter A landmark 11-year study of 32 firms compared those with “performance-enhancing” cultures against those without. The results were striking: * **Revenue Growth** * Firms with strong cultures grew **682%** * Firms without strong cultures grew **166%** * **Employment Growth** * 282% vs. 36% * **Stock Price Growth** * 901% vs. 74% * **Net Income Growth** * 756% vs. 1% Recognizing and celebrating positive safety behaviors aligns your entire workforce around shared values, creating a ripple effect of continuous improvement¹. ## ## 2\. Key Benefits of Safety Awards Implementing Safety Awards delivers measurable advantages across several dimensions: * **Stronger Safety Culture** Recognized workers model safe behaviors, encouraging peers to follow suit and fostering collective ownership of safety. * **Higher Employee Engagement** Engaged employees—those whose contributions are acknowledged—show up more committed and productive, boosting overall performance². * **Reduced Incidents and Costs** A proactive safety culture lowers accident rates, cutting direct costs (medical, legal) and indirect costs (downtime, reputational damage). * **Improved Retention and Recruitment** Companies known for valuing and celebrating employees attract top talent and keep them longer, reducing turnover expenses. * **Enhanced Brand and Stakeholder Confidence** Demonstrating your commitment to safety strengthens relationships with customers, investors, and regulators. ## ## 3\. How to Maximize Impact To harness these benefits, follow best practices when rolling out Safety Awards: * **Set Clear Criteria** Define measurable metrics (e.g., incident-free hours, on-time check-ins) so every worker knows what excellence looks like. **[Insert screenshot of Safety Awards criteria setup page]** * **Communicate Transparently** Share monthly scorecards and highlight top performers in team meetings and bulletin boards. * **Celebrate Publicly** Issue digital certificates or feature winners on your intranet to amplify recognition. * **Tie Awards to Development** Offer additional training or leadership opportunities to awardees, reinforcing safety as a path to career growth. * **Gather Feedback** Solicit workers’ ideas on improving the Awards program, keeping it relevant and motivating. ## ## 4\. Related Resources For more on building a strong safety culture: * [**Does Corporate Culture Drive Financial Performance?**](https://www.forbes.com/sites/johnkotter/2011/02/10/does-corporate-culture-drive-financial-performance/#13922d1e7e9e) (Forbes) * [**8 Employee Engagement Statistics You Need to Know**](https://blog.smarp.com/employee-engagement-8-statistics-you-need-to-know#:~:text=According%20to%20Gallup%E2%80%99s%20meta%2Danalysis,17%20percent%20higher%20on%20productivity.) (Smarp blog) ================================================================================ ## Article 25: WhatsApp Notifications Section: Integrations Article ID: 35353035284241 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35353035284241-WhatsApp-Notifications Created: 2025-05-16T23:08:22Z Updated: 2025-06-17T17:16:56Z --- With WhatsApp integrated into Ok Alone, you and your monitors can receive alerts and reminders via WhatsApp—anywhere in the world with Wi-Fi, even when mobile coverage is unavailable. ## ## WhatsApp Notifications for Workers Workers can now: * Receive **Check-In Reminder** notifications via WhatsApp * Update shift status (Start, Check-In, End) directly in WhatsApp ![Workers can get a status notification using WhatsApp](https://www.okaloneworker.com/wp-content/uploads/2020/01/worker-whats-app-notification-min.jpg) **How to set up WhatsApp for a worker:** 1. Log in to the Ok Alone dashboard. 2. Navigate to **Workers** , then select the worker you want to edit. 3. Scroll to the **Use WhatsApp** section. 4. Choose either **Use WhatsApp + SMS** or **Use WhatsApp Only**. 5. Click **Save**. ## ![Lone worker notifications for workers with WhatsApp](https://www.okaloneworker.com/wp-content/uploads/2020/01/lone-worker-whatsapp-min.png) ## WhatsApp Alerts for Monitors Monitors can receive all lone-worker alerts—such as missed check-ins and Man Down events—via WhatsApp just as they do via SMS. **![Monitors can get lone worker alerts in WhatsApp](https://www.okaloneworker.com/wp-content/uploads/2020/01/lone-worker-whats-app-banner-min.jpg)** **How to set up WhatsApp for a monitor:** 1. Log in to the Ok Alone dashboard. 2. Go to **Monitors** , then select the monitor you want to edit. 3. Scroll down to the **Contact** section (below **Phone Number**). 4. Check the **WhatsApp** box. 5. Click **Save**. ![Monitors can get lone worker alerts using WhatsApp](https://www.okaloneworker.com/wp-content/uploads/2020/01/lone-worker-monitor-whatsapp-min.png) ## Benefits of WhatsApp Integration * **Global Reach** – Works over Wi-Fi where cellular is unavailable. * **Familiar Interface** – Leverage a platform your teams already use. * **Quick Responses** – Reply in WhatsApp to confirm check-ins or status. ================================================================================ ## Article 26: Setting Up Worker Reminders Section: Safety Features & Configuration Article ID: 35353033606289 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35353033606289-Setting-Up-Worker-Reminders Created: 2025-05-16T23:07:21Z Updated: 2025-06-17T21:40:03Z --- What you’ll learn * How to configure missed check-in reminders for SMS, phone call, and email * Where to manage reminder features in your Comms Plan ## 1\. Prerequisites * You must have **Comms Plan** features enabled for **Check-In Reminders**. * You need **Edit** rights for worker profiles. To confirm or enable the feature: 1. Go to **Settings** > **Extra Features** (or **Feature Management**). 2. Under the **Comms Plan** , ensure **Check-In Reminders** is turned on. 3. Click **Save**. ## ![](https://okalone.zendesk.com/hc/article_attachments/35531672125457) ## 2\. Accessing a Worker’s Reminder Settings 1. In the dashboard sidebar, click **Workers**. 2. Find the worker you want to configure and click **Edit**. 3. Select the **Check In Setup** tab. ![](https://okalone.zendesk.com/hc/article_attachments/35531649537937) ## ## 3\. Setting Up SMS Reminders 1. Under **SMS Reminder (every mins)** , open the drop-down and choose the interval (e.g., 5 mins, 10 mins). 2. Under **SMS Reminder Count** , select how many times the SMS should be sent after a missed check-in. 3. Click **Update the Worker** to save. ![](https://okalonedocs.com/wp-content/uploads/2022/12/sms_reminder-1.png) ## 4\. Setting Up Phone Call Reminders 1. Under **Call Reminder (every mins)** , choose the interval between calls. 2. Under **Call Reminder Count** , select how many reminder calls to make. 3. Click **Update the Worker** to save. ![](https://okalonedocs.com/wp-content/uploads/2022/12/call_reminder-1.png) ## ## 5\. Setting Up an Email Reminder 1. Under **Email Reminder** , select the number of minutes after a missed check-in to send the email. * Note: Email reminders are sent **only once** per missed check-in. 2. Click **Update the Worker** to save. ![](https://okalonedocs.com/wp-content/uploads/2021/10/image.png) ## ## 6\. Confirmation and Testing * After saving, the worker’s profile will display the chosen intervals and counts. * To test, simulate a missed check-in and verify you receive the configured SMS, calls, or email. ================================================================================ ## Article 27: Day in a Life of an Ok Alone Monitor Section: Getting Started Article ID: 35352813434641 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35352813434641-Day-in-a-Life-of-an-Ok-Alone-Monitor Created: 2025-05-16T22:50:02Z Updated: 2025-06-03T20:14:53Z --- ================================================================================ ## Article 28: Action Notices: Keeping Monitors Informed Without Overload Section: Safety Features & Configuration Article ID: 35909033970577 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35909033970577-Action-Notices-Keeping-Monitors-Informed-Without-Overload Created: 2025-06-04T18:02:33Z Updated: 2025-07-30T22:48:57Z --- Action Notices are non-urgent notifications sent to designated Monitors when Workers perform certain routine actions. Unlike Alerts, which indicate emergencies, Action Notices provide updates on status changes—such as starting or ending a shift—so Monitors stay informed without being overwhelmed. Use Action Notices sparingly to improve situational awareness and support proactive decision-making. ## ## Why Use Action Notices? * **Enhance Situational Awareness** Monitors receive timely updates on Workers’ routine activities (for example, when a Worker starts or ends a shift). * **Support Proactive Monitoring** By knowing when Workers change status, Monitors can adjust schedules, plan follow-ups, and allocate resources more efficiently. * **Avoid Overload** Because Action Notices are informational rather than urgent, they help Monitors focus on Alerts (emergencies) without missing important non-critical updates. ## ![](https://okalonedocs.com/wp-content/uploads/2023/08/image-2.png) ## How Action Notices Differ from Alerts * **Alerts** * Triggered by potential emergencies (Missed Check-Ins, Help Requests, Man Down detections). * Require immediate Monitor intervention. * Sent via SMS, email, phone call, or other emergency channels. * **Action Notices** * Triggered when a Worker performs a routine action (Start/End Shift, High Risk check-in, Man Down status change). * Do **not** require immediate action. * Delivered via email (or SMS if you have the Communication Plan). > Use Action Notices sparingly. Too many notices can distract Monitors from genuine Alerts. ## ## Available Action Notices You can notify Monitors when Workers perform any of the following actions: * **Started a Shift** * **Ended a Shift** * **Set a High Risk Check-In** * **Changed Man Down Status** ## ## How Action Notices Are Sent * **Email** (available to all accounts) * **SMS** (optional; requires the Communication Plan) Monitors receive an email or SMS that includes the Worker’s name, the action performed, and the timestamp. ## ## Setting Up Action Notices Before Monitors can receive Action Notices, you must enable the feature and choose which notices to send. ### 1\. Enable Action Notices in Feature Management 1. Log in to the Ok Alone dashboard at `https://my.okalone.net`. 2. In the sidebar, click **Settings**. 3. Select **Extra Features**. 4. Under **Dashboard Features** , check **Action Notices**. 5. Click **Update Your Feature Settings** to save. ![](https://okalonedocs.com/wp-content/uploads/2023/08/image.png) ### 2\. Configure Company-Level Action Notice Settings 1. In the sidebar, click **Settings** → **Company Settings**. 2. On the right side of the screen, locate the **Use Action Notices** option. 3. Select **Yes** to enable Action Notices. 4. Check the box next to each notice you want to send to Monitors: * Started a Shift * Ended a Shift * Set a High Risk * Changed Man Down 5. For each notice, choose the contact method (Email and/or SMS). 