# Lone Workers Category: Lone Workers Total Articles: 43 Generated: 2026-01-23 11:10:30 ================================================================================ ## Article 1: Assigning a ZOLEO Device in the OK Alone App Section: Device Guides Article ID: 40992801024529 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/40992801024529-Assigning-a-ZOLEO-Device-in-the-OK-Alone-App Created: 2025-11-17T10:41:34Z Updated: 2025-11-17T10:41:56Z --- Workers can now assign their own ZOLEO device directly from the OK Alone mobile app. This gives teams far more flexibility, especially when ZOLEO units are shared between workers or used only for specific remote tasks. This guide explains how the feature works, what your organisation must set up beforehand, and the step-by-step process workers follow to assign or unassign their ZOLEO device. ## Before You Begin To use ZOLEO self-assignment, your organisation must provide OK Alone with a current list of all ZOLEO devices, including: * Device IMEI (15-digit number) * Device phone number * Optional friendly name (e.g., “Forestry Team ZOLEO 1”) Once the list is added to your company account, all approved devices will be available for workers to search and assign from inside the OK Alone app. ## Why Use Self-Assignment? Workers often use different ZOLEO devices on different days, or only take a satellite device when travelling to a remote area. This feature removes admin overhead and ensures each worker can quickly connect to the correct ZOLEO before starting their shift. **Key advantages:** * Workers select their own device when needed * No dashboard changes required * Ensures all status updates, check-ins, and alerts route through the right ZOLEO * Prevents confusion when devices are shared across teams ## How Workers Assign Their ZOLEO Device ### Step 1: Open Useful Links Open the OK Alone app, log in, and tap the menu icon. Select **Useful Links**. ### Step 2: Choose “Assign Your ZOLEO” In the Useful Links list, tap **Assign Your ZOLEO** to open the assignment screen. ![](https://okalone.zendesk.com/hc/article_attachments/40992801020817) ### Step 3: Search for Your Device You’ll now see: * Your current assigned device (or “No ZOLEO assigned”) * A search box for friendly name, IMEI, or phone number * A list of available devices Begin typing to filter the list. ### Step 4: Select and Assign Tap the device you want to use, then tap **Assign Selected Device**. Once assigned, your chosen ZOLEO will appear at the top of the screen under **Current ZOLEO Assignment**. This assignment takes effect immediately. Any other worker previously using that device will be unassigned automatically. ![](https://okalone.zendesk.com/hc/article_attachments/40992814434449) ## Unassigning a Device At the end of your shift or when you’re done using the ZOLEO: 1. Return to the **Assign Your ZOLEO** page 2. Tap **Unassign Device** at the bottom This frees the device for another worker and ensures your next shift doesn’t accidentally use the wrong ZOLEO. ## Important Notes * A ZOLEO device must be assigned **before** starting a session using satellite messaging. * If the worker forgets to unassign their device, the next worker can still claim it—assignment always follows the most recent selection. * If no devices appear in search, your organisation may not have provided device details yet. Contact your administrator or email [customer.support@ok-alone.com](mailto:customer.support@ok-alone.com)[](mailto:customer.support@okalone.net) for help. ================================================================================ ## Article 2: Introducing Live Activities on iPhone — Safety Status at a Glance Section: App Features Article ID: 40891549525393 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/40891549525393-Introducing-Live-Activities-on-iPhone-Safety-Status-at-a-Glance Created: 2025-11-13T12:46:46Z Updated: 2025-11-13T13:17:31Z --- We’re bringing a helpful new upgrade to the OK Alone iOS app: **Live Activities**. This feature keeps your work status visible right on your lock screen, without needing to unlock your phone or open the app. It’s a simple, steady way to stay aware of your check-ins and monitoring throughout your shift. ## **Stay Informed Without Lifting a Finger** Live Activities appear on the lock screen. They stay there for your entire shift, updating automatically as things change. Whether a timer is counting down or monitoring is running quietly in the background, you’ll always know your status with a quick glance. ![](https://okalone.zendesk.com/hc/article_attachments/40892848650001) ## **Clear, Easy-to-Read Status Indicators** Depending on what’s happening during your shift, the display will automatically show the right information: * **Timed Activities** – A clear countdown for tasks that have their own timer. * **High-Risk Check-Ins** – A prominent warning-style countdown when you’re in high-risk mode. * **Regular Check-Ins** – Your regular check-in timer displayed front and centre. * **Monitoring Active** – When you’re on shift without a timer, it reassures you that monitoring is still running. Everything updates on its own—no interruptions, no extra steps. ## **Immediate Alerts When Something’s Wrong** If a check-in becomes overdue, the display switches to a bold red warning so you’re instantly aware. The app will also sound an alarm to make sure it isn’t missed. This keeps you informed and helps ensure your safety is never left to chance. ## **Works Even When Your Phone is Locked** On supported iPhones, Live Activities stay visible even when the screen dims, using very little battery. And if you tap the banner, the OK Alone app opens instantly so you can check in or update your status. ## **Reliable and Seamless** Even if you close the app, Live Activities continue running and will update again as soon as you return. Everything is designed to keep your status accurate and up to date, so you always know where you stand. If you’re using iOS 16.1 or later, you’ll get this feature as soon as you update OK Alone. It’s a simple improvement that makes a big difference—keeping your check-ins, timers, and safety status clear and close at hand. ================================================================================ ## Article 3: Testing Your ZOLEO Device with OK Alone Section: Device Guides Article ID: 40713610030993 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/40713610030993-Testing-Your-ZOLEO-Device-with-OK-Alone Created: 2025-11-07T12:48:13Z Updated: 2025-11-07T12:51:04Z --- Before testing your ZOLEO device, make sure the following setup is complete: 1. **Your ZOLEO device is registered** with a valid ZOLEO account. __See ZOLEO’s guide:__ How to Activate Your ZOLEO Device 2. **Your ZOLEO account is linked to OK Alone.** Follow this guide: [Setting up a ZOLEO Device with OK Alone](https://okalone.zendesk.com/hc/en-gb/articles/35820781789201-Setting-up-a-ZOLEO-device-with-Ok-Alone)[](https://okalone.zendesk.com/hc/en-gb/articles/35820781789201-Setting-up-a-ZOLEO-device-with-Ok-Alone) Once setup is complete, you can run the following tests to confirm communication between ZOLEO and OK Alone. ## Test One – Using the Check-In Button on Your ZOLEO Device 1. Go outside to ensure a **clear view of the sky**. 2. **Short-press** the Check-In button on your ZOLEO device. 3. This will start a session in OK Alone and include your current location. 4. It can take a few minutes for the data to transfer to OK Alone. ![](https://okalone.zendesk.com/hc/article_attachments/40713709682321) **Important:** Before running this test, make sure you **do not have an active shift/session** in OK Alone. **Expected Result:** You should see a new session appear in OK Alone within a few minutes, confirming that your ZOLEO is sending data correctly. ### **Test Two – Testing OK Alone’s ZOLEO Mode** 1. Go outside (with a clear line of sight to the sky). 2. On your phone, enable **Airplane Mode**. 3. Open the **OK Alone app** and tap **Start Shift**. 4. Since you are offline, the app will prompt you to **“Use ZOLEO.”** 5. Tap **Use ZOLEO**. 6. The OK Alone app will switch to the ZOLEO app to send your status update. 