6. Click **Save** (or **Update Company Settings**). ![](https://okalonedocs.com/wp-content/uploads/2023/08/image-1.png) > **Note:** We recommend enabling only the most relevant notices. Too many notifications can overwhelm Monitors and reduce the effectiveness of both Action Notices and Alerts. ## ## Best Practices * **Select Only Essential Notices** Limit Action Notices to critical status changes (for example, Start/End Shift) to maintain clarity. * **Clarify Expectations with Monitors** Explain which notices they will receive and how often. This prevents confusion if they receive an email or SMS for routine updates. * **Review Periodically** As your team’s workflow evolves, revisit which notices are active. Disable any that no longer add value. * **Combine with Alerts** Ensure Monitors understand the difference between an Action Notice and an Alert. Action Notices are informational; Alerts demand immediate response. ## ## Troubleshooting * **No “Action Notices” Option in Extra Features** * Confirm you’re logged in as an Admin or have the “Feature Management” permission. * If the option is still missing, contact customer.support@ok-alone.com * **Monitors Are Not Receiving Notices** * Verify that **Use Action Notices** is set to **Yes** under **Company Settings**. * Confirm that the specific notice types are checked and that each Monitor’s contact information is correct (email and/or phone number). * If using SMS, ensure your account has the Communication Plan and that Monitors’ phone numbers are formatted correctly (e.g., +1 XXX XXX XXXX). * **Too Many Notifications** * Return to **Company Settings** and uncheck any notice you no longer need. * Encourage Monitors to set up email filters or folders for Action Notices if they still feel overwhelmed. ## ## Need More Help? If you have questions about Action Notices or experience any issues: * Email Ok Alone Support at **customer.support@ok-alone.com** * Visit our documentation: By configuring Action Notices thoughtfully, you keep Monitors informed of routine Worker actions without distracting them from urgent Alerts. Ensure you select only the most relevant notices and review settings regularly to maintain a balanced, efficient monitoring system. ================================================================================ ## Article 29: How our Monitoring Centre Manages Alerts Section: 24/7 Safety Monitoring Centre Article ID: 35353169300625 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35353169300625-How-our-Monitoring-Centre-Manages-Alerts Created: 2025-05-16T23:20:41Z Updated: 2025-06-17T00:28:46Z --- At our Safety Monitoring Centre (SMC), every alert is treated with the highest priority. Our trained operators follow a clear, step-by-step action plan to ensure the safety and well-being of lone workers under our protection. ## Types of Alerts Received by the Monitoring Centre The SMC handles several alert types generated by the Ok Alone system: * **Help/Panic Alerts** — Immediate SOS requests from workers * **Missed Check-Ins** — When a worker fails to check in at their scheduled time * **Missed High-Risk Check-Ins** — For shortened timers during risky tasks * **Missed Timed Activities** — When a task timer expires without confirmation * **Man Down Alerts** — Triggered by inactivity or detected falls ## What Information Is Included with Each Alert? When an alert is sent to the Monitoring Centre, operators receive: * Worker’s name * Worker’s phone number and email * Worker’s last known location (if available within the last 15 minutes) * Type of alert triggered (e.g., panic, missed check-in, man down) * Up to two emergency contacts or assigned monitors This information helps the operators build a customized response plan for each situation. ## How Our Action Plans Work Each alert triggers a predefined action plan followed by SMC operators to manage the emergency efficiently. Below is a simplified overview of the escalation procedure: ### SMC Escalation Procedure: 1. **Alert Received:** The monitoring centre receives the alert immediately. 2. **Initial Contact Attempts:** Operators call the worker’s primary and secondary phone numbers. 3. **No Response:** * For missed check-ins, the system waits 5 to 10 minutes before retrying calls. * For Help/Panic alerts, there is no wait; escalation begins immediately. 4. **Escalation to Emergency Contacts:** If the worker does not respond, the operator calls the emergency contacts or assigned monitors in sequence. 5. **Decision Point:** * Contacts may dispatch emergency services if needed. * Alternatively, they may follow up directly with the worker to confirm safety. 6. **Final Resolution:** The alert is cleared when: * The worker responds, or * Emergency services are dispatched, or * A contact confirms the situation is safe. > **Important:** The SMC cannot dispatch emergency services without confirmation from the worker or an emergency contact. ## Visual Examples of Action Plans ### Missed Check-In Alert Flow 1. Alert received by SMC 2. Operator calls: * Worker Phone 1 * Worker Phone 2 3. Wait 5–10 minutes 4. Call again: * Worker Phone 1 * Emergency Contact 1 * Emergency Contact 2 5. Repeat up to 3 cycles 6. Alert resolved or escalated ![](https://okalonedocs.com/wp-content/uploads/2024/08/action-plan.jpg) ### Help/Panic Alert Flow 1. Alert received (no wait) 2. Operator calls: * Worker Phone 1 * Emergency Contact 1 * Emergency Contact 2 3. Repeat calls up to 3 times if no response 4. Wait 5 minutes 5. Alert resolved or escalated ![](https://okalonedocs.com/wp-content/uploads/2025/01/image.png) ## Monitoring Centre Phone Numbers To recognize official calls from our operators, please save the following numbers: * **Canada:** (778) 653-7119 * **USA:** (854) 220-0811 ## Viewing Monitoring Centre Alerts in Your Dashboard You can view all alerts handled by the monitoring centre on the Ok Alone dashboard: * Go to **Reports & Logs > Alerts** * This report shows: * Which alerts were triggered * Who was contacted * Monitoring Centre actions and notes on each alert ![](https://okalonedocs.com/wp-content/uploads/2024/08/image-4.png) ## Summary Our Safety Monitoring Centre provides reliable, professional handling of every alert to ensure the safety of your lone workers. Through clearly defined action plans, trained operators, and real-time communication, we minimize response times and help protect your people in emergencies. ================================================================================ ## Article 30: Understanding Your Safety Awards Score Section: Safety Awards Article ID: 35353073581329 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35353073581329-Understanding-Your-Safety-Awards-Score Created: 2025-05-16T23:13:09Z Updated: 2025-06-02T11:05:04Z --- ## How Scores Are Calculated At month’s end, OK Alone evaluates each worker across four key factors. Each factor receives its score, then they’re combined into a total out of 100. When multiple workers tie, priority is given to those who logged more shifts or hours. * **App Usage** Are you actively using the app to manage your shifts? * **Location Accuracy** Are location updates being sent every 1–2 minutes? * **Correct Usage** Are shifts started on time and check-ins completed as scheduled? * **Shift Safety** Did you work safely throughout each week of the month? ## ## Where to See Scores ### For Monitors 1. Log in at 2. Click the **Safety Awards** tab. 3. Select **Safety Champions** for last month’s detailed breakdown. 4. Click the question-mark icon next to any worker to view their points summary. ![](https://okalonedocs.com/wp-content/uploads/2022/11/image.png) ### For Workers 1. Go to and log in with your PIN. 2. Select **Monthly Results** to view each month’s score. 3. Download your certificates and report cards directly from the portal. ![](https://okalonedocs.com/wp-content/uploads/2022/11/image-17-1024x785.png) ## ## How to Improve Your Score If you’d like a higher Safety Award score, check each area below: * **Safe Shifts** * Work at least three shifts per week, each two hours or more. * Work all four weeks of the month. * **Usage Alerts** * Start every shift on time. * Complete all scheduled check-ins. * **Location Accuracy** * Ensure location updates occur every 1–2 minutes. * Enable at least **GPS Normal** mode and verify location permissions. * **App Feature Usage** * Actively use the app to manage your shift. * Utilize features like **Check In** , **Alerts** , and **Shift Logs**. ================================================================================ ## Article 31: Using what3words to Locate Your Lone Workers Section: Integrations Article ID: 35353013496465 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35353013496465-Using-what3words-to-Locate-Your-Lone-Workers Created: 2025-05-16T23:08:44Z Updated: 2025-06-17T16:59:41Z --- ## What is what3words? What3words divides the world into 3 × 3 m squares and assigns each square a unique three-word address—for example, **///limit.broom.flip.** This makes it fast and foolproof to share precise locations, even where no street address exists. ![what3words is being used to protect lone workers](https://www.okaloneworker.com/wp-content/uploads/2020/11/what3words_Logo.png) **Why it matters:** * Eliminates guesswork when describing remote or complex sites * Speeds up emergency response by pinpointing exact worker locations * Works globally, across all terrains and languages ## ## How Ok Alone Uses what3words Ok Alone captures each worker’s last known GPS coordinates on your dashboard. By enabling what3words, you’ll also see the corresponding three-word address: * **Dashboard map view:** Click **Get Location** next to any worker’s marker to reveal the three-word address. ![An example of a what3words location where a lone worker may need help](https://www.okaloneworker.com/wp-content/uploads/2020/11/what-three-words-location.jpg) * **Alert notifications:** All SMS and WhatsApp alerts now include the three-word location alongside the map link and coordinates. ## Viewing what3words Locations in the Dashboard 1. Log in to the Ok Alone dashboard. 2. On the **Home** page, locate the **Last Known Location** column for your workers. 3. Click **Get Location** under the map thumbnail. 4. Read the three-word address displayed beneath the map. 5. Share that address verbally or via message to guide responders to the exact spot. ## ![](https://www.okaloneworker.com/wp-content/uploads/2020/11/what-3-words-demo.png) ## Receiving what3words in Alerts Whenever an alert is triggered (e.g., missed check-in, Man Down), monitors will receive: * A map link * GPS coordinates * The three-word what3words address Use that three-word address in phone calls or messages to direct help immediately and avoid any misunderstandings. ## ![](https://www.okaloneworker.com/wp-content/uploads/2020/11/what-3-words-demo-email.png) ## Activating what3words for Your Account The what3words integration is available at no extra cost on all Ok Alone plans. To enable it: 1. Log in to the dashboard and go to **Settings**. 2. Click **what3words** in the left-hand menu. 3. Press **Activate what3words**. 4. Confirm the activation message. Once activated, all your workers’ future locations and alerts will include the three-word addresses. ![Activate what3words for lone workers in Ok Alone](https://www.okaloneworker.com/wp-content/uploads/2020/11/activate-what3words-for-lone-workers-1024x286.png) ================================================================================ ## Article 32: Alert Loops - Sequenced Monitor Alerts Section: Alerts & Escalations Article ID: 35352962127377 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35352962127377-Alert-Loops-Sequenced-Monitor-Alerts Created: 2025-05-16T23:05:18Z Updated: 2025-06-18T19:28:43Z --- What you’ll learn * How Alert Loops automates monitor escalations * How to create and configure an Alert Loop * How Alert Loops run when an alert is triggered ## 1\. Overview An **Alert Loop** is an automated escalation chain that cycles through a predefined list of monitors when a lone-worker alert occurs. Supported alert triggers include: * Help requests * Missed check-ins * Man Down or Worker Down alerts * High-Risk check-ins When an alert is triggered, each monitor in the loop is contacted in sequence until one accepts responsibility and resolves the alert. ## ## 2\. How Alert Loops Work * **Trigger:** A worker misses a check-in or sends an immediate help signal. * **First Contact:** The system notifies the first monitor via their configured methods (SMS, call, email, Teams/WhatsApp). * **Accepting Responsibility:** Any monitor can click **Accept the Alert** in the message or the dashboard link to take ownership. * **Escalation:** If the first monitor does not respond within the **Step Wait Time** , the loop contacts the next monitor. * **Looping:** After reaching the end of the list, the system waits for the **Loop Wait Time,** then repeats the cycle up to the **Loop Repeat Count**. ## ## 3\. Creating an Alert Loop 1. In the dashboard sidebar, click **Management** > **Alert Loop**. 2. Click **Create an Alert Loop**. 3. Enter a name in **Alert Loop Name** , then click **Create Alert Loop Now**. **Configure your first step:** 4\. Click the pencil icon next to the default monitor, choose your **First Monitor** , and select the **Step Wait Time**. 5\. Click **Edit Step** to save. **Set loop parameters:** 6\. Click **Edit Loop**. 7\. Choose the **Loop Wait Time** (delay between full cycles) and **Loop Repeat Count** (number of cycles). 8\. Click **Update Alert Loop**. **Add additional steps:** 9\. Click **Add a Step** , select the next monitor and **Step Wait Time** , then click **Add the Step**. 10\. Repeat until your sequence is complete. **[Insert screenshot of Alert Loop configuration page with steps highlighted]** ## ## 4\. Example: Alert Loop in Action 1. A missed check-in triggers the worker’s assigned Alert Loop. 2. Monitor A is notified immediately. 3. If Monitor A does not click **Accept the Alert** within the step wait time, Monitor B is notified. 4. This continues through each monitor in the loop. 5. Once a monitor accepts, they log in to the dashboard, click **Accept the Alert** , and follow the escalation procedure to ensure the worker’s safety. ## ## 5\. Best Practices * **Limit Loop Size:** Keep 3–5 monitors per loop to balance speed and coverage. * **Stagger Wait Times:** Use shorter step delays for critical roles (e.g., Safety Manager) and longer ones for secondary contacts. * **Review Regularly:** Audit loop performance monthly to adjust monitors and timings. * **Test Your Loop:** Simulate alerts to verify each step and ensure notifications are delivered. ================================================================================ ## Article 33: Updating your Credit Card Section: Administrators Article ID: 35352859947025 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35352859947025-Updating-your-Credit-Card Created: 2025-05-16T22:56:24Z Updated: 2025-07-30T22:54:32Z --- To update the credit card used for your Ok Alone subscription, follow these steps: 1. Sign in to your Ok Alone dashboard. 2. In the left-hand menu, click **Account**. ![](https://okalone.zendesk.com/hc/article_attachments/35558822691729) 3. Under **Update your Credit Card Details** , enter your new card information: * Card number * Expiry date * CVC/CVV ![](https://okalone.zendesk.com/hc/article_attachments/35558822693649) 4. Check the confirmation box to agree to the billing terms. ![](https://okalone.zendesk.com/hc/article_attachments/35558780478993) 5. Click **Submit**. ![](https://okalone.zendesk.com/hc/article_attachments/35558822695953) ** What happens next** • Your new card will be charged at your next billing cycle. • You’ll see a confirmation message on screen. ** Troubleshooting** * If your card is declined, verify the number and expiry date with your bank. * For ongoing errors, contact customer.support@ok-alone.com ================================================================================ ## Article 34: Day in a Life of an OK Alone Worker Section: Getting Started Article ID: 35352798549649 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35352798549649-Day-in-a-Life-of-an-OK-Alone-Worker Created: 2025-05-16T22:50:30Z Updated: 2025-06-03T20:19:44Z --- We are always looking for better ways to explain how Ok Alone works. We have always aimed to keep our system simple to understand and operate. This image shows how the Ok Alone system is used by lone workers. ================================================================================ ## Article 35: Dashboard Links in Sms Alerts for Monitors Section: Safety Features & Configuration Article ID: 35910126978961 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35910126978961-Dashboard-Links-in-Sms-Alerts-for-Monitors Created: 2025-06-04T18:55:12Z Updated: 2025-06-18T00:40:31Z --- Sometimes Monitors receive Help Requests or Missed Check-In alerts when they’re away from their computer. With Dashboard Links in SMS Alerts, you can tap the link in your message and go directly to the Ok Alone dashboard on your phone—no extra steps required. This article explains how it works and what you need to know. ## ## Why Use Dashboard Links in SMS Alerts * **Immediate Access** When you get an SMS about a Help Request or a Missed Check-In, you can open your dashboard right away and see the Worker’s profile and escalation details. * **Stay Informed on the Go** You don’t have to be at your computer to take action. The link brings you straight to the relevant Worker’s information. * **Faster Response** By reducing extra taps and navigation, you can assess and respond more quickly when a Worker needs assistance. ## ## How It Works 1. **Worker Misses a Check-In or Sends a Help Request** Ok Alone detects the missed check-in or Help alert. 2. **System Sends an SMS to the Assigned Monitor(s)** The SMS includes: * The Worker’s name (or PIN) * The time the event occurred (e.g., “John Doe missed a check-in at 14:05”) * A clickable link to your Ok Alone dashboard 3. **Monitor Taps the Link** * The link opens your default mobile browser. * You land directly on the Ok Alone dashboard, already logged in (if you have an active session) or prompted to log in. * Once on the dashboard, you can view the Worker’s location, shift details, and escalation procedure. ## ## Example SMS Format * **“John Doe missed a check-in at 14:05,”** notifies you which Worker and when. * **“View details: https://…”** is the dashboard link. Tapping it opens the Worker’s profile on your phone. ## ![Dashboard Links in Sms Alerts for Monitors](https://okalonedocs.com/wp-content/uploads/2020/06/sms-link-feature-small.jpg) ## Requirements * **Mobile Phone** capable of receiving SMS. * **Active Ok Alone Account** * The Monitor must be assigned to receive SMS alerts for Help Requests or Missed Check-Ins. * **Dashboard Session** (optional) * If you’re already logged in on your phone’s browser, tapping the link brings you straight to the Worker’s details. * If you’re not logged in, you’ll be prompted for credentials before seeing the dashboard. ## ## Setting Up SMS Alerts with Dashboard Links 1. **Enable SMS Alerts in Company Settings** * In the Ok Alone dashboard, go to **Settings → Company Settings**. * Under **Alert Delivery** , ensure that **SMS** is checked for Help Requests and Missed Check-Ins. * Click **Update** to save. ![](https://okalone.zendesk.com/hc/article_attachments/35910132921105) 2. **Verify Monitor Phone Numbers** * Navigate to **Monitors** in the sidebar. * Click **Edit** on a Monitor’s profile. * Confirm the **Mobile Number** is entered in international format (e.g., +1 604 555 1234). * Click **Update Monitor**. 3. **Test an Alert** * Have a Worker either miss a scheduled check-in or press the Help button on their app. * Confirm that the assigned Monitor receives an SMS containing the Worker’s name/time and a dashboard link. * Tap the link to verify it opens the dashboard on your phone. ## ## Best Practices * **Keep the App or Browser Logged In** If possible, remain logged in to Ok Alone on your phone’s browser so tapping the link takes you directly to the Worker’s details. * **Check Mobile Browser Settings** Ensure pop-ups and cookies are allowed for your Ok Alone domain. Some browsers block redirects without these permissions. * **Use Group Escalations Wisely** If multiple Monitors are in an escalation loop, only the first Monitor will receive the SMS with the link—ensure that person knows to escalate quickly. * **Monitor SMS Costs** If your team is international, be aware of SMS charges. Consider using email alerts in regions where SMS fees are high. ================================================================================ ## Article 36: Understanding & Setting up an Escalation Procedure Section: Alerts & Escalations Article ID: 35352948598673 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35352948598673-Understanding-Setting-up-an-Escalation-Procedure Created: 2025-05-16T23:05:40Z Updated: 2025-06-18T21:22:09Z --- What you’ll learn * What an Escalation Procedure is and why you need one * Key focus areas for an effective procedure * Differences between Company, Group, and Worker procedures * Step-by-step guide to building your Escalation Procedure * Important best practices and considerations ## ## 1\. What Is an Escalation Procedure? An **Escalation Procedure** is a clear, step-by-step set of instructions that a monitor or call-center operator follows when a lone worker: * Sends a Help alert * Misses a check-in * Triggers a Man/Worker Down or High-Risk check-in > **Note:** This is _not_ an automated workflow. For automated follow-up, use **Worker Reminders** or **Alert Loops** (part of our Comms Plan). ## ## 2\. Escalation Procedure Scenario John, a health worker, was due to check in at 3:00 PM but didn’t. His procedure unfolded as follows: 1. **Step 1 – Call John** An independent call-center operator calls John three times, leaving a voicemail each time: “Hello John, you have missed a check-in. Please check in immediately or phone us to confirm you’re okay.” 2. **Step 2 – Call Supervisor** No response from John, so the operator calls John’s supervisor (Lisa) three times, leaving voicemail: “Hello Lisa, John has missed a check-in. Please investigate further.” 3. **Step 3 – Dispatch Manager** Still no response: the operator phones Katie (John’s manager) once, instructing her to proceed to John’s last known location. – Katie arrives at 3:30 PM and finds John injured, enabling rapid medical assistance. Without this procedure, it might have taken hours to locate John. ## ## 3\. What to Focus On For fastest, most reliable escalation, ensure your procedure addresses: * **Monitor Delay Time** – How long to wait before contacting the next person * **Repeat Attempts** – How many times each contact is tried * **Contact List Size** – Keep it concise (3–5 roles) * **Clarity** – Use simple, easy-to-follow instructions ## ## 4\. Company, Group, or Worker Procedures You can define Escalation Procedures at three levels: * **Company-Wide** – Applies to all workers by default * **Group** – Overrides Company for workers in that group * **Worker** – Overrides both Company and Group for an individual > _More specific procedures always take precedence._ ## ## 5\. Setting up an Escalation Procedure ### 5.1 Company Procedure 1. Go to **Settings** > **Escalation Procedure**. ![](https://okalone.zendesk.com/hc/article_attachments/35556910228497) ### 5.2 Group Procedure 1. In **Workers & Groups**, click **Edit** on your group. 2. Click **Add Group Escalation** , then **Build**. ![](https://okalone.zendesk.com/hc/article_attachments/35556910230545) ### 5.3 Worker Procedure 1. Go to **Workers** , click **Edit** on a worker. 2. Select the **Escalation Procedure** tab, then **Build**. ![](https://okalone.zendesk.com/hc/article_attachments/35556901909265) ![](https://okalone.zendesk.com/hc/article_attachments/35556901912721) ## ## 6\. Using the Build Wizard 1. **Make a Phone Call → Call a Worker** * Click **Make a Phonecall** > check **Call the worker who has missed a check in**. * Enter your voicemail script. * Choose **Call Count** (1–5) and **Step Wait Time** (minutes). * (Optional) Check **Use alternative number** if available. * Click **Save**. 2. **Call a Monitor or Other Person** * Click **Make a Phonecall** , enter the contact’s name and number. * Add voicemail script, call count, and wait time. * Click **Save**. 3. **Visit the Last Known Location** * Click **Send to Location**. * Enter the responder’s name, number, and any gear or access notes. * (Optional) Check **Visit the last known location** to auto-populate coordinates. * Click **Save**. 4. **Add a Custom Step** * Click **Custom Step** , enter your instructions (e.g., contact HR). * Click **Save**. 5. **Review & Finish** * Steps appear on the right–hand pane as you build. * Edit any step via the pencil icon. * Click **Finish Editing the Escalation** when complete. ![](https://okalone.zendesk.com/hc/article_attachments/35556901913105) ## ## 7\. Important Best Practices * **Don’t instruct operators to call emergency services directly.** Your internal contacts (supervisors, managers) have site-specific knowledge. * If authorities are needed, include that instruction in your _voicemail script_ for your last internal step, e.g.: “Hello Katie, Worker X has missed a check-in. Please investigate immediately or call emergency services—provide them with site details.” * **Test regularly** by simulating a missed check-in to verify each step triggers correctly. * **Update your procedure** whenever roles or contact information change. ================================================================================ ## Article 37: Viewing and Querying your Invoices Section: Administrators Article ID: 35352906354705 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35352906354705-Viewing-and-Querying-your-Invoices Created: 2025-05-16T22:57:52Z Updated: 2025-07-30T22:54:18Z --- OK Alone gives you an easy way to view and query your invoices on the dashboard, so you can quickly find exactly what you need. Follow the options below to set up and use the invoicing features that work best for you: ## To view your invoices and statements: 1. On the Dashboard, click **Account**. ![](https://okalone.zendesk.com/hc/article_attachments/35670765269649) 2. Select **Invoices & Statements**. ![](https://okalone.zendesk.com/hc/article_attachments/35670724762513) 3. You’ll see a complete list of every invoice and statement associated with your account. ## To set up invoice email recipients: 1. On the Dashboard, click **Account**. 2. Choose **Invoices & Statements**. 3. In the **Email Recipients** section, enter the email addresses of any Monitors or Administrators who should receive your invoices. ![](https://okalone.zendesk.com/hc/article_attachments/35670765274513) 4. Click **Save** to confirm. If you have questions about an invoice, click **Contact Support** in the invoice view or email customer.support@ok-alone.com ================================================================================ ## Article 38: Get an Automated SMS Status Confirmation Section: Safety Features & Configuration Article ID: 35910509360145 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35910509360145-Get-an-Automated-SMS-Status-Confirmation Created: 2025-06-04T19:10:34Z Updated: 2025-06-18T00:40:10Z --- Workers without smartphone access can update their Ok Alone status via SMS or satellite phone. With the Comms Plan, you can enable an automated reply—so whenever a Worker sends an SMS to check in, start or end a shift, request help, or set a high-risk check-in, Ok Alone sends back their current shift status immediately. This article explains what Status Confirmation is and how to turn it on for your account. ## ## What Is a Status Confirmation? A **Status Confirmation** is an automated SMS that Ok Alone sends back to a Worker after processing their SMS-based status update. For example, if a Worker replies “123456 ok” to check in via text, Ok Alone will: * Update the Worker’s shift status (start or check-in). * Immediately send an SMS back to the Worker showing their current shift status (e.g., “You are checked in. Next check-in due at 14:00”). Status Confirmations help Workers know that Ok Alone successfully recorded their update—especially useful when working outside of Wi-Fi or data coverage. ## ## Why Use Automated SMS Status Confirmations? * **Immediate Feedback** Workers receive real-time confirmation that their SMS reached Ok Alone and that their shift status is up to date. * **Reliability in Low-Connectivity Areas** Even if the Ok Alone app cannot communicate, SMS provides a fallback method to keep monitoring accurate. * **Greater Worker Confidence** Knowing their status update was successful reassures Workers and reduces follow-up calls or confusion. ## ![](https://okalonedocs.com/wp-content/uploads/2023/07/image-10.png) ## Prerequisites 1. **Comms Plan** Your account must include the Communication Plan to send SMS confirmations. If you do not have the Comms Plan, contact Ok Alone Support. 