7. Once the message is sent, return to the OK Alone app. ![](https://okalonedocs.com/wp-content/uploads/2025/05/image-2-1024x447.png) **Important:** Before running this test, make sure you **do not have an active shift/session** in OK Alone. **Expected Result:** Your shift should show as started in OK Alone, confirming that the ZOLEO message was successfully sent and received. [**Learn more here:** Using OK Alone with ZOLEO for Remote Status Updates](https://okalone.zendesk.com/hc/en-gb/articles/35229518340369) ### **OK Alone Contact Numbers** Make sure you are sending messages to the correct OK Alone number for your region: Country | Number(s) ---|--- **Canada** | +1 604 256 5739 **USA** | +1 650 402 3018 **UK** | +44 7380 336757 ### **Troubleshooting Tips** * Ensure you have a **clear view of the sky** for a stable satellite connection. * Wait a few minutes for ZOLEO messages to sync to OK Alone. * Verify your **ZOLEO account is linked** correctly to your OK Alone worker profile - both IMEI and ZOLEO number. * Confirm you are messaging the correct regional OK Alone number. If your tests do not appear in OK Alone, repeat the process once more or contact support. ================================================================================ ## Article 4: Companion Mode — Your Personal Safety Partner Section: App Features Article ID: 40649935021201 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/40649935021201-Companion-Mode-Your-Personal-Safety-Partner Created: 2025-11-05T15:56:35Z Updated: 2025-11-05T15:56:40Z --- At OK Alone, we know that many safety risks for lone workers don’t begin as full-blown emergencies, but rather as moments of discomfort: walking to your car at night, entering an unfamiliar neighbourhood, or being alone in a remote location until someone arrives. That’s why we’re proud to introduce **Companion Mode** — a dedicated service designed for exactly those moments. ### What is Companion Mode? Companion Mode is your go-to option when you **feel unsafe** , but you’re __not yet__ in an active emergency. Press the Help button in the OK Alone app or on your device, and you’ll be connected immediately with a trained operator at our Safety Monitoring Center. Once connected, the operator will **stay on the line with you** , offering a reassuring voice, monitoring your situation, and remaining with you until you reach a safe place. ### Why use Companion Mode? * Because you know you’re not just fine — you’d rather not be alone until you’re safe. * Because you’d like someone listening, ready to respond **if** the situation turns worse. * Because you know the difference between being __uncomfortable__ and being in a __critical incident__ — and you want the right level of monitoring for each. ### How it works 1. You feel uneasy or unsafe. 2. Press the Help button on your OK Alone device or app. 3. You’re connected to a trained ARC operator. 4. Explain your situation briefly: e.g., “I’m walking to my car in a dim‐lit lot,” or “I’m waiting in an unfamiliar area for my ride.” 5. You can put your phone on loudspeaker (if helpful) so the operator can hear ambient sounds. 6. The operator remains online with you and monitors for any signs of escalation. 7. If your situation worsens — for example: you’re followed, you’re blocked from leaving, or you feel an urgent threat — the operator instantly escalates to a full emergency (Red Alert) and dispatches needed help. 8. Once you reach safety (your car, building, ride person, etc.), you can end the session. ### Who is covered? All lone workers using OK Alone __without SMC__ (Standard Monitoring Contract) are eligible. Whether you’re working evenings, in remote locations, or in unfamiliar terrain — Companion Mode is here for you. ### Why this matters For decades, lone-worker safety has focused on panic alarms and full emergencies. What hasn’t always been addressed is the “in-between” moment – when you’re alone, feeling uneasy, and would like someone to stay with you until you’re safe. Companion Mode fills that gap. With OK Alone’s trusted monitoring infrastructure behind you, you’re not just pushing a button — you’re gaining a partner until you arrive at safety. ================================================================================ ## Article 5: Discreet Help Alert Options for Android Section: App Features Article ID: 40648979844625 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/40648979844625-Discreet-Help-Alert-Options-for-Android Created: 2025-11-05T15:30:50Z Updated: 2025-11-05T15:30:55Z --- The OK Alone Android app offers multiple ways for workers to discreetly request help in an emergency—without needing to unlock their phone or open the app. These methods allow quick and subtle activation, ideal for high-risk or sensitive situations. **Discreet Help Alert Options include:** * **SOS Power Button** * **Shake for Help** * **Android Shortcuts** ## [**1\. SOS Power Button**](https://okalone.zendesk.com/hc/en-gb/articles/40645327775377) **What it does:** Lets you trigger a Help alert by pressing your phone’s **power button multiple times** in succession. **How it works:** When enabled, OK Alone monitors your power button presses. A specific sequence—such as 3 or 4 presses—sends an instant Help alert to your monitor(s) with your GPS location. **Benefits:** * Works even when the phone is locked * No need to open the app * Ideal for discreet or hands-off emergencies [Android Power Button SOS: Understanding Your Options](https://okalone.zendesk.com/hc/en-gb/articles/40645327775377) ![](https://okalone.zendesk.com/hc/article_attachments/40648979832209) ## [2\. Shake for Help](https://okalone.zendesk.com/hc/en-gb/articles/35352548446865) **What it does:** Lets you activate a Help alert by **shaking your phone strongly** —no button presses or screen interaction required. **How it works:** When you shake the device, OK Alone starts a **20-second countdown** with a vibration and notification. * If it’s a real emergency, let the countdown continue—your Help alert will be sent automatically. * If it’s a false alarm, open the app and tap **Cancel Help**. [Using Shake for Help on Android](https://okalone.zendesk.com/hc/en-gb/articles/35352548446865) ![](https://okalone.zendesk.com/hc/article_attachments/40648963384209) ## 3\. Android Shortcuts **What they do:** Android shortcuts let you **trigger Help or Check-In actions directly from your home screen** , without opening the OK Alone app. This feature provides another discreet, one-tap method for quick access to safety features. **Example:** Long-press the OK Alone icon on your home screen to see a menu of shortcuts: **Available shortcuts:** * **Start Shift** – Begin your shift monitoring instantly. * **Get Help** – Immediately trigger a Help alert. * **Check In** – Send your regular safety check-in. * **End Shift** – Finish your current session. ![](https://okalone.zendesk.com/hc/article_attachments/40648963385489) **Tip:** Add OK Alone to your home screen dock for instant access, even if your phone is locked or on standby. ================================================================================ ## Article 6: Android Power Button SOS: Understanding Your Options Section: App Features Article ID: 40645327775377 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/40645327775377-Android-Power-Button-SOS-Understanding-Your-Options Created: 2025-11-05T14:07:04Z Updated: 2025-11-05T14:08:30Z --- Workers can now trigger an emergency alert by quickly pressing their phone’s power button multiple times — without unlocking the device or opening the app. ## Introduction to the Power Button SOS This provides a discreet, fast way to call for help when workers can’t safely access their phone or need to avoid drawing attention. The feature is disabled by default and can be managed through a dedicated settings screen accessible from the main menu. ![](https://okalone.zendesk.com/hc/article_attachments/40645332316945) ## OK Alone Power Button SOS Overview The **Power Button SOS** feature lets you signal for help by pressing your phone’s **power button several times in quick succession**. It works even when your screen is locked and your phone is in your pocket. To turn the feature on or manage your preferences: 1. Open the **OK Alone** app. 2. Tap the **Menu (☰)** icon. 3. Select **SOS Button**. 4. Toggle the feature **On**. 5. Choose how many button presses trigger the alert (for example, 4 or 6). 6. Select whether a notification should appear when triggered. 7. Tap **Save Settings**. ![](https://okalone.zendesk.com/hc/article_attachments/40645332317969) ## OK Alone vs. Android Emergency SOS The key difference lies in how each feature is triggered: * **Android Emergency SOS:** Activated by pressing the power button **five or more times rapidly**. It automatically dials emergency services (e.g., 999, 911, 112). * **OK Alone Power Button SOS:** Sends an alert through the OK Alone system to your designated monitors or monitoring centre. Both use the power button, so they may conflict if activated the same way. ## Why They Might Conflict Since both features use the power button: * **Android SOS takes priority** — it’s built into the system. * **Rapid presses may trigger both** , resulting in unwanted emergency calls. ## How to Avoid the Conflict #### **Option 1: Disable Android Emergency SOS** If available on your phone: 1. Go to **Settings > Safety and emergency > Emergency SOS**. 