2. **Worker Phone Number** Ensure each Worker’s mobile number is entered correctly (including country code) in their profile so Ok Alone can reply via SMS. 3. **Standard SMS Status Commands** Workers must know the PIN-based SMS commands to update status via text: * `PIN ok` — Check in or start a shift * `PIN end` — End a shift * `PIN help` — Send a help request * `PIN high-risk` — Set a high-risk check-in (if configured) For detailed SMS commands, see [Update Status via SMS](https://okalonedocs.com/update-status-via-sms/). ## How Automated SMS Status Confirmations Work 1. **Worker Sends an SMS** A Worker texts Ok Alone with one of the accepted commands (for example, “123456 ok”). 2. **Ok Alone Processes the Command** Upon receiving the SMS, the system updates the Worker’s current shift or check-in status. 3. **Automated Status Confirmation Reply** Ok Alone immediately replies via SMS with a message such as: `123456: You are checked in. Next check-in due at 14:00. ` This reply includes the Worker’s PIN, current status, and any next action or due time. ![](https://okalonedocs.com/wp-content/uploads/2023/07/image-9.png) ## How to Turn On Status Confirmations 1. **Log in** to the Ok Alone dashboard at . 2. In the sidebar, click **Settings**. 3. Select **Company Settings**. 4. Scroll to the **Automated SMS Status Confirmation** section. **[Insert screenshot of Company Settings showing the “Automated SMS Status Confirmation” option]** 5. Set **Use SMS Status Confirmation** to **Yes**. 6. Click **Update** to save your change. Once enabled, every incoming SMS from a Worker that Ok Alone processes will trigger an automated reply with the Worker’s current shift status. ## ## Best Practices * **Train Workers on SMS Commands** Ensure Workers understand the exact format (PIN followed by command) so Ok Alone can parse and respond correctly. * **Verify Phone Numbers** Double-check that each Worker’s mobile number (including country code) is correctly entered in their profile. * **Monitor SMS Usage** If your team operates in areas with high SMS costs, consider informing Workers about expected SMS traffic or exploring data-based alternatives where possible. * **Combine with App Check-Ins** Encourage Workers with smartphones to use the Ok Alone app when data is available—SMS should be a fallback. ================================================================================ ## Article 39: How to Set up Extended Privacy for Monitors Section: Administrators Article ID: 35907369502481 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35907369502481-How-to-Set-up-Extended-Privacy-for-Monitors Created: 2025-06-04T16:58:40Z Updated: 2025-07-30T22:54:06Z --- Extended Privacy ensures that each Monitor can only view or edit the profiles and activity of the Workers assigned to them. This protects Workers’ personal information and limits dashboard access for Monitors with restricted roles. The following sections explain the prerequisites, steps, and considerations for enabling Extended Privacy in your Ok Alone account. ## Prerequisites 1. **Admin Access** You must be an Account Admin or have the “Feature Management” permission to turn on Monitor Access Levels. 2. **Feature Management** Ensure that **Monitor Access Levels** is enabled under **Settings → Extra Features → Dashboard Features**. * If Monitor Access Levels is not visible, contact your Ok Alone Admin or email customer.support@ok-alone.com. * Once enabled, Monitors can be assigned Extended Privacy status. ## ![](https://okalonedocs.com/wp-content/uploads/2022/12/feature_mgmt-3-1024x394.png) ## What Extended Privacy Does When you assign Extended Privacy to a Monitor, that Monitor will: * Only see Workers explicitly assigned to them. * Cannot add or delete any Worker profiles. * Only view shifts, locations, action logs, alerts, SMS, calls, and timesheets for assigned Workers. * Be unable to view global Worker statistics or Safety Awards. * Have no access to the Groups page or group management. Monitors without Extended Privacy retain full dashboard access (depending on their Admin Access level). ## ## Step-by-Step Guide ### 1\. Verify “Monitor Access Levels” Is Enabled 1. Log in to the Ok Alone dashboard at as an Admin. 2. In the sidebar, click **Settings**. 3. Select **Extra Features**. 4. Under **Dashboard Features** , locate **Monitor Access Levels**. * If **Monitor Access Levels** is unchecked, click the box to enable it. * Click **Update Your Feature Settings** at the bottom. ### ### 2\. Assign Extended Privacy to a Monitor 1. From the sidebar, select **Monitors**. 2. Find the Monitor you wish to restrict and click **Edit** next to their name. 3. In the Monitor’s profile, locate: * **Admin Access** → select **No** * **Extended Privacy** → select **Yes** 4. Click **Update the Monitor** to save changes. ![](https://okalonedocs.com/wp-content/uploads/2022/12/extended_privacy.png) > Once Extended Privacy is enabled for a Monitor, they can only see Workers explicitly assigned to them. ### ### 3\. Assign Workers to Monitors For Extended Privacy to work correctly, you must assign each Worker to at least one Monitor with Extended Privacy enabled. 1. Select **Workers** from the sidebar. 2. Click **Edit** next to the Worker’s name. 3. In the **Assigned Monitors** field, choose the Monitor(s) who should have access to this Worker. 4. Click **Update the Worker**. ![](https://okalonedocs.com/wp-content/uploads/2022/12/workers-1-1024x413.png) Repeat this process for every Worker who needs to be managed under Extended Privacy. ## ## How the Dashboard Appears to Monitors with Extended Privacy * **Workers List** : Only shows assigned Workers. * **Shifts & Locations**: Limited to assigned Workers’ records. * **Alerts & Action Logs**: Displays only those generated by assigned Workers. * **Timesheets** : Access restricted to assigned Workers. * **Safety Awards & Reports**: These tabs will be hidden. * **Groups** : The entire Groups section is unavailable. ## ## Troubleshooting & Best Practices * **No Workers Visible After Enabling Extended Privacy** * Verify that Workers have been assigned to the Monitor. If no Workers are assigned, the dashboard will appear empty. * **Monitor Still Sees All Workers** * Confirm that **Monitor Access Levels** is turned on under **Settings → Extra Features**. * Ensure the Monitor’s **Extended Privacy** setting is saved and that **Admin Access** is set to **No**. * **Removing Extended Privacy** * If a Monitor’s role changes (e.g., they become a full Admin), edit their profile and set **Extended Privacy** to **No**. They will regain full dashboard access. * **Communication with Monitors** * Inform Monitors about the change in visibility—some may notice that previously visible Workers are no longer accessible. * **Review Assignments Regularly** * Whenever a new Worker joins, assign them to the appropriate Monitor(s) to prevent visibility gaps. ## ## Need More Help? If you encounter difficulties or have questions about Extended Privacy: * Email Ok Alone Support at **customer.support@ok.alone.com** * Visit our documentation: ================================================================================ ## Article 40: What is a Monitor? Section: Getting Started Article ID: 35352832498833 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35352832498833-What-is-a-Monitor Created: 2025-05-16T22:48:34Z Updated: 2025-06-05T08:41:22Z --- **What You’ll Learn** * The role of a Monitor in the Ok Alone system * How Monitors Interact with Workers * Dashboard permissions and capabilities ## ## What Is a Monitor? A **Monitor** is the designated responder for a lone worker. Whenever a worker: * Misses a scheduled check-in * Sends a Help or Man Down alert the system notifies their assigned Monitor(s) so they can initiate the escalation procedure and confirm the worker’s safety. ## ## Assigning Monitors * Each Worker can have **one or more Monitors**. * Monitors are organized as **steps** in that worker’s escalation procedure. * When a worker triggers an alert, the first Monitor in the sequence is contacted; if they don’t respond, the next Monitor is notified, and so on. ## ## Monitor Dashboard Access Depending on their access level (Admin, Non-Admin, or Extended Privacy), a Monitor can: * **View** Workers’ shift statuses, locations, and check-in history * **Edit** assigned Workers’ profiles (Non-Admin level and above) * **Create and manage** escalation procedures * **Configure** check-in frequencies and reminders ## ## Monitor Responsibilities 1. **Respond to Alerts** * **Acknowledge** missed check-ins or help requests immediately. * Click **Accept** the Alert in the dashboard or via the alert message. 2. **Follow Escalation Procedures** * Make calls, send messages, or dispatch responders per the defined steps. * Record outcomes and mark the alert as resolved once the worker is confirmed safe. 3. **Manage Worker Settings** * Adjust shift times, check-in intervals, and reminder settings as needed. * Update personal or emergency contact information for Workers. ## ## Best Practices * Ensure your notification **channels** (SMS, email, call, WhatsApp, Teams) are correctly configured. * **Test** your escalation procedure regularly by simulating a missed check-in. * Keep Worker **contact details** up to date to minimize delays in emergency response. ================================================================================ ## Article 41: How to set up a Safety Zone for your Workers Section: Safety Features & Configuration Article ID: 35910592460433 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35910592460433-How-to-set-up-a-Safety-Zone-for-your-Workers Created: 2025-06-04T19:14:28Z Updated: 2025-06-18T00:39:32Z --- A Safety Zone defines a geographic area where your Workers are expected to operate. If a Worker leaves this zone during an active shift, their assigned Monitor(s) will receive an alert. Follow the steps below to configure Safety Zones in Ok Alone. ## ## Prerequisites * **Admin Access** : You must have Admin (or equivalent) permissions to enable and configure Safety Zones. * **Enable Safety Zones Feature** : 1. In the Ok Alone dashboard, click **Settings** in the sidebar. 2. Select **Extra Features**. 3. Under **Dashboard Features** , check **Safety Zones**. 4. Click **Update Your Feature Settings**. ![](https://okalonedocs.com/wp-content/uploads/2022/12/tab-1.png) ## ## 1\. Open the Worker’s Profile 1. In the sidebar, click **Workers**. 2. Locate the Worker you want to assign a Safety Zone to, and click **Edit** next to their name. ## 2\. Access the Safety Zone Tab 1. In the Worker’s profile, click the **Safety Zone** tab. ## 3\. Create a New Safety Zone 1. Click **Create a Safety Zone**. 2. A map appears with a slider control for radius. 3. To set the zone center: * Click directly on the map at the location you want as the center. * Alternatively, enter exact **Latitude** and **Longitude** in the input fields if you have precise coordinates. 4. Use the slider to adjust the zone’s radius (in metres). As you move the slider, the circular overlay on the map updates to show the Safety Zone boundaries. ![](https://okalonedocs.com/wp-content/uploads/2023/09/image-4-1024x922.png) 5. Click **Save Safety Zone**. The Worker now has a designated Safety Zone. > **Tip:** If you need to fine-tune the location, click a different point on the map, reset the radius, and click **Save Safety Zone** again. ## ## 4\. Update or Remove a Safety Zone * **Reset Location or Radius** : 1. In the Safety Zone tab, click on the map to move the zone center. 2. Adjust the radius slider as needed. 3. Click **Save Safety Zone** to apply changes. * **Cancel (Remove) Safety Zone** : 1. In the Safety Zone tab, click **Cancel Safety Zone**. 