2. Turn off **Use Emergency SOS** or **Call emergency services**. > Some devices (especially Samsung) don’t allow full disablement — continue with Option 2. #### **Option 2: Press the Power Button More Slowly** If you want to keep Android’s Emergency SOS active, you can avoid triggering it by **pressing your power button more slowly** when using OK Alone. * Android detects SOS when the power button is pressed **five times very quickly** (faster than two presses per second). * If you press the power button **about twice per second** , OK Alone can still recognize your presses **without** activating Android’s SOS. This allows you to use OK Alone’s Power Button SOS safely on Samsung and other Android devices where the built-in Emergency SOS cannot be disabled. ================================================================================ ## Article 7: Using iPhone Satellite SMS with OK Alone Section: Device Guides Article ID: 39498302956561 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/39498302956561-Using-iPhone-Satellite-SMS-with-OK-Alone Created: 2025-09-29T11:15:46Z Updated: 2025-09-29T11:15:51Z --- With iPhone 14 and later (running iOS 18 or higher), Apple has introduced **Messages via Satellite**. This lets you send and receive text messages when you’re completely out of Wi-Fi and mobile coverage. OK Alone can use this feature to help you stay connected and update your status safely when you’re off-grid. This guide explains how it works with OK Alone and what to expect. ## When Does Satellite SMS Apply? Satellite SMS is only used if: * You are using an **iPhone 14 or newer** with **iOS 18+**. * You are located in a supported region (**currently U.S., Canada, and Mexico**). * You have **no Wi-Fi or mobile data** coverage. In this situation, OK Alone’s [**Limited Coverage Mode**](https://okalone.zendesk.com/hc/en-gb/articles/35352516554641-Low-Signal-Limited-Coverage-Mode-Using-the-App-with-No-Data-WiFi) will activate, giving you the option to send your check-in by SMS ## How It Works with OK Alone 1. **Try to Check In as Usual** * Open the OK Alone app and attempt your check-in or status update. 2. **App Detects No Coverage** * If there’s no data/Wi-Fi, Limited Coverage Mode appears. * Choose **Send SMS** from the pop-up. 3. **iPhone Switches to Messages** * OK Alone automatically prepares a text message to the OK Alone status number for your country. * Your iPhone will detect there’s no signal and prompt you to connect to a satellite. 4. **Aim at the Sky** * Follow the on-screen instructions from Apple. * Hold your phone outside with a clear view of the sky/horizon until the message is sent. 5. **Confirm in OK Alone** * Return to the OK Alone app and tap **Manual Update → Yes** to confirm your update was sent. ## Regional Availability * Apple currently supports **U.S., Canada, and Mexico**. * Other regions will be added as Apple and carriers gain regulatory approval. * If you are outside these regions, OK Alone still supports satellite check-ins through devices like [**ZOLEO**](https://okalone.zendesk.com/hc/en-gb/articles/35229518340369-Using-OK-Alone-with-ZOLEO-for-Remote-Status-Updates) or [**SPOT X**](https://okalone.zendesk.com/hc/en-gb/articles/35908872313617)**.** * ================================================================================ ## Article 8: App and Operating System Version and Requirements Section: App Features Article ID: 37511836019473 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/37511836019473-App-and-Operating-System-Version-and-Requirements Created: 2025-07-25T23:32:27Z Updated: 2025-08-12T23:04:15Z --- At Ok Alone, we’re committed to providing a reliable and user-friendly safety solution that works wherever your team operates. Our top-rated lone worker app is designed to operate seamlessly across a wide range of devices and platforms, ensuring maximum accessibility and safety coverage. ![](https://okalone.zendesk.com/hc/article_attachments/37511836019345)**App Version** Please visit the Apple App Store and Google Play Store to find the newest version of the OK Alone app. 📱 **Supported Platforms** Ok Alone is available on the following platforms: * iOS (iPhone) – Download via the Apple App Store * Android – Download via the Google Play Store ✅ **Recommended System Versions** To ensure optimal performance and full feature compatibility, we recommend: * Apple Operating System - Recommended: iOS 16 or newer * Android Operating System - Recommended: Android 11 or newer ================================================================================ ## Article 9: App and Operating System Version and Requirements Section: App Features Article ID: 37511797197841 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/37511797197841-App-and-Operating-System-Version-and-Requirements Created: 2025-07-25T23:30:10Z Updated: 2025-07-25T23:30:10Z --- At Ok Alone, we’re committed to providing a reliable and user-friendly safety solution that works wherever your team operates. Our top-rated lone worker app is designed to operate seamlessly across a wide range of devices and platforms, ensuring maximum accessibility and safety coverage. ![](https://okalone.zendesk.com/hc/article_attachments/37511797196689) **App Version** Please visit the Apple App Store and Google Play Store to find the newest version of the OK Alone app. 📱 **Supported Platforms** Ok Alone is available on the following platforms: * iOS (iPhone) – Download via the Apple App Store * Android – Download via the Google Play Store ✅ **Recommended System Versions** To ensure optimal performance and full feature compatibility, we recommend: * Apple Operating System - Recommended: iOS 16 or newer * Android Operating System - Recommended: Android 11 or newer ================================================================================ ## Article 10: Multi-Factor Authentication (MFA) for the OK Alone App Section: App Features Article ID: 37469047047313 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/37469047047313-Multi-Factor-Authentication-MFA-for-the-OK-Alone-App Created: 2025-07-24T14:33:53Z Updated: 2025-07-30T23:06:50Z --- Multi-Factor Authentication (MFA) adds an extra layer of security to your OK Alone account by requiring a one-time code sent via SMS in addition to your PIN. ## What Is MFA? MFA provides an additional login step that verifies the user’s identity using a code sent to their registered phone number. This helps ensure that only authorized users can access the account—even if their PIN becomes compromised. **Key points:** * MFA is **optional** for workers. * Codes are sent to the **primary phone number** listed in each worker’s profile. * MFA is available for accounts on the **Automated Monitoring Plan**. ## How to Enable MFA 1. **Request Activation** * MFA must first be enabled on your account. * Contact your OK Alone representative or email [**customer.support@ok-alone.com**](mailto:customer.support@okalone.net) to request activation. 2. **Turn On MFA in Settings** * After activation, log in to the OK Alone dashboard. * Go to **Settings** > **Company Settings**. * Under **App MFA** , select **Yes**. * Click **Update** to save changes. ![](https://okalone.zendesk.com/hc/article_attachments/37469047040145) 3. **Verify Worker Phone Numbers** * MFA codes are sent to the **primary phone number** on file for each worker. * Go to **Workers** > **Edit** to confirm that each worker’s phone number is correct and formatted with the appropriate country code (e.g., +1 604 555 1234). ## Logging In with MFA 1. **Enter Your PIN** * Open the OK Alone app and log in as usual with your worker PIN. 2. **Receive Your Code** * A one-time 6-digit code will be sent by SMS to your primary phone number. 3. **Enter the Code** * Type the code into the app when prompted to complete your login. 4. **Access Granted** * You will be taken to the main dashboard of the app. ![](https://okalone.zendesk.com/hc/article_attachments/37469047041169) **Important:** Ensure your phone is able to receive SMS messages and that your phone number is up to date. ## Troubleshooting * **Didn’t receive the code?** * Check that your phone has mobile service and can receive SMS messages. * Confirm your number is entered correctly in your worker profile. * **Still having issues?** * Contact your monitor or email [**customer.support@ok-alone.net**](mailto:customer.support@okalone.net) for assistance. ================================================================================ ## Article 11: Setting up a SPOT X with Ok Alone Section: Device Guides Article ID: 35908872313617 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35908872313617-Setting-up-a-SPOT-X-with-Ok-Alone Created: 2025-06-04T17:56:54Z Updated: 2025-07-30T23:03:56Z --- This guide explains how to configure your SPOT X device for full integration with Ok Alone. You’ll link the device via SPOT’s Data Push, create Ok Alone contacts and predefined messages, sync the settings to your SPOT X, and learn how drivers use these messages to start and end shifts or request help. ## ## Prerequisite: Link SPOT via Data Push Before you begin, follow the steps in [Link SPOT to Ok Alone with SPOT’s Data Push](https://okalonedocs.com/spot-device/) to configure Data Push and add your device’s ESN to a worker’s profile in Ok Alone. Once that is complete, return here to set up your SPOT X-specific settings. ## ## SPOT X Buttons and Main Actions The SPOT X has several buttons you’ll use for Ok Alone functions: * **Select Button (Main Menu):** Navigates the SPOT X menu. * **Track Button:** Starts continuous location tracking at defined intervals. * **Messages Button:** Opens message composition and predefined message lists. * **Check In Button:** Sends your default Check In message. ![buttons of a spot x](https://okalonedocs.com/wp-content/uploads/2022/04/spot-x-buttons.png) ## ## 1\. Edit SPOT X Settings Online 1. **Sign In to SPOT Account** * Visit and enter your SPOT credentials. 