2. Confirm removal if prompted. This deletes the Safety Zone for that Worker. > **Important:** A Worker **must start** their shift **within** the assigned Safety Zone. If they begin outside the zone, an immediate alert will be triggered. ## ## 5\. Feature Management Reminder Safety Zones must be enabled under **Settings → Extra Features** before you can configure them. If you do not see Safety Zones in your Extra Features list: * Confirm you have the necessary Admin or Feature Management permissions. * Contact Ok Alone Support at **customer.support@okalone.net** if you need assistance. ## ![](https://okalonedocs.com/wp-content/uploads/2022/12/feature_mgmt-1024x394.png) ## Best Practices * **Define Zones Around Common Work Areas** : Use addresses, landmarks, or GPS coordinates to ensure zones accurately reflect your Workers’ typical operating areas. * **Set Reasonable Radii** : Balance flexibility with security by choosing a radius large enough to cover normal movements but small enough to detect when a Worker ventures outside the expected area. * **Communicate with Workers** : Inform Workers about their Safety Zone boundaries so they know where they can safely operate without triggering alerts. * **Regularly Review Zones** : Update or remove Safety Zones when Workers change job sites or when your operational footprint shifts. ================================================================================ ## Article 42: Monitor Access Levels Section: Administrators Article ID: 35352924770449 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35352924770449-Monitor-Access-Levels Created: 2025-05-16T22:58:52Z Updated: 2025-06-19T19:09:22Z --- What you’ll learn * The three Monitor roles in Ok Alone * Permissions and restrictions for each role * How to assign and change Monitor access levels ## ## Overview Ok Alone offers three Monitor access levels to suit different responsibilities and privacy requirements: * **Admin** – Full system access * **Non-Admin** – Standard operational access * **Extended Privacy** – Strict, privacy-focused access Assign each Monitor the level that matches their role to control what they can see and do on the dashboard. ## ## 1\. Admin (Full Access) Admins have unrestricted permissions across the entire Ok Alone system: * View and edit **all** Monitors, Workers, Settings, Reports, Logs, Shifts, and Locations * Access financial accounts and billing information * Add or remove any user * Configure account-wide settings _Use this role for system owners and senior administrators._ ## ## 2\. Non-Admin (Limited Access) Non-Admin Monitors support daily operations without financial or user-management privileges: * **Cannot** access financial accounts or billing * View **all** Workers, Reports, Logs, Shifts, and Locations * Edit only the Workers **assigned** to them * Add new Workers * **Cannot** view or edit other Monitors or global Settings _Ideal for supervisors who manage field teams but don’t handle billing or system configuration._ ## ## 3\. Extended Privacy (Restricted Access) Extended Privacy Monitors focus on privacy, seeing only their assigned Workers: * View only actions, alerts, shifts, and locations for **assigned** Workers * **Cannot** add new Workers * **Cannot** view Reports, Timesheets, or Safety Awards * **Cannot** access any Settings or financial data _Use this role when strict data privacy is required (e.g., external partners, auditing personnel)._ ## ## Assigning or Changing Access Levels 1. Log in as an Admin. 2. Go to **Monitors** in the sidebar. 3. Click **Edit** next to the Monitor’s name. 4. In the **Access Level** dropdown, select **Admin** , **Non-Admin** , or **Extended Privacy**. 5. Click **Save**. ![](https://okalonedocs.com/wp-content/uploads/2024/03/privacy-comparison-2-Copy.png) ================================================================================ ## Article 43: What is a Worker? Section: Getting Started Article ID: 35352779656209 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35352779656209-What-is-a-Worker Created: 2025-05-16T22:49:02Z Updated: 2025-06-03T21:50:47Z --- In Ok Alone terminology, a **Worker** is any employee or contractor who carries out tasks alone, whether in the field, on a remote site, or outside normal office hours, and who uses the Ok Alone system to stay connected and safe. **Core Responsibilities of a Worker** * **Start Shift** * You begin your monitored session by tapping **Start Shift** in the app (or by calling/SMS if you don’t have app access). Your assigned Monitor(s) are now aware you’re on duty and can see your location. * **Check In Due** * At regular intervals you’ve set (e.g., every 30 minutes), you’re prompted to **Check In**. Simply tap the **Check In** button—or reply via SMS/phone—to confirm you’re safe. Worker FAQs * **End Shift** * When your work is done, tap **End Shift** (or call/SMS). This immediately stops all location tracking and alerts. * **Check In Overdue / Missed** * If you don’t check in before the timer expires, the app will alarm and send you a text or call reminder during the grace period. * If you still don’t respond, your Monitor(s) receive a **Missed Check-In** alert and will attempt to reach you. * **Emergency Help** * At any time, you can tap the **Help (panic) button** , shake your phone, or use a voice command (e.g., “Hey Siri, help me”). This sends an immediate SOS to your Monitor(s) or 24/7 Monitoring Center. Worker FAQs **Why this matters** By following these simple steps—starting your shift, checking in on time, and ending your shift—you ensure someone is always watching out for you. If something goes wrong, Ok Alone escalates automatically so help can be sent right away. ================================================================================ ## Article 44: Uploading Monitors Section: Administrators Article ID: 35352917089809 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35352917089809-Uploading-Monitors Created: 2025-05-16T23:00:12Z Updated: 2025-06-19T18:23:31Z --- What you’ll learn * How to download and prepare the Monitors template * How to upload and import your monitors in bulk * How to resolve errors and send welcome emails ## ## 1\. Overview If you need to add multiple monitors at once, use the import feature instead of creating each profile manually. Just fill out our Excel template, upload it, and Ok Alone will create all monitor accounts for you. ## ## 2\. Prerequisites * You must be an **Admin** on your Ok Alone account. * Your monitors do **not** already exist in the system (skip this if they do). * You have a spreadsheet application (e.g., Excel, Google Sheets). ## ## 3\. Download the Monitors Template 1. Log in to the Ok Alone dashboard. 2. Click **Monitors** in the sidebar. 3. Open the **Import/Export Monitors** dropdown and select **Upload Monitors**. ![](https://okalonedocs.com/wp-content/uploads/2022/11/image-2.png) 4. Click the **Monitors.xlsx** link to download the template. ## ![](https://okalonedocs.com/wp-content/uploads/2022/11/image-3.png) ## 4\. Prepare Your Spreadsheet 1. Open **Monitors.xlsx**. You’ll see three example rows—delete or overwrite these with your own data. ![](https://okalonedocs.com/wp-content/uploads/2022/11/image-4-1024x147.png) 2. **Do not** change the column order. The required columns are: * **Name** (required) * **Email** (required) * **Phone** (optional) * **Contact by Email** (yes/no) * **Contact by SMS** (yes/no) * **Contact by Phone call** (yes/no) 3. Enter one monitor per row, matching each column’s requirements. 4. Save the file in **.xlsx** format. ## ## 5\. Upload and Validate 1. Back in the dashboard’s **Upload Monitors** page, click **Choose File** (or drag your file into the dashed box). ![](https://okalonedocs.com/wp-content/uploads/2022/11/import_monitor_choose_file.png) 2. Click the green **Upload** button. ![](https://okalonedocs.com/wp-content/uploads/2022/11/image-5.png) 3. Wait for validation: * Rows that pass validation turn **green**. * Any errors (e.g., missing Name or Email) are highlighted in **red**. 4. If there are errors, correct them in your spreadsheet, save, and re-upload. ## ## 6\. Import and Send Welcome Emails 1. Once all rows are green, click **Import these Monitors**. ![](https://okalonedocs.com/wp-content/uploads/2022/11/image-6.png) 2. However, if there are any issues, such as missing names or emails, then these will show as errors. They will need to be resolved and the file reloaded before you can import the monitors. ![](https://okalonedocs.com/wp-content/uploads/2022/11/image-7.png) 3. After import completes, click **Send Welcome Email** to notify your new monitors with setup instructions. ![](https://okalonedocs.com/wp-content/uploads/2022/11/image-8.png) ================================================================================ ## Article 45: How to Respond to a Help Alert or Missed Check-In Section: Getting Started Article ID: 35352825636369 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35352825636369-How-to-Respond-to-a-Help-Alert-or-Missed-Check-In Created: 2025-05-16T22:49:38Z Updated: 2025-06-03T22:17:38Z --- As a Monitor, you may receive alerts via email, SMS/text, phone call or WhatsApp. Follow these steps to acknowledge and resolve each alert and ensure your worker’s safety. ## 1\. Email Alerts 1. **Acknowledge Receipt** Open the alert email and click **Please click here to acknowledge receipt of Alert**. This logs your confirmation in the dashboard. ![Missed check in email for a lone worker](https://okalonedocs.com/wp-content/uploads/2020/08/missed-check-in-email-for-lone-worker.jpg) 2. **Follow the Escalation Procedure** Review the instructions embedded in the email and carry out each step. ![An Escalation prococedure in a missed check in alert](https://okalonedocs.com/wp-content/uploads/2020/08/missed-checkin-escalation.jpg) 3. **Mark as Resolved** * If the worker cannot check in or end their shift via the app, log into the dashboard and click **Check-In** or **End Shift** manually. ![](https://okalonedocs.com/wp-content/uploads/2022/12/manual-buttons-1.png) * Alternatively, click **Please click here to acknowledge the Alert is resolved** in the email. This notifies other Monitors and logs the resolution. ## 2\. SMS/Text Alerts 1. **Open the SMS** You’ll receive an SMS identifying the worker and alert time. ![An sms/text sent to a lone worker's monitor](https://okalonedocs.com/wp-content/uploads/2020/08/help-alert-to-lone-worker-monitor.jpg) 2. **Access the Dashboard** Tap the attached link twice to open your browser and land on the dashboard. 3. **Identify the Worker** On the homepage, find the worker highlighted in pink (others remain green). Click their PIN or **Edit** button to open their profile. ![](https://okalonedocs.com/wp-content/uploads/2022/12/help.png) 4. **Follow the Escalation Procedure** Select the **Escalation Procedure** tab and complete each listed step. 5. **Return Home** Click **Home** to go back to the main dashboard. 6. **Resolve the Alert** If you’ve confirmed the worker’s safety but they can’t update the app, click **Check-In** or **End Shift** in the dashboard. This logs the resolution and notifies other Monitors. ![](https://okalonedocs.com/wp-content/uploads/2022/12/manual-buttons-1.png) ## 3\. Phone Call Alerts 1. **Receive the Call** You’ll get an automated call stating who sent the help alert and when. ![](https://okalonedocs.com/wp-content/uploads/2020/08/lone-worker-monitor-call-alert.jpg) 2. **Listen to Instructions** Press **1** to replay or hang up to proceed to the dashboard. 3. **Log In** Visit and sign in. 4. **Locate the Worker** On the homepage, find the pink-highlighted worker and click their PIN or **Edit** button. 5. **Follow the Escalation Procedure** Click **Escalation Procedure** and carry out each step. 6. **Return to Home** Click **Home**. 7. **Resolve the Alert** If the worker can’t update the app, click **Check-In** or **End Shift** on their profile. ![](https://okalonedocs.com/wp-content/uploads/2022/12/manual-buttons-1.png) ## ## 4\. WhatsApp Alerts 1. **Open the WhatsApp Message** Tap the link in the alert message to open the dashboard. ![Missed check in alert sent to a Monitor](https://okalonedocs.com/wp-content/uploads/2020/08/monitor-whatsapp-notification-min.jpg) 2. **Locate the Worker** On the homepage, click the worker’s name next to their pink PIN. 3. **Follow the Escalation Procedure** Select **Escalation Procedure** and complete each step. 4. **Return to Home** Tap **Home**. 5. **Resolve the Alert** Click **Check-In** or **End Shift** on the worker’s profile if they cannot update the app. ![](https://okalonedocs.com/wp-content/uploads/2022/12/manual-buttons-1.png) ================================================================================ ## Article 46: Uploading Workers Section: Administrators Article ID: 35352926225553 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35352926225553-Uploading-Workers Created: 2025-05-16T22:59:50Z Updated: 2025-06-19T18:43:35Z --- What you’ll learn * How to prepare the Workers template * How to upload and validate your Worker list * How to complete the import and send app links ## ## 1\. Prerequisites * You must be an **Admin** on your Ok Alone account. * All **Groups** you intend to assign must already exist, with check-in frequencies and Monitors configured. * You have a spreadsheet editor (e.g., Excel, Google Sheets). ## ## 2\. Download the Workers Template 1. Log in to the Ok Alone dashboard. 2. Click **Workers** in the sidebar. 3. Open the **Import/Export Workers** dropdown and choose **Upload Workers**. ![](https://okalonedocs.com/wp-content/uploads/2022/11/image-11.png) 4. Click the **Workers.xlsx** link to download the template. ![](https://okalonedocs.com/wp-content/uploads/2022/11/image-12.png) ## ## 3\. Prepare Your Spreadsheet 1. Open **Workers.xlsx**. Three example rows are provided—delete or overwrite them with your data. ![](https://okalonedocs.com/wp-content/uploads/2022/11/image-13-1024x147.png) 2. **Do not** reorder columns. They must remain as: * **Name** (required) * **Phone** (optional; for SMS/call alerts) * **Email** (optional; for email alerts) * **Group** (required; must match an existing group name) 3. Enter one worker per row, ensuring spelling and group names are exact. 4. Save the file in **.xlsx** format. ## ## 4\. Upload and Validate 1. Back on the **Upload Workers** page, click **Choose File** or drag your file into the dashed box. ![](https://okalonedocs.com/wp-content/uploads/2022/11/import_worker_choose_file.png) 2. Click the green **Upload** button. ![](https://okalonedocs.com/wp-content/uploads/2022/11/image-5.png) 3. Wait for validation: * Correct rows turn **green**. * Errors (e.g., missing Name, invalid Group) highlight in **red**. 4. Fix any errors in your spreadsheet, save, and re-upload. ## ## 5\. Import and Notify 1. Once all rows pass validation, click **Import these Workers**. 2. After the import completes, click **Send App Links to Workers** to distribute installation instructions and login details. ![](https://okalonedocs.com/wp-content/uploads/2022/11/image-14.png) 3. However, if there are any issues, such as missing names or incorrect groups, then these will show as errors. They will need to be resolved and the file reloaded before you can import the workers. ![](https://okalonedocs.com/wp-content/uploads/2022/11/image-15.png) 4. Once the workers are uploaded you can send them all their app links introducing them to Ok Alone. To do this, click the ‘**Send App Links to Workers** ‘ button. ![](https://okalonedocs.com/wp-content/uploads/2022/11/image-16.png) ================================================================================ ## Article 47: Using the Learning Center Section: Getting Started Article ID: 35352815117969 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35352815117969-Using-the-Learning-Center Created: 2025-05-16T22:51:17Z Updated: 2025-06-03T22:48:52Z --- **What You’ll Learn** * The purpose of the Learning Center * Topics available for Workers and Monitors * How long it takes to complete * How to grant access and send invites * Where to track progress ## 1\. What Is the Learning Center? The Learning Center is your go-to resource for mastering lone-worker safety and the Ok Alone platform. It breaks down best practices and system features into short, easy-to-follow modules so your team can: * Understand the fundamentals of lone working * Learn how Ok Alone keeps them safe * Gain confidence using both the mobile app and web dashboard ## ![](https://okalonedocs.com/wp-content/uploads/2023/06/learning-center-2.jpg) ## 2\. Topics Covered All **Workers** complete these five modules: 1. History of Employee Safety 2. Lone Worker Scenarios 3. Getting Started with the App 4. Data and Privacy 5. Further App Features **Monitors** complete the same five, plus two extras: 6\. Explanation of Ok Alone 7\. Using the Dashboard ## ![](https://okalonedocs.com/wp-content/uploads/2023/06/learning-center-1.jpg) ## 3\. Time to Complete * **Total duration:** 15–30 minutes * Modules are self-paced—workers and monitors can start, pause, and resume at any time. ## ## 4\. Granting Access 1. Log in as an Admin. 2. Go to **Management** > **Learning Center**. 3. Click **Send Links**. 4. Choose your recipients (Workers or Monitors). 5. Confirm—each person will receive a unique email or SMS link to start their training. ![](https://okalonedocs.com/wp-content/uploads/2023/06/learning-center-3-1024x400.jpg) ## ## 5\. Tracking Progress 1. In the same **Management** > **Learning Center** page, you’ll see a dashboard showing: * Who’s been sent a link * Who’s started and their completion percentage * Who’s finished all modules 2. Use these insights to nudge late starters or recognize fully trained team members. ![](https://okalonedocs.com/wp-content/uploads/2023/06/learning-center-4-1.jpg) ================================================================================ ## Article 48: Delete Workers Section: Administrators Article ID: 35352880028049 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35352880028049-Delete-Workers Created: 2025-05-16T22:59:15Z Updated: 2025-06-19T16:52:11Z --- What you’ll learn * How to locate the Delete Workers tool * How to filter workers by date added * How to select and exclude workers * How to complete the batch deletion ## ## 1\. Locate the Delete Workers Tool 1. Log in to your Ok Alone dashboard. 2. In the sidebar, click **Management** , then select **Delete Workers**. ![](https://okalone.zendesk.com/hc/article_attachments/35558450013713) ## 2\. Filter Workers by Date Added 1. On the **Delete Workers** page, find the **Date Added** calendar filter. ![](https://okalonedocs.com/wp-content/uploads/2023/01/filter-1024x342.png) 2. Choose your **Start Date** and **End Date** to define the range when seasonal or temporary workers were imported. 3. Click **Search**. ![](https://okalonedocs.com/wp-content/uploads/2023/01/search-1024x369.png) ## ## 3\. Review and Adjust Selection 1. The search results list all workers added within your date range. 2. By default, every worker in the list is marked for deletion (the **Delete** button appears in red). 3. To **ignore** a worker from deletion, click the red **Delete** button in that row. It will change to **Ignore** , and the worker will be safe from removal. ## ![](https://okalonedocs.com/wp-content/uploads/2023/01/ignore.png) ## 4\. Delete Selected Workers 1. After confirming that only the intended workers remain marked **Delete** , click the green **Delete Selected Workers** button at the bottom of the page. 2. A confirmation prompt will appear—review the count of workers to be deleted, then confirm to proceed. 3. Ok Alone will permanently remove those worker profiles from your account. ## ## 5\. Best Practices * **Double-check your date range** before searching to avoid accidental deletions. * **Use the Ignore feature** to protect any worker you want to retain. * **Export a list** of seasonal workers before deletion, if you need to re-import them later. ================================================================================ ## Article 49: Instructions for Creating Worker Groups Section: Administrators Article ID: 35907728972817 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35907728972817-Instructions-for-Creating-Worker-Groups Created: 2025-06-04T17:10:52Z Updated: 2025-07-30T22:52:52Z --- Within Ok Alone, Worker Groups help you organize workers, apply consistent settings, and streamline monitoring. Follow the instructions below to create new groups, configure group settings, and add workers. ## Accessing the Groups Page 1. Log in to the Ok Alone dashboard at [**https://my.okalone.net**](https://my.okalone.net) with an Admin or Monitor account. 2. In the left-hand menu, click the **Groups** icon. ![](https://okalonedocs.com/wp-content/uploads/2022/12/groups_sidebar.png) ## ## Creating a New Group 1. On the Groups page, click **Create a Group**. 2. In the **Group Name** box on the right, type the name you want for the new group. 3. Click **Create Group Now**. ![](https://okalonedocs.com/wp-content/uploads/2022/12/create_groups-1024x333.png) 4. The new group appears at the bottom of the table. To configure its settings, click **Edit** next to the group name. ![](https://okalonedocs.com/wp-content/uploads/2022/12/edit.png) ## ## Updating Group Settings Once you open the group’s settings page, you can define how the group behaves and which monitors handle its workers. 1. **Set Check-In Frequency** * Click the **Check in Frequency** dropdown. * Select the time interval that applies to all workers in this group (e.g., Every 15 minutes, Every hour). ![](https://okalonedocs.com/wp-content/uploads/2022/12/check_in_freq-1.png) 2. **Assign Monitors** * Click the **Monitor** dropdown. * Select one or more Monitors who will receive alerts for this group’s workers. * To set an **Alert Loop** , click the **Alert Loop** dropdown and choose the sequence of notifications (e.g., Email → SMS → Phone Call). * If needed, set the group’s **Timezone** so that reminders and alerts follow the correct local time. 3. **Choose a Group Colour** * Assign a distinct colour to the group. * This colour appears on the Locations Map, making it easy to identify workers visually. ![](https://okalonedocs.com/wp-content/uploads/2022/12/colour.png) 4. **Configure Call, SMS, and Email Reminders** (if you have the Comms Plan) * Click the **Call, SMS, and Email Reminders** tab. * For **SMS** and **Call Reminders** : * Set the **Count** (how many times to retry) and the **Delay** (how long to wait between reminders). * For **Email Reminders** : * Specify a single email notification delay after a missed check-in. 5. **Apply Settings to All Workers** * If you want these settings to automatically apply to every worker you’ll add to the group, check **Update all Workers with these Settings**. * Click **Update the Group**. ![](https://okalonedocs.com/wp-content/uploads/2022/12/Group-settings-683x1024.png) * A pop-up appears asking whether to apply these settings to existing workers in the group. Choose the option that applies. ![](https://okalonedocs.com/wp-content/uploads/2022/12/are_you_sure.png) ## ## Adding Workers to the Group 1. On the same group page, find the **Add Workers** input on the right. 2. Select each Worker you want to include in this group. 3. Click **Add the Workers**. ![](https://okalonedocs.com/wp-content/uploads/2022/12/add_workers.png) 4. Below, a table lists all workers in the group along with their current Monitor assignments, Check-In settings, and reminder configurations. ## ## Synchronizing Worker Settings Whenever you add or update workers, ensure their settings match the group’s defaults. 1. Workers whose individual settings differ from the group’s settings appear in red within the table. 2. To adjust a single worker, click **Sync** on that worker’s row; this applies the group’s settings to them. 3. To apply the group’s settings to all workers at once, click **Synchronize All Workers**. 4. Workers’ Monitor assignments, check-in frequencies, and reminder settings now match the group’s configuration. > **Note:** If you did not check “Update all Workers with these Settings” when editing the group, any mismatched worker settings remain until you click • **Sync** for individual workers • **Synchronize All Workers** to update everyone ![](https://okalonedocs.com/wp-content/uploads/2022/12/workers_in_group_sync-1024x300.png) ## ![](https://okalonedocs.com/wp-content/uploads/2022/12/workers_in_group_sync_all-1024x300.png) ## Viewing Groups and Worker Assignments * On the Groups page, you’ll see a list of all your groups and the workers assigned to each. * On the Workers page, a **Groups** column indicates which group(s) each worker belongs to. ![](https://okalonedocs.com/wp-content/uploads/2022/12/groups-2-1024x172.png) ![](https://okalonedocs.com/wp-content/uploads/2022/12/workers-1024x413.png) ## ## Feature Management Creating and managing Worker Groups requires that the **Groups** feature be enabled: 1. Go to **Settings → Extra Features**. 2. Under **Dashboard Features** , ensure **Groups** is checked (enabled). 3. Click **Update Your Feature Settings** if you make changes. If you do not see “Groups” in your Extra Features list, contact your Ok Alone Admin or email customer.support@okalone.net to request access. ## ## Best Practices * **Name Groups Clearly** : Use descriptive names (e.g., “Night-Shift Security” or “Field Technicians”) so Monitors immediately understand each group’s purpose. * **Assign Monitors Strategically** : Group workers by department, shift, or location, and assign Monitors who are accountable for those specific teams. * **Use Colors for Quick Reference** : Distinct group colors on the Locations Map help Monitors spot at-risk workers faster. * **Regularly Review Group Settings** : If check-in frequencies or escalation procedures change, update the group settings and synchronize all workers to maintain consistency. * **Limit Excessive Groups** : Avoid creating more groups than necessary. Consolidate when possible to reduce administrative overhead. ## ## Need More Help? If you have questions or encounter issues: * Email Ok Alone Support at **customer.support@ok-alone.com** By following these steps, you’ll be able to create, configure, and manage Worker Groups efficiently—ensuring consistent monitoring and streamlined workflows across your teams. ================================================================================ ## Article 50: Saving the Ok Alone Dashboard to Your Phone Section: Getting Started Article ID: 35352830992401 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35352830992401-Saving-the-Ok-Alone-Dashboard-to-Your-Phone Created: 2025-05-16T22:52:28Z Updated: 2025-07-30T22:55:50Z --- What you’ll learn * How to create a Home-screen shortcut for the Ok Alone Dashboard on iPhone * How to install the Dashboard as an app shortcut on Android ## iPhone 1. Open **Safari**. 