2. **Open “My Devices”** * Click **My Devices** in the top navigation bar. ![spot my devices tab](https://okalonedocs.com/wp-content/uploads/2022/03/image-3.png) 3. **Select Your SPOT X** * In the device list, find your SPOT X and click **Edit Settings**. ![](https://okalonedocs.com/wp-content/uploads/2022/04/spot-x-edit-1024x213.png) 4. **Navigate to Contact Settings** * Under **Edit Settings** , scroll to **Contact Settings** to create a new Ok Alone contact. ## ![](https://okalonedocs.com/wp-content/uploads/2022/04/spot-x-contact-settings.png) ## 2\. Create an Ok Alone Contact You need to add Ok Alone as a contact so the SPOT X can send commands there. 1. **Select “My Contacts”** * Within **Contact Settings** , click **My Contacts**. 2. **Create a New Contact** * Click **Create Contact**. * Enter: * **Name** : Ok Alone (or any label you prefer) * **Phone Number** : Choose the correct number for your region: * Canada: +1 604 256 5739 * USA: +1 650 402 3018 * UK: +44 1986 232027 * Australia: +61 417 667 857 * New Zealand: +64 9 887 8405 * Save the contact. ![](https://okalonedocs.com/wp-content/uploads/2022/04/spot-x-edit-contact-save.png) ## ## 3\. Set Up Message Profiles To use Ok Alone features, you must edit predefined messages so that each button press sends the correct command (using your worker’s PIN). 1. **Open “Message Profile Settings”** * Still under **Edit Settings** , click **Message Profile Settings**. ![](https://okalonedocs.com/wp-content/uploads/2022/04/spot-x-message-profile.png) 2. **Edit Predefined Messages** * Click **Predefined Messages**. You’ll see a list of existing messages—edit three of them for Ok Alone: 1. **End Shift Message** * Replace one predefined message with: `[Worker PIN] end` • Example: “123456 end” * Set the contact to **Ok Alone** (created above). * Save. 2. **Check In (Start Shift) Message** * Replace another predefined message with: `[Worker PIN] ok` • Example: “123456 ok” * Save. 3. **Help/S.O.V. Message** * Replace a third predefined message with: `[Worker PIN] help` • Example: “123456 help” * Save. * Messages can be entered with commas (e.g., “123456,end”) or spaces (“123456 end”). Ok Alone will parse either format. ![spot x predefined messages edit screen](https://okalonedocs.com/wp-content/uploads/2022/04/spot-x-predefined-edit-1024x451.png) 3. **Edit Default Check In** (Optional) * Still in **Message Profile Settings** , select **Check In**. * Change it to: `[Worker PIN] ok` • Example: “123456 ok" * This ensures pressing the **Check In** button on the SPOT X starts a shift or confirms you’re safe during a shift. * Save. > Whenever you update messages, you must sync your SPOT X (next step) so the changes take effect on the device. ## ![](https://okalonedocs.com/wp-content/uploads/2022/04/spot-x-predefined-message-save.png) ## 4\. Adjust Tracking Intervals (Optional) If you want the SPOT X to send periodic location updates to Ok Alone: 1. In **Edit Settings** , find **Tracking Intervals**. 2. Choose a preset interval (e.g., 2 minutes, 5 minutes) or enter a custom schedule. 3. Click **Save**. ## ## 5\. Sync Your SPOT X After making all online changes, synchronize them to your SPOT X: 1. **Connect SPOT X to a Computer** via USB. 2. **Open the SPOT Sync Utility** * If you don’t have SPOT Sync installed, download it from SPOT’s website. 3. **Perform a Sync** * With the SPOT X powered on and detected, click **Sync** (or **Update**) in the utility. * Wait for the process to complete—do not disconnect early. Synchronization ensures your SPOT X has the new contact, predefined messages, and tracking intervals. ## ## 6\. Using Your SPOT X with Ok Alone Once synced, you can use the SPOT X buttons to communicate with Ok Alone: 1. **Start or End a Shift** * Press the **Messages** button on the main menu. * Select **Predefined Messages**. * Choose the message you labeled with “[PIN] ok” to **start a shift** or **check in**.![](https://okalonedocs.com/wp-content/uploads/2022/04/spot-x-predefined.png) * Ok Alone logs you as active and begins monitoring. * To **end a shift** , select the “[PIN] end” message. 2. **Send a Help Request** * In **Predefined Messages** , select the “[PIN] help” message. * Ok Alone logs a Help alert and notifies your Monitor immediately. 3. **Check In Button Use** * Pressing the **Check In** button sends the “[PIN] ok” message, which also checks you in during an active shift. 4. **Track Button Use** (if enabled) * Press **Track** to begin continuous location updates at the interval you specified. * Ok Alone stores these points so your Monitor can view your route in real time. ![](https://okalonedocs.com/wp-content/uploads/2022/04/spot-x-predefined.png) ## ## Feature Management To enable SPOT device integration, confirm the feature is enabled in Ok Alone: 1. Sign in to the Ok Alone dashboard at [**https://my.okalone.net**](https://my.okalone.net). 2. In the sidebar, click **Settings** → **Extra Features**. 3. Under **App Features** or **Integrations** , ensure **SPOT Device Integration** (or a similar label) is turned on. 4. Click **Update Your Feature Settings**. ![](https://okalonedocs.com/wp-content/uploads/2022/12/feature_mgmt-1-1024x394.png) ## ## Troubleshooting Tips * **SPOT Messages Not Received** * Verify the SPOT X contact number is entered correctly (no extra spaces). * Confirm your worker’s PIN in Ok Alone matches the PIN used in SPOT messages. * Ensure a clear line of sight to the sky when sending messages. * **Predefined Messages Didn’t Sync** * Reopen SPOT Sync and repeat the sync procedure. * Check that SPOT Sync reports a successful transfer before disconnecting. * **Tracking Intervals Seem Incorrect** * Confirm your SPOT X battery is sufficiently charged—low power can disrupt tracking. * Recheck the interval setting in **Tracking Intervals** , then sync again. * **No SPOT Device Option in Ok Alone** * Make sure **SPOT Device Integration** is enabled under **Settings → Extra Features**. * If still missing, contact support at **customer.support@ok-alone.com** ## ## Key Takeaways * **Link via Data Push First** : Complete the [Data Push setup](https://okalonedocs.com/spot-device/) before configuring your G3. * **Create Ok Alone Contact** : Add one of the regional phone numbers to your SPOT X contacts. * **Edit Predefined Messages** : Use your worker’s PIN plus “ok,” “end,” or “help” to ensure Ok Alone recognizes each command. * **Sync After Every Change** : Always sync your SPOT X so it imports the latest settings and messages. * **Test Each Button** : Verify Check In, End Shift, Help, and Tracking functions appear correctly in Ok Alone. Once these steps are complete, your SPOT X is fully configured for Ok Alone monitoring—keeping you safe even in remote locations. ================================================================================ ## Article 12: iPhone Location & Permissions Section: Settings & Personalization Article ID: 35352643493777 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35352643493777-iPhone-Location-Permissions Created: 2025-05-16T22:33:31Z Updated: 2025-06-11T20:55:23Z --- Ensure the Ok Alone app has the correct permissions and settings on your iPhone for reliable check-ins and accurate location tracking. After any changes, restart the app and any active shifts. If issues persist, reinstall and accept defaults. ![](https://okalonedocs.com/wp-content/uploads/2022/09/image-3.png) ## 1\. Recommended App Settings On your iPhone, open **Settings** > **Ok Alone** and confirm these are enabled: * **Location** : Always * **Mobile Data** : On * **Background App Refresh** : On ![](https://okalonedocs.com/wp-content/uploads/2021/02/iphone-settings-2.png) ## 2\. Recommended Notification Settings 1. In **Settings** > **Notifications** > **Ok Alone** , ensure: * **Allow Notifications** : On * **Alerts** : Lock Screen, Notification Center, Banners * **Sounds** : On * **Badges** : On ![](https://okalonedocs.com/wp-content/uploads/2021/02/iphone-settings-3-623x1024.png) ## 3\. Recommended Location Settings 1. Open **Settings** > **Privacy & Security** > **Location Services** > **Ok Alone**. 2. Set **Allow Location Access** to **Always**. 3. Enable **Precise Location**. 4. Under **System Services** , confirm **Call Emergency SOS** (if present) is on. These ensure GPS Normal monitoring—accurate coordinates in emergencies with minimal battery impact. ![](https://okalonedocs.com/wp-content/uploads/2021/02/iphone-settings-4.png) ## 4\. Restarting and Reinstalling the App * **Restart the App:** After any permission change, force-close Ok Alone (swipe up in the app switcher) and reopen, then end and restart your shift. * **Reinstall:** If settings still don’t apply, delete and reinstall the app, accepting all default permissions when prompted. ================================================================================ ## Article 13: Android Location & Permissions Section: Settings & Personalization Article ID: 35352689537425 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35352689537425-Android-Location-Permissions Created: 2025-05-16T22:33:12Z Updated: 2025-06-11T18:44:16Z --- Granting the right permissions helps Ok Alone track your location accurately in an emergency while minimizing battery usage. By following the recommended settings below, you’ll ensure you’re always monitored effectively. ![](https://okalonedocs.com/wp-content/uploads/2021/02/android-10-app-setting-1-1.jpg) ## 1\. Recommended App Settings 1. Open **Settings** > **Apps & notifications** > **Ok Alone**. 