2. In the address bar, enter `https://my.okalone.net` and tap **Go**. 3. Tap the **Share** icon (an arrow pointing up out of a box) at the bottom of the screen. 4. Scroll the share sheet upward and tap **Add to Home Screen**. 5. In the **Add to Home** dialog: * Edit the shortcut name if desired (e.g., “Ok Alone Dashboard”). * Tap **Add**. 6. Safari will close, and the new icon appears on your Home screen. ![Ok Alone Dashboard to your Phone’s Homepage](https://okalonedocs.com/wp-content/uploads/2020/06/oheamehmkjdohjie.png) ## ## Android 1. Open **Chrome**. 2. Navigate to `https://my.okalone.net`. 3. Tap the **menu** icon (three dots) in the upper-right corner. 4. Select **Install app**. 5. In the confirmation prompt, tap **Install**. 6. The Ok Alone Dashboard shortcut will be added to your Home screen and app drawer. ![](https://okalonedocs.com/wp-content/uploads/2023/08/install_app_mobile-393x1024.png) ## ## Tips * The shortcut functions like a native app, launching the Dashboard in full-screen mode without browser controls. * If you change your Dashboard URL or subdomain, repeat the steps to update the shortcut. If you have questions or encounter issues, contact **customer.support@ok-alone.com** ================================================================================ ## Article 51: Start and End Shift Reminders Section: Administrators Article ID: 35908047510161 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35908047510161-Start-and-End-Shift-Reminders Created: 2025-06-04T17:24:29Z Updated: 2025-06-20T19:31:56Z --- Start and End Shift Reminders help workers remember to begin and finish their shifts on time. By sending automated SMS, email, or phone call notifications, you reduce the risk of missed check-ins and ensure workers are monitored during the correct hours. This article explains how to view, create, copy, and configure Start/End Shift Reminders in Ok Alone. ## What Are Start and End Shift Reminders * **Start Shift Reminder** : Sends a notification (SMS, email, or phone call) to a worker—optionally also to their Monitor—if they have not started their shift by a specified time. * **End Shift Reminder** : Sends a notification when a worker has not ended their shift by a specified time. Reminders trigger 5–30 minutes after a scheduled shift start or end time. You choose the delay, and notifications go out via the channel(s) you select. ## ## How to View Start/End Shift Reminders 1. Log in to the Ok Alone dashboard at ****. 2. In the sidebar, click **Workers**. 3. Find the Worker whose reminders you want to configure and click **Edit**. 4. Select the **Start and End Shift Reminders** tab. ![](https://okalonedocs.com/wp-content/uploads/2022/11/image-19-1024x135.png) 5. A calendar for the current month displays all existing Start/End shifts for that worker. ## ![](https://okalonedocs.com/wp-content/uploads/2022/11/image-20-1024x474.png) ## How to Add a Start or End Shift 1. In the **Start and End Shift Reminders** calendar, click the day you want to schedule. 2. A pop-up window appears with fields for: * **Start Shift Time** : Enter the clock time the worker should begin their shift. * **End Shift Time** : Enter the clock time they should end. 3. If you do not need either a start or end reminder on that date, leave the corresponding field blank. 4. Click **Save** (or **Update**) to apply. ![](https://okalonedocs.com/wp-content/uploads/2022/11/image-21.png) To modify an existing shift: * Click the date, adjust the time, then click **Update**. * To remove a shift entirely, click the date and select **Remove** from the time dropdown. ## ## How to Set Up Multiple Worker Shifts If a worker follows a repeating schedule—such as Monday, Wednesday, and Friday from 8:00 AM to 6:00 PM—use the **Add Multiple Start/End Times** feature to save time. 1. In the **Start and End Shift Reminders** tab, click **Add Multiple Start/End Times**. ![](https://okalonedocs.com/wp-content/uploads/2022/11/image-22-1024x98.png) 2. In the pop-up: * **Select Date Range** : Click the first date (e.g., September 1), then click the last date (e.g., September 30). Use the month arrows at the top of the calendar to navigate if needed. ![](https://okalonedocs.com/wp-content/uploads/2022/11/image-29.png) * **Set Shift Time** : Choose the shift hour in the “Shift Time” dropdown. * **Choose Shift Type** : Select **Start** or **End**. ![](https://okalonedocs.com/wp-content/uploads/2022/11/image-24.png) * **Select Weekdays** : Tick the checkboxes for the days of the week the worker is scheduled to work (e.g., Monday, Wednesday, Friday). ![](https://okalonedocs.com/wp-content/uploads/2022/11/image-25.png) 3. Click **Update Start/End Times**. All selected dates within the range receive the configured Start or End reminders on the chosen weekdays. > **Note:** To remove any shift within that range, click the date in the main calendar and choose **Remove** under the time dropdown. ## ## Copying Shifts to Workers or Groups After configuring one worker’s shifts, you can copy them to other workers or entire groups to ensure consistent scheduling. 1. Open the **Start and End Shift Reminders** tab for the worker whose shifts you want to copy. 2. Click **Copy Start/End Shifts to Worker/Groups**. ![](https://okalonedocs.com/wp-content/uploads/2022/11/image-26.png) 3. In the pop-up: * **Select Workers** : Tick the checkboxes next to individual workers. * **Or Select Groups** : Tick the checkbox next to one or more groups. 4. Choose **Copy the Shifts to These Workers/Groups** , then click **Copy**. All selected workers or group members receive identical Start and End shift schedules. ## ## Start/End Shift Reminder Settings These settings apply globally to every worker. To adjust them, click **Change Start/End Shift Settings** in the **Start and End Shift Reminders** tab. ![](https://okalonedocs.com/wp-content/uploads/2022/11/image-27.png) 1. **Delay for Missed Start/End Shift Alert** * Choose how many minutes after a scheduled shift start or end time the system waits before sending the worker (and optionally the Monitor) a reminder. * **Recommendation** : 5 minutes. 2. **Send Start/End Shift Alert to Monitor** * Check this box if you want the assigned Monitor to receive an alert whenever a worker misses a Start or End shift. 3. **Send Worker Reminder Using** * Select the notification channel for the worker (SMS, email, or phone call). * **Recommendation** : SMS for fastest delivery. 4. Click **Save** or **Update** to apply these default settings. ![](https://okalonedocs.com/wp-content/uploads/2022/11/image-28.png) ## ## Feature Management Start and End Shift Reminders are part of the **Communication Plan**. If you do not see these options: 1. Go to **Settings → Extra Features**. 2. Under **Communication Plan** , ensure **Start/End Shift Reminders** (or a similar label) is checked. 3. Click **Update Your Feature Settings**. ![](https://okalonedocs.com/wp-content/uploads/2022/12/feature_mgmt-2-1024x394.png) If you still do not see the menu, contact Ok Alone Support at **customer.support@okalone.net** to verify your account’s feature access. ## ## Best Practices * **Plan Shift Reminders in Advance** Schedule all recurring shifts at the beginning of each month to ensure consistency. * **Use Copy to Groups for Teams** If multiple workers share the same schedule, set up one worker first, then copy to their group. * **Communicate Reminder Changes** Inform workers if you adjust the default delay or notification channel so they know when to expect alerts. * **Verify Time zones** If your account covers multiple regions, ensure each worker’s time zone is correct; otherwise, reminders may trigger at the wrong local time. ================================================================================ ## Article 52: Upload/Export Shift Start and End Times Section: Administrators Article ID: 35908284843793 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35908284843793-Upload-Export-Shift-Start-and-End-Times Created: 2025-06-04T17:31:46Z Updated: 2025-07-30T22:51:57Z --- Ok Alone allows you to bulk upload or export Shift Start and End Times using a spreadsheet (CSV or Excel). This feature is located under **Reports & Logs** and makes it easy to manage many workers’ schedules at once. Follow the steps below to upload and export shifts. ## Accessing Shift Upload/Export 1. Log in to the Ok Alone dashboard at ****. 2. In the left-hand menu, click **Reports & Logs**. 3. Select **Shift Upload/Export**. ![](https://okalonedocs.com/wp-content/uploads/2022/11/sidebar-access.png) ## Preparing Your Spreadsheet Ok Alone provides two example templates—one that uses Worker Email as the identifier and one that uses Worker PIN. Download the template that matches your preferred identifier, then populate it as follows: * **Worker Email or PIN** : Identify each worker by their email address or PIN. * **Worker Name** : For reference only; Ok Alone uses the identifier to match workers. * **Shift Date** : The date of the scheduled shift (YYYY-MM-DD). * **Shift Start Time** : The scheduled start time (HH:MM). This field is optional—leave blank if not needed. * **Shift End Time** : The scheduled end time (HH:MM). This field is optional—leave blank if not needed. > **Note** : If your workers are in different time zones, each time in the spreadsheet applies to that worker’s local time zone. ## ![](https://okalonedocs.com/wp-content/uploads/2022/11/shift-upload-example.jpg) ## Uploading Shift Start/End Times 1. On the **Shift Upload/Export** page, click the link for the template you want (Email ID example or PIN example) and save the file to your computer. 2. Open the template in Excel or another spreadsheet editor. Fill in all required columns for each worker and shift date, up to one year in the future. 3. Return to the Ok Alone dashboard. Under **Shift Upload/Export** , choose: * **Identifier Type** : Select **Email** or **PIN** , matching your spreadsheet. * **First Row Contains Headers** : Check this box if your spreadsheet’s first row is column headers (recommended). ![](https://okalonedocs.com/wp-content/uploads/2022/11/upload_type.png) 4. Click **Continue to Upload**. A pop-up appears with a drag-and-drop area. 5. Drag your completed spreadsheet into the box, or click **Choose File** to locate it on your computer. 6. Verify that your file appears in the upload queue (to the right of the pop-up). 7. Click **Upload**. Ok Alone processes the file and displays a preview of the Shift Start/End Times being imported. ![](https://okalonedocs.com/wp-content/uploads/2022/11/upload_queue-1024x298.png) 8. Review the listed entries for accuracy. If everything looks correct, confirm the import. > If any rows contain invalid data—such as an unrecognized email/PIN or an invalid time—the upload preview highlights the error. Fix these in your spreadsheet and re-upload. ## ## Exporting Shift Start/End Times 1. On the **Shift Upload/Export** page, scroll to the **Export Shifts** section. 