2. Tap **Permissions** and confirm **Location** is **Allowed**. 3. Tap **Notifications** and ensure **Show notifications** is turned **On**. ![](https://okalonedocs.com/wp-content/uploads/2021/02/android-10-app-setting-2.jpg) ## 2\. Recommended Location Settings 1. While still in the Ok Alone app settings, tap **Permissions** > **Location**. 2. Choose **Allow all the time** to enable background tracking. This setting lets Ok Alone update your GPS coordinates even when the app is closed or running in the background. ![](https://okalonedocs.com/wp-content/uploads/2021/06/app-permission-android10.png) ## 3\. Recommended Notification Settings 1. In **Settings** > **Apps & notifications** > **Ok Alone** > **Notifications** , review each notification category. 2. Make sure each category you need (e.g., **Check-In Reminders** , **Help Alerts** , **System Messages**) is enabled. 3. For critical alerts, enable sound and pop-up on screen if your device supports it. ![](https://okalonedocs.com/wp-content/uploads/2021/02/android-10-app-setting-4.jpg) ## 5\. Restarting and Reinstalling the App * **Restart the App:** After applying new settings, swipe Ok Alone away in your recent apps list and reopen it, then end and restart any active shifts. * **Reinstall the App:** If settings still aren’t applying correctly, uninstall Ok Alone, reinstall from the Play Store, and accept all permission prompts. ================================================================================ ## Article 14: What Data Does the Ok Alone App Collect? Section: Privacy & Location Monitoring Article ID: 35352655211025 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35352655211025-What-Data-Does-the-Ok-Alone-App-Collect Created: 2025-05-16T22:32:45Z Updated: 2025-06-11T21:25:58Z --- Ok Alone collects only the information needed to keep you safe, support emergency response, and improve the app. Here’s what we gather and why: **1\. Personal Information** * **What:** Your name, contact details, and emergency contact information * **Why:** Identifies you and lets us or your designated contacts reach you in an emergency * **Who Enters It:** Your company monitor—this data is never shared with third parties **2\. Location Data** * **What:** Real-time GPS coordinates whenever you’re on an active shift * **Why:** Enables your monitor to pinpoint your position and dispatch help if you miss a check-in or request assistance * **When:** Only recorded while a shift is running—no background tracking outside shifts **3\. Usage Data** * **What:** Which features you use and for how long (e.g., check-ins, help requests) * **Why:** Helps our team refine the app, improve performance, and tailor the user experience **4\. Device Information** * **What:** Device model, operating system, and app version * **Why:** Ensures compatibility, assists troubleshooting, and helps us prioritize updates ================================================================================ ## Article 15: Understanding GPS and Location Settings in Ok Alone Section: Privacy & Location Monitoring Article ID: 35352596491921 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35352596491921-Understanding-GPS-and-Location-Settings-in-Ok-Alone Created: 2025-05-16T22:28:17Z Updated: 2025-06-11T22:45:32Z --- ## 1\. Required Phone Permissions Ok Alone needs permission to access your location only when a shift is running. Grant these permissions at first login: **Android** * **Location:** Allow all the time **iPhone** * **Location:** Always * **Notifications:** Allow After changing any permissions, restart the app and any active shifts. If settings won’t apply, reinstall the app and accept defaults. **Please Note:** The Allow all the time/Always permission means we can update your location when the shift is running and the phone is in the background. We will never access your location unless there is an active shift. ## 2\. When Tracking Is Active * You are **invisible** on the map until you tap **Start Shift**. * After starting, your GPS pin appears and updates throughout your shift. * Tap **End Shift** to stop location updates and hide your pin. ![](https://okalonedocs.com/wp-content/uploads/2023/05/when-tracking-on.jpg) ## 3\. In-App GPS Modes Choose the mode that balances accuracy and battery life: * **GPS High** * Updates every 10 seconds, even without cell signal. * **Use only** when you need near-continuous tracking. * **GPS Normal** _(Recommended)_ * Updates every 1–2 minutes. * Provides accurate location with minimal battery impact. * **Non-GPS** * Sends approximate location at regular intervals. * Maximizes battery life. Use only if precise location isn’t required. * **Off** * No location updates. Puts you at risk during an emergency. To change modes: open the app’s **Settings** menu (☰) and select **Location Mode**. ![](https://okalonedocs.com/wp-content/uploads/2023/05/gps-settings.png) ## 4\. Optimized GPS Handling Ok Alone leverages your device’s native location services to conserve power: * **Adaptive Updates:** Location frequency increases when you’re moving quickly and decreases when you’re stationary. * **Battery Saver:** If your battery is low, update intervals widen automatically to preserve charge. ## 5\. What Location Data We Access * We record GPS coordinates **only** during an active shift. * Your monitor sees your live location solely to verify safety and dispatch help if needed. * No background tracking occurs outside of shifts. ![](https://okalonedocs.com/wp-content/uploads/2023/05/what-do-you-track.png) ================================================================================ ## Article 16: Using a Satellite Device with Ok Alone Section: Device Guides Article ID: 35352578288145 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35352578288145-Using-a-Satellite-Device-with-Ok-Alone Created: 2025-05-16T22:27:54Z Updated: 2025-06-12T22:27:37Z --- When you’re outside cell service—on offshore rigs, remote wilderness, or in vehicles—your satellite device can send SMS to Ok Alone just like a basic phone. You’ll use PIN-based commands to start/end shifts, check in, request help, and more. ## 1\. Supported Devices & Integrations * **ZOLEO** : Full integration—follow the ZOLEO setup guide - [Using OK Alone with ZOLEO for Remote Status Updates – OK Alone](https://okalone.zendesk.com/hc/en-gb/articles/35229518340369-Using-OK-Alone-with-ZOLEO-for-Remote-Status-Updates) * **Globalstar SPOT** : See the SPOT integration instructions.** ** * **Other SMS-capable devices** : Any device that can send and receive SMS to a custom number will work. ## 2\. Country-Specific Phone Numbers Send your SMS commands to the number for your region: * **Canada:** +1 604 256 5739 or +1 438 500 1809 * **USA:** +1 650 402 3018 * **UK:** +44 7380 336757 * **Australia:** +61 417 667 857 * **New Zealand:** +64 9 887 8405 * **Ireland:** +353 868 006 092 ## 3\. Checking In via SMS Use the format **< PIN> **: Action | Command Example | Result ---|---|--- Start | `123456 start` | Begins a shift Check In / Start | `123456 ok` | Sends/checks in; starts if needed Help | `123456 help` | Sends an emergency alert End | `123456 end` | Ends the current shift Status | `123456 status` | Returns your current status * To send an additional message just add the message after the action: **PIN action message** ## 4\. Pre-Set Message Templates Many satellite devices let you program “pre-set” messages. Save your three essential commands as templates to save time: * **PIN ok** (start/check in) * **PIN help** (emergency alert) * **PIN end** (end shift) You can include default text or coordinates in each template as needed. ## 5\. Including Location Coordinates If your device supports auto-attaching GPS coordinates, enable it in your device or provider portal (e.g., Garmin’s explore.garmin.com). Otherwise, manually add latitude/longitude after your action: * **PIN action 33.812511,-117.918976** ## 6\. Check-In Reminders on Satellite Devices * You’ll receive SMS reminders when a check-in is due, just as you would in the app. * If your satellite device has an inbound number assigned, Ok Alone can send shift start, check-in, and end-shift reminders there. * You may also run both the mobile app and satellite device together: start your shift in the app for visual reminders, then check in via SMS when out of coverage. ## 7\. Dashboard Setup for Satellite-Only Users In the Ok Alone dashboard, choose **Older Phone** when adding a worker who uses only SMS or calls. This ensures they receive SMS-based setup instructions rather than app download links. ![How a worker will use Ok Alone, a smartphone app or with an Older Phone using SMS or calls.](https://okalonedocs.com/wp-content/uploads/2023/06/smartphone-v-older-phone-300x127.png) ## 8\. Sending a High-Risk Check-In To shorten your next check-in interval during a hazardous task, send: * **123456 highrisk 10** – set up a high risk for 10 minutes * **123456 highrisk 30** – set up a high risk for 30 minutes * **123456 highrisk 60** – set up a high risk for 60 minutes ![](https://okalonedocs.com/wp-content/uploads/2023/08/igh-risk-check-in-300x175.png) ## 9\. Automated Status Replies (Comms Plan) If your account includes the Comms plan, enable **Automated-Comms-Reply** under **Dashboard > Settings > Company Settings**. You’ll then receive an instant status SMS whenever you send any valid command. ![Automated-Comms-reply](https://okalonedocs.com/wp-content/uploads/elementor/thumbs/Automated-Comms-reply-qqt1cwhnegeq6qfgl3m6vcrcbtu6j77d5pv2owtk48.png) ## 10\. Feature Limitations * **Worker-Down alerts** and other advanced mobile-app functions are not available via SMS. * Some device-specific features (e.g., SOS button) may not integrate—consult your provider. ================================================================================ ## Article 17: Low Signal Mode – Using the App with No Data/WiFi Section: App Features Article ID: 35352516554641 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35352516554641-Low-Signal-Mode-Using-the-App-with-No-Data-WiFi Created: 2025-05-16T22:20:23Z Updated: 2026-01-20T15:50:30Z --- OK Alone can help keep workers safe, even if they have low signal / limited coverage on their app. If the worker tries to check in and there is no Wi-Fi or data, our app will let the worker know this and automatically allow them to check in via phone call or SMS. Many of our clients use this feature, which works on both iPhone and Android. ## How does Low Signal work? When you’re in an area without Wi-Fi or mobile data, the OK Alone app switches to Limited Coverage Mode to help you stay connected. Follow these steps to check in or update your status when offline: #### Step 1: Attempt to Check In or Update Status * Open the OK Alone app as usual. * Try to perform your regular check-in or status update. #### Step 2: App Detects No Data Connection * If there is **no Wi-Fi or mobile data** available, the app will recognize this. * A **pop-up message** will appear informing you that Limited Coverage Mode is active. #### Step 3: Choose Your Update Method * The pop-up will present you with options: * **Send SMS** * **Make a Phone Call** #### Step 4: Send Your Update * **If you choose SMS** : * An SMS message will be **automatically created**. * Tap **Send** to complete your update. * **If you choose Phone Call** : * The app will dial our **automated status line**. * Follow the voice prompts to confirm your update. #### Step 5: Confirm the Manual Update * After sending your SMS or completing the call, **return to the app**. * Tap **Manual Update**. * Select **Yes** to confirm that you’ve completed the update via SMS or phone. ## Low Signal Mode on Android ![](https://okalonedocs.com/wp-content/uploads/2025/05/image-1.png) ## Low Signal Mode on iPhone ![](https://okalone.zendesk.com/hc/article_attachments/35417111406225) The contact number will automatically be updated based on the worker’s country. ## When is Low Signal Mode Necessary? While employees stationed in bustling, metropolitan regions generally have dependable data connectivity, those operating in less populated, rural regions or buildings notorious for inadequate signal coverage might experience issues. In these circumstances, Limited Coverage Mode becomes an essential communication tool. OK Alone’s Limited Coverage Mode ensures uninterrupted safety monitoring for lone workers stationed in these problematic areas. If your lone workers frequently travel to distant locations with limited phone coverage, Ok Alone also works with satellite service providers to guarantee reliable global coverage. ================================================================================ ## Article 18: Update your Status with SMS Section: FAQs Article ID: 35352689298321 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35352689298321-Update-your-Status-with-SMS Created: 2025-05-16T22:36:57Z Updated: 2025-06-13T17:33:13Z --- **Overview** If you don’t have access to the Ok Alone app—such as when using an older phone, satellite phone, or if there’s no Wi-Fi/data connection—you can update your status by sending an SMS. This method lets you start a shift, check in, request help, end a shift, and even set a high-risk check-in using simple text commands. ## ## 1\. How SMS Status Updates Work To change your status via SMS, send a text message to Ok Alone containing your Worker PIN followed by a status keyword. Each keyword triggers a different action: * **` start`** – Starts a shift * **` ok`** – Sends a check-in (also starts a shift if none is active) * **` help`** – Sends a help request * **` end`** – Ends a shift * **` status`** – Replies with your current status * **` highrisk `** – Sets a high-risk check-in for the specified number of minutes (e.g., `123456 highrisk 10` for 10 minutes) * **123456 start** – Starts a shift * **123456 ok** – Sends a check-in, also able to start a shift * **123456 help** – Sends a help request * **123456 end** – Ends a shift * **123456 status** – Responds with worker’s current status * **123456 highrisk 10** – set up a high risk for 10 minutes > **Note:** If Ok Alone recognizes your mobile number, you may skip entering your Worker PIN in the message. ## ![](https://okalonedocs.com/wp-content/uploads/2023/07/image-10.png) ## 2\. SMS Command Examples 1. **Starting or Checking In:** * Send: `123456 start` or `123456 ok` * Result: Your shift begins (or records a check-in if the shift is already active). 2. **Requesting Help:** * Send: `123456 help` * Result: An immediate Help Alert is sent to your designated Monitor. 3. **Ending a Shift:** * Send: `123456 end` * Result: Your shift ends, and no further check-ins are required. 4. **Getting Your Current Status:** * Send: `123456 status` * Result: You receive an automated reply showing whether you’re “on shift,” “checked in,” or “off shift.” (Requires Comms plan) 5. **Setting a High-Risk Check-In:** * Send: `123456 highrisk 15` (sets a 15-minute high-risk timer) * Result: You’ll receive a reminder in the specified minutes; if you don’t check in, the system treats you as high-risk. ## 3\. Phone Numbers by Region Save your region’s number under a contact name like **“Ok Alone SMS”** so you can text quickly: * **Canada:** +1 604 256 5739 or +1 438 500 1809 * **USA:** +1 650 402 3018 * **United Kingdom:** +44 7380 336 757 * **Australia:** +61 417 667 857 * **New Zealand:** +64 9 887 8405 * **Ireland:** +35 3868 006 092 > **Tip:** Double-check that you saved the correct number for your region to avoid misdirected messages. ## ## 4\. Setting a High-Risk Check-In via SMS A high-risk check-in ensures extra monitoring during periods of elevated danger (e.g., working at heights). To create one: 1. Open your SMS app. 2. Send: ` highrisk ` (for example, `123456 highrisk 30`). 3. You’ll receive a confirmation message indicating the high-risk timer has started. * **123456 highrisk 10** – set up a high risk for 10 minutes * **123456 highrisk 30** – set up a high risk for 30 minutes * **123456 highrisk 60** – set up a high risk for 60 minutes If you don’t send a follow-up check-in before the timer expires, Ok Alone immediately treats you as “late” and follows your escalation plan. ## ![](https://okalonedocs.com/wp-content/uploads/2023/07/image-11.png) ## 5\. Receiving an Automated Status Reply Organizations on the **Comms plan** can enable automated status replies. When you text ` status`, Ok Alone immediately sends back your current state (e.g., “You are on shift and last checked in 10 minutes ago”). To ensure this works: 1. Your account must be on the Comms plan. 2. An administrator must enable “Automated SMS Status” on the Dashboard: * Go to **Settings → Company Settings**. * Toggle **Automated SMS Status Reply** to **On**. ![](https://okalonedocs.com/wp-content/uploads/2023/07/image-9.png) ================================================================================ ## Article 19: How to Use the Man/Worker Down Feature in OK Alone Section: App Features Article ID: 35352487739537 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35352487739537-How-to-Use-the-Man-Worker-Down-Feature-in-OK-Alone Created: 2025-05-16T22:16:46Z Updated: 2025-06-12T18:14:02Z --- ## What is Worker Down? The **Worker Down** feature uses your phone’s built-in sensors to detect if you have stopped moving. If no movement is detected within a set period, the app triggers an alert to ensure your safety. This feature helps protect workers who may become unconscious or incapacitated by automatically notifying your assigned monitors if you don’t respond. ## How Does Worker Down Work? * You set a timer between **3 minutes and 1 hour** to define how long the phone waits before considering you "down" due to inactivity. * When no movement is detected for the set time, the phone will: 1. Sound an alarm on your phone to alert you. 2. Prompt you to confirm you are okay via the app. 3. If you don’t respond, the alert is escalated to your allocated monitor. 4. Your monitor will then follow the escalation procedure to check on you and provide help if needed. ## How to Set Up Worker Down 1. Open the OK Alone app and select **Worker Down** from the menu. ![](https://okalone.zendesk.com/hc/article_attachments/35818640644241) 2. In the Worker Down settings: * Toggle **Worker Down On**. * Choose the **movement timer** duration that suits your work environment. * Select the **sensitivity level** for movement detection: * _High Sensitivity_ detects small movements like sitting or minor shifts. * _Low Sensitivity_ requires more significant movement like walking or running to reset the timer. **![](https://okalone.zendesk.com/hc/article_attachments/35818650720401) ** 3. Tap **Save** to apply your Worker Down settings. 4. **Important:** If you change Worker Down settings while on shift, press the **Check In** button on the main menu to update your settings with Ok Alone. ![](https://okalone.zendesk.com/hc/article_attachments/35818640650001) ## How to Turn Off Worker Down 1. Go to **Worker Down Settings** from the app menu. 2. Change the toggle from **Worker Down On** to **Worker Down Off**. 3. Tap **Save Setting** to confirm. ## Tips for Using Worker Down Effectively * Adjust sensitivity based on your phone model and activity level to reduce false alarms. * Test the feature before your shift to ensure it works as expected. * Always press **Check In** after making changes during a shift to sync your settings. * If you get frequent false alarms, try lowering the sensitivity or increasing the timer duration. ================================================================================ ## Article 20: How Lone Workers Use OK Alone Section: Getting Started Article ID: 35352457288721 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35352457288721-How-Lone-Workers-Use-OK-Alone Created: 2025-05-16T22:14:56Z Updated: 2025-09-11T15:29:55Z --- OK Alone keeps you safe by turning lone-worker monitoring into an easy, repeatable routine. Whether you use our mobile app, desktop/web app, SMS, or landline, the flow remains the same: * **Start Shift** * **Check In Due** * **End Shift** * **Missed Check-In** → **Monitor Action ** ![How workers use OK Alone 2023](https://okalonedocs.com/wp-content/uploads/2023/10/How-workers-use-OK-Alone-2023.jpg) Download our How to PDF here: ## Step 1: Start Your Shift 1. Open the Ok Alone app (mobile, desktop/web), or call/text in. 2. Enter your PIN or follow the prompt to **Start Shift**. 3. Your check-in timer begins counting down immediately. ## Step 2: Check In at Regular Intervals * Your timer alerts you when a check-in is due. * **Tap Check In** (or reply “OK” via SMS/landline) to reset the timer. * Continue working until your next scheduled check-in. **Tip:** Customize your reminder sound or vibration in Settings for maximum visibility. ## Step 3: End Your Shift 1. When you’ve completed your work for the day, tap **End Shift** at the bottom of the screen. 2. The check-in timer will stop **instantly**. 3. You can log back in and start a new shift at any time. ## Step 4: What Happens When a Check-In Is Overdue 1. **Grace Period:** After the alarm sounds, you have a short window (grace period) to check in. 2. **Reminders:** If you don’t respond, you’ll receive follow-up SMS or call reminders. 3. **Still No Response:** The system marks the check-in as missed once reminders lapse. ## Step 5: Missed Check-Ins and Monitor Response 1. **Monitor Alert:** Your monitor (or Live Monitoring team) receives an immediate alert. 2. **Contact Attempts:** They’ll call, text, or use any configured channels to reach you. 3. **Escalation:** If you cannot be reached, help is dispatched to your last known location. ================================================================================ ## Article 21: Using OK Alone with ZOLEO for Remote Status Updates Section: Device Guides Article ID: 35229518340369 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35229518340369-Using-OK-Alone-with-ZOLEO-for-Remote-Status-Updates Created: 2025-05-13T11:42:31Z Updated: 2025-06-12T20:04:04Z --- With ZOLEO devices, you can update your status **anywhere** — even in remote locations where there’s **no phone signal** , and where OK Alone’s **Limited Coverage Mode** can’t operate. Two important first steps to get your ZOLEO device set up: 1. Link: [How to Link the ZOLEO Device & ZOLEO App](https://support.zoleo.com/hc/en-us/articles/4405081428503-How-to-Link-the-ZOLEO-Device-ZOLEO-App) 2. Link: [How to Set Up your ZOLEO Device with OK Alone](https://okalonedocs.com/use-zoleo-with-ok-alone/) Once your ZOLEO device is **paired with your worker account** , you’re ready to go. When it’s time to perform a status action, such as **Check-In** , simply tap the **Check-In button** in the OK Alone app. If no signal is available, you’ll see the option to **Use ZOLEO**. Tap this, and OK Alone will **automatically switch** to the ZOLEO app. A message will be sent via satellite, updating your status and sharing your **location**. After the message is sent, return to the OK Alone app and tap **Yes** to confirm that your status has been updated. ![](https://okalonedocs.com/wp-content/uploads/2025/05/image-2-1024x447.png) With this simple pairing, you can perform **all key status actions** , including: * **Check-In** * **Help Alerts** * **Start Session** * **End Session** And that’s not all — you can even receive **check-in reminders** directly through your ZOLEO device when a check-in is due. ================================================================================ ## Article 22: Update your Status with a Phone-call Section: FAQs Article ID: 35352711956497 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35352711956497-Update-your-Status-with-a-Phone-call Created: 2025-05-16T22:38:01Z Updated: 2025-06-13T17:52:18Z --- **Overview** If you don’t have access to the Ok Alone app, such as when using an older phone, satellite phone, or when there’s no Wi-Fi/data connection, you can still start shifts, check in, request help, and end shifts by calling our automated phone system. Follow the steps below to update your status using a phone call. ## ## 1\. Calling the Ok Alone Phone System 1. Open the dialer on your phone. 2. Call the number for your region (see Section 3). 3. When prompted, enter your **Worker ID** using your phone’s keypad. * If Ok Alone recognizes your mobile number, you may skip entering your Worker ID. 4. After entering your Worker ID, you will hear menu options. Choose from the following by pressing the corresponding number: * **Press 1** – Check In * **Press 2** – Start Shift * **Press 3** – End Shift * **Press 0** – Request Help 5. Follow any additional prompts until you hear a confirmation message. ## ## 2\. Understanding Menu Options * **Check In (Press 1):** Use this during an active shift to record your current status and confirm you are safe. * **Start Shift (Press 2):** Begin a new shift if you are about to start working alone. * **End Shift (Press 3):** End your current shift when you have finished working. * **Request Help (Press 0):** Trigger an immediate help alert if you are in an emergency or need assistance. * **Leave a Voice Mail:** After choosing any option, you may be prompted to leave a brief voice message for your Monitor. Follow the instructions to record and send your message. ## ## 3\. Phone Numbers by Region Save the appropriate phone number below in your contacts as “Ok Alone Status Update” so you can quickly dial when needed: * **Canada:** +1 604 256 5739 or +1 438 500 1809 * **USA:** +1 650 402 3018 * **United Kingdom:** +44 7380 336 757 * **Australia:** +61 417 667 857 * **New Zealand:** +64 9 887 8405 * **Ireland:** +35 3868 006 092 ================================================================================ ## Article 23: How to Set Up Your iHelp Mini Device Section: Device Guides Article ID: 35352563114001 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35352563114001-How-to-Set-Up-Your-iHelp-Mini-Device Created: 2025-05-16T22:27:15Z Updated: 2025-07-30T23:04:19Z --- Follow these steps to connect your iHelp Mini to the Ok Alone system so you can send Help requests directly from your device. Once connected, notify us at **info@ok-alone.com** for final testing. ## 1\. Obtain Your IMEI Number 1. Locate your iHelp Mini owner’s manual or device packaging. 2. Use the iHelp customer support form to request your device’s **IMEI Number**. 3. Save the IMEI Number for the next steps. ## 2\. Activate the iHelp Integration 1. Log in to your Ok Alone dashboard. 2. Go to **Settings** > **Extra Features**. ![](https://okalonedocs.com/wp-content/uploads/2023/04/image-1.png) 3. In the bottom-right corner, find the **Integrations** card. 4. Select **iHelp** , then click **Update Your Features Settings** to enable the integration. ![](https://okalonedocs.com/wp-content/uploads/2023/05/integrations_features.png) ## 3\. Assign the iHelp Mini to a Worker 1. In the dashboard, navigate to **Workers**. 