2. Define the parameters for your export: * **Date Range** : Choose the start and end dates for the shifts you want to export. * **Filter by Group** (optional): Select one or more worker groups to narrow the export. * **Filter by Worker** (optional): Select individual workers if you only need their schedules. * **Identifier Type** : Choose whether the exported file uses Worker Email or PIN. 3. Click **Export**. Ok Alone generates an Excel (.xlsx) file containing all Shift Start and End Times that match your filters. ![](https://okalonedocs.com/wp-content/uploads/2022/11/export_params.png) 4. Save the file for your records or edit it and re-upload later if you need to update schedules in bulk. > **Important** : > > * If you choose **Email** as your identifier and a worker does not have an email on file, that worker is excluded from the exported spreadsheet. > > * When re-uploading, ensure the identifier type in the pop-up matches the one used in your export. > > ## ## Best Practices * **Maintain a Master Schedule** : Keep a copy of your uploaded spreadsheet as a reference. This simplifies future edits or batch updates. * **Use Groups When Possible** : Filtering by group during export helps you update shifts for teams without affecting unrelated workers. * **Validate Data Before Upload** : Make sure every email/PIN and time entry is correct to avoid upload errors. * **Stagger Bulk Changes** : If you’re making significant schedule adjustments, consider exporting, editing offline, and re-uploading during off-peak hours to minimize disruption. ## ## Need Help? If you have questions about uploading or exporting Shift Start and End Times: * Email Ok Alone Support at **customer.support@ok-alone.com** * Visit our documentation: By using the Shift Upload/Export feature, you can efficiently manage multiple workers’ schedules and keep your entire team monitored accurately. ================================================================================ ## Article 53: Monitor Alert Delay – Grace Period Section: Administrators Article ID: 35908176965137 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35908176965137-Monitor-Alert-Delay-Grace-Period Created: 2025-06-04T17:28:49Z Updated: 2025-07-30T22:51:19Z --- The Monitor Alert Delay—often called the Grace Period—defines how long Ok Alone waits after a worker misses a check-in before notifying their Monitor. By adjusting this delay, you can reduce false alarms and give workers a short window to check in before an alert is sent. Follow the steps below to view and change the Monitor Alert Delay settings. ![](https://okalonedocs.com/wp-content/uploads/2021/10/Screenshot_11.png) ## What Is the Monitor Alert Delay (Grace Period) * **Monitor Alert Delay (Grace Period)** : The amount of time between a missed worker check-in and when the Monitor receives an alert. * If a worker fails to check in at the scheduled time, Ok Alone waits for the Grace Period before escalating to the assigned Monitor. * A properly configured Grace Period prevents immediate alerts for minor delays (e.g., if a worker’s phone rings or they’re temporarily offline). ## ## How to Set the Monitor Alert Delay 1. **Log in** to the Ok Alone dashboard at [**https://my.okalone.net**](https://my.okalone.net) using an Admin account. 2. In the left-hand toolbar, click **Settings**. ![](https://okalonedocs.com/wp-content/uploads/2022/12/sidebar_company_settings.png) 3. Under **Settings** , find the **Monitor Alert Delay** dropdown. 4. Click the dropdown and select the desired delay: * 5 minutes * 10 minutes * 15 minutes * 20 minutes * 25 minutes * 30 minutes 5. Scroll to the bottom of the page and click **Update** to save your changes. ![](https://okalonedocs.com/wp-content/uploads/2022/12/alert_delay.png) Once saved, the new Grace Period applies to all workers in your account. If a worker misses a check-in, their Monitor will be notified only after this delay has elapsed. ## ## Flexible Alert Delays Ok Alone also offers **Flexible Alert Delays** for specific check-in types, allowing you to customize response times for high-risk scenarios: * **Worker Down Check-Ins** : If Man Down detection is enabled and a worker appears immobile, you can set a shorter Grace Period so that Monitors receive alerts more quickly. * **High-Risk Check-Ins** : When a worker switches to a high-risk status (for example, entering a hazardous area), you can define a shorter delay for missed check-ins during that period. To configure Flexible Alert Delays: 1. Go to **Settings → Flexible Alert Delays** (if available in your plan). 2. Choose separate delays for Worker Down and High-Risk incidents—typically shorter than the standard Grace Period. 3. Click **Save** to apply both standard and flexible delays. ## ## Feature Management Reminder Monitor Alert Delay settings are part of the **Communication Plan**. If you do not see the **Monitor Alert Delay** option: 1. Navigate to **Settings → Extra Features**. 2. Under **Communication Plan** , ensure **Monitor Alert Delay (Grace Period)** is checked. 3. Click **Update Your Feature Settings**. ## ## Best Practices * **Balance Responsiveness and False Alarms** Set a Grace Period that accommodates minor connectivity issues (5–10 minutes) without delaying real emergencies too long. * **Shorten Delays for High-Risk Scenarios** For Worker Down or High-Risk check-ins, choose a much shorter delay—often 1–3 minutes—to ensure an immediate response. * **Communicate with Monitors** Let your team know if you adjust the Grace Period so they understand why they might receive alerts sooner or later. * **Review Regularly** Periodically revisit the delay settings to make sure they still match your operational needs (e.g., if workers change locations or connectivity improves). If you have any questions or need assistance setting up your Monitor Alert Delay, email **customer.support@ok-alone.com** ================================================================================ ## Article 54: MFA Authentication in OK Alone Section: Administrators Article ID: 35352882399505 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35352882399505-MFA-Authentication-in-OK-Alone Created: 2025-05-16T23:00:38Z Updated: 2025-06-18T22:36:11Z --- Multi-factor authentication (MFA) is a security process that requires users to present two or more independent “factors” to verify their identity before granting access. By combining multiple proofs, MFA makes it far harder for an attacker to compromise an account, even if one factor (like a password) is stolen. **The three classic factor types are:** 1. **Something you know** – Passwords, PINs, or answers to security questions 2. **Something you have** – A hardware token (e.g. YubiKey), a smartphone with an authenticator app, SMS or email one-time codes 3. **Something you are** – Biometric data such as fingerprint, facial recognition, or iris scan Some systems also use: * **Somewhere you are** (e.g. geolocation or IP address) * **Something you do** (behavioral biometrics, like typing rhythm) ### ### How MFA Works in Practice 1. **You enter your username & password.** 2. **The system prompts for a second factor.** * It might send a one-time code via SMS, ask you to confirm a push notification in an authenticator app, or require a fingerprint scan. 3. **You provide that second factor.** 4. **Access is granted.** If an attacker has only your password, they still can’t log in without the additional factor. ### ### Common MFA Methods * **Time-based One-Time Passwords (TOTP):** Apps like Google Authenticator or Authy generate a new six-digit code every 30 seconds. * **Push notifications:** A service (e.g. Duo, Microsoft Authenticator) sends a “Approve/Deny” alert to your registered device. * **Hardware tokens:** Standalone devices (e.g. RSA SecurID, YubiKey) that generate or cryptographically sign a one-time code. * **SMS/email codes:** The system texts or emails you a temporary code—convenient but vulnerable to SIM swapping or email hacks. * **Biometrics:** Fingerprint, facial recognition, or even behavioral patterns on supported devices. ### ### Benefits of MFA * **Stronger security** by layering factors * **Reduced risk of credential theft** , phishing, and automated attacks * **Compliance** with regulations (e.g. PCI DSS, HIPAA, GDPR may require MFA for sensitive access) * **User confidence** knowing accounts are better protected ================================================================================ ## Article 55: Feature Management in OK Alone Section: Administrators Article ID: 35907113522705 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35907113522705-Feature-Management-in-OK-Alone Created: 2025-06-04T16:51:27Z Updated: 2025-07-30T22:50:50Z --- When you set up an Ok Alone account, a set of core features is enabled by default. As your team’s needs evolve, you can turn additional features on or off to streamline the dashboard and app experience. This article explains how to access Feature Management, what each feature category does, and how to enable or disable features safely. ## ## Accessing Extra Features 1. Log in to the Ok Alone dashboard as an Admin or a user with permission to modify settings. 2. In the sidebar, click **Settings**. 3. Under **Settings** , select **Extra Features**. ![Extra Features is under the Settings section of the sidebar](https://okalonedocs.com/wp-content/uploads/2022/12/dash_settings_features.png) Once you open **Extra Features** , you’ll see four main sections: * **Dashboard Features** * **App Features** * **Communication Plan** * **Integrations** Each section groups related capabilities so you can quickly understand how toggling them will affect your account. ## ## Feature Categories ### 1\. Dashboard Features These controls affect what Monitors see and use on the web dashboard. Common options include: * **Groups** : Organize workers into groups for targeted alert routing. * **Worker Reports** : Enable detailed reporting on check-ins, shifts, and alerts. * **Safety Awards** : Turn on gamified recognition (points, certificates) for workers who consistently check in. If a Dashboard feature is already in use—for example, if you have existing Groups—the corresponding section will be grayed out. You must delete or disable any associated data (such as removing all Groups) before you can toggle that feature off. ![](https://okalonedocs.com/wp-content/uploads/2022/12/dash_feature_mgmt-1024x595.png) ### ### 2\. App Features These settings determine which capabilities appear in the Ok Alone mobile and desktop apps. Examples include: * **Check-In Timers** : Let workers choose or remove preset check-in intervals. * **High-Risk Check-Ins** : Allow workers to switch to a shorter timer when in hazardous situations. * **Man Down Detection** : Enable or disable fall-detection. Disabling an App feature removes it from every worker’s app interface. If workers are actively using a particular app feature, the toggle will be grayed out until you remove all dependencies (for instance, delete any active high-risk timers). ### ### 3\. Communication Plan The **Comms Plan** section governs advanced notification workflows, such as: * **Start/End Shift Reminders** : Automatically remind workers to start or end their shifts. * **Out-of-Hours Monitoring** : Assign different escalation rules for after-hours alerts. * **Alert Loops** : Set up sequential notifications (email, SMS, phone call, WhatsApp) so that if one monitor doesn’t respond, the system moves on to the next. Because these features tie directly into your account’s escalation procedures, any enabled Comms Plan option will be grayed out if monitors or workers are actively relying on it. To disable, first remove or reconfigure the associated reminder/escalation in the Communication Plan settings. ### ### 4\. Integrations Integrations let you connect Ok Alone to third-party services, increasing functionality and response accuracy. Common integrations include: * **what3words** (recommended for pinpointing worker locations) * **Microsoft Teams** (send alerts directly into Teams channels) * **Zapier** (automate workflows between Ok Alone and other business apps) If an integration is already linked—for example, if you have an active what3words account connected—the toggle will be grayed out until you disconnect that integration from your account. ## ## Enabling or Disabling Features 1. In each section, click the checkbox beside a feature to turn it on or off. * **Checked** = Feature enabled. * **Unchecked** = Feature disabled. 2. If a feature’s row is **grayed out** , that means the feature is currently in use. \- To disable, first remove all active configurations (e.g., delete all Groups before disabling Groups). \- Once no active dependencies remain, the checkbox will become clickable. 3. Repeat for every feature you wish to change. > **Tip:** If you’re unsure whether a feature is in use, double-check your Dashboard or Communication settings. For example, if “Worker Reports” is grayed out, open the Reports menu and see if any scheduled or historical reports rely on this feature. ## ## Saving Your Changes After adjusting the checkboxes: 1. Scroll to the bottom of the **Extra Features** page. 2. Click the blue **Update Your Feature Settings** button. Only when you click **Update Your Feature Settings** will the system apply your changes. If you navigate away without saving, your toggles will reset to their previous state. ![](https://okalonedocs.com/wp-content/uploads/2022/12/update_feature.png) ## ## Best Practices * **Plan Before You Toggle** Review which teams or workers rely on each feature. Disabling a feature without migrating or removing its dependencies can interrupt workflows. * **Notify Your Team** Let Monitors and Admins know when you disable a Dashboard or Communication feature, as it may change their notification patterns. * **Test in a Staging Environment** If possible, experiment with new features in a test account before enabling them in production. * **Use Integrations Wisely** Enable only the integrations your team will actively use (e.g., what3words for faster dispatch). Unused integrations can clutter the interface. ## ## Need Help? If you have questions about Feature Management or run into any issues: * Contact your Ok Alone Admin for guidance on removing dependencies. * Email Ok Alone Support at **customer.support@ok-alone.com** ================================================================================