2. Click **Edit** next to the worker who will use the iHelp Mini. 3. Select the **iHelp** tab on the Edit Worker screen. ![](https://okalonedocs.com/wp-content/uploads/2023/05/ihelp_tab.png) 4. Enter the IMEI Number in the **IMEI** input box. ![](https://okalonedocs.com/wp-content/uploads/2023/05/ihelp_page.png) 5. Click **Update Your iHelp Device** to save and link the device. ## 4\. Notify Ok Alone for Testing After saving your IMEI: 1. Send an email to **info@ok-alone.com** 2. Include the worker’s name and IMEI Number. 3. Our team will confirm your setup and help test the device. ================================================================================ ## Article 24: How to Use Timed Activity to Enhance Worker Safety Section: App Features Article ID: 35352492423441 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35352492423441-How-to-Use-Timed-Activity-to-Enhance-Worker-Safety Created: 2025-05-16T22:16:23Z Updated: 2025-06-12T19:41:29Z --- The **Timed Activity** feature lets workers set a one-time timer for specific tasks, giving them more control over their safety during jobs with varying durations or risk levels. This helps ensure that both workers and monitors stay informed and connected throughout the activity. ## What is a Timed Activity? A Timed Activity is a safety timer workers start for a specific task or event, with an optional description and duration. It allows workers to: * Set precise time limits for individual tasks * Provide activity details for monitor awareness * Extend the timer if the task takes longer than expected * Receive check-in reminders when the timer ends ## How Does Timed Activity Work? ### 1\. Creating a Timed Activity * **Name your activity:** Workers type a description of the task (e.g., client visit, equipment check) in the _Describe Your Activity_ field. You can also include location or client details. * **Set the duration:** Choose how long the activity will last by selecting either: * _How Long Will Your Activity Be?_ — select time in 10-minute increments, or * _When Will Your Activity End?_ — select an end time in 30-minute increments. ![](https://okalonedocs.com/wp-content/uploads/2024/04/Choose-time-duration.png) * **Start the activity:** Press _Start Your Activity_ to begin the timer. The app will display the activity details and countdown. ![](https://okalonedocs.com/wp-content/uploads/2024/04/TA-Home-page-cropped.png) ### 2\. Monitoring the Activity * The worker’s assigned monitor can see the timed activity and all its details in real time on the dashboard. * The worker’s app screen shows the running activity. * Workers can cancel the activity anytime by pressing _Cancel Activity_. ![](https://okalonedocs.com/wp-content/uploads/2024/04/Dashboard-Activity-Active-1024x442.png) ### 3\. Extending the Timed Activity * If the task requires more time, workers can add an extra 10 minutes by extending the timer. * This flexibility allows the monitoring system to adapt to real-world situations. ### 4\. Ending the Timed Activity * When the timer expires, the app prompts the worker to **check in** by pressing _Complete Activity_. * This confirms the task is done safely and stops the timer. * If the worker does not respond, the system sends reminder notifications. ### 5\. Alerts for Monitors * If the worker fails to check in, extend the timer, or respond after reminders and the grace period, the monitor’s dashboard turns red. * Monitors receive notifications indicating the check-in is overdue, prompting immediate follow-up. ![](https://okalonedocs.com/wp-content/uploads/2024/04/Dashboard-Overdue-1024x445.png) ## Who Should Use Timed Activity? Timed Activity is especially useful for: * Workers performing **short-term or one-off tasks** that have a clear start and end time (e.g., a client visit, equipment inspection, or site check) * Employees whose tasks have **variable or uncertain durations** , requiring flexible timing * Those working in **higher-risk situations** where more frequent or task-specific check-ins improve safety * Workers who want to **communicate specific task details** to their monitors for better oversight * Anyone needing a **more precise safety timer** than standard shift check-ins allow Using Timed Activity helps provide clear, task-focused monitoring without needing to adjust the entire shift’s check-in schedule. ## Why Use Timed Activity? Timed Activity is perfect for workers who: * Have tasks with variable or short durations * Need to provide specific details about their current activity to their monitor * Require a more precise and flexible check-in schedule than regular shift timers allow It enhances safety by providing clear, task-specific timing and communication, helping both workers and monitors stay informed and responsive. ### Tips for Workers * Always provide clear descriptions when creating a Timed Activity. * Use the extend feature if your task runs longer than planned. * Respond promptly to check-in prompts to avoid unnecessary alerts. ### Tips for Monitors * Watch for overdue Timed Activity alerts and follow your escalation procedures. * Use activity details to better understand the worker’s current situation. * Encourage workers to use Timed Activity for tasks with uncertain duration. ================================================================================ ## Article 25: Getting Started with OK Alone Web App Section: Getting Started Article ID: 35352470154129 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35352470154129-Getting-Started-with-OK-Alone-Web-App Created: 2025-05-16T22:15:26Z Updated: 2025-10-02T14:21:48Z --- Whether you’re based in an office, a remote site, or anywhere with a PC or laptop, the Ok Alone Windows/Web app gives you all the same safety features as our mobile apps, without relying on a phone battery. Keep this guide handy to get started, adjust your settings, and stay safe throughout your shift. ## 1\. Overview The Windows/Web app is perfect for anyone working alone at a desk or fixed location. You can run it in a browser (at [app.okalone.net](https://app.okalone.net/%20)). Once open, it sits in its tab or window so you can work uninterrupted, then check in with a single click whenever your timer alerts you. ## ![](https://okalonedocs.com/wp-content/uploads/2021/02/lone-worker-web-app.png) You can open it as a stand alone app: ## ![](https://okalone.zendesk.com/hc/article_attachments/37609400599953) ![](https://okalone.zendesk.com/hc/article_attachments/39614695911697) Once OK Alone is installed as a Web App it can also be **pinned to the taskbar** to be easily opened at any time. ## 2\. Logging In and Starting Your Shift 1. Open the Windows Store app or navigate to in your browser. 2. Enter the **PIN** you received by email or SMS. ![](https://okalone.zendesk.com/hc/article_attachments/39614703223569) 3. Click **Start Shift**. ![](https://okalone.zendesk.com/hc/article_attachments/39614703224849) 4. Your screen will start active monitoring and may show time remaining until your next check-in. ![](https://okalone.zendesk.com/hc/article_attachments/39614703226769) ## 3\. Checking In and Ending Your Shift * **To Check In:** When the timer sounds, click **Check In**. This confirms to your monitor that you’re safe and resets the countdown. * **To End Your Shift:** Click **End Shift** at the bottom of the screen. This stops all monitoring and location tracking immediately. ## 4\. Requesting Help or Cancelling a False Alarm * **Request Help:** Click **Help** , then confirm on the next screen. Your monitor receives an immediate alert. ![](https://okalone.zendesk.com/hc/article_attachments/39614703228945) * **Cancel a False Alarm:** If you pressed Help by mistake, click **Cancel Request** on the confirmation screen. * **Mark Yourself Safe After Help:** If you no longer need assistance, click **I’m OK** to notify your monitor that the situation is resolved. ![](https://okalone.zendesk.com/hc/article_attachments/39614695921681) ## 5\. Adjusting Your Settings At the top left of the app screen is a sandwich menu (the three white bars). This is where you can access settings, messages, select high risk countdown, or log out. ![](https://okalone.zendesk.com/hc/article_attachments/39614695922833) ### High-Risk Check-Ins 1. Open the sandwich menu (☰) at top left. 2. Select **High Risk Check In**. 3. Choose a shorter interval (e.g., 5 min, 10 min) to cover your time in a hazardous area. 4. Click **Save**. This replaces your normal timer until you choose another interval. ![](https://okalone.zendesk.com/hc/article_attachments/39614703237777) ### Location Monitoring 1. In the ☰ menu, open **Settings**. 2. Toggle **Location On/Off**. 3. We recommend keeping it **On** so your monitor can see your last known position during an emergency. ![](https://okalone.zendesk.com/hc/article_attachments/39614695926033) ### Alarm Selection 1. In **Settings** , click **Alarm Settings**. 2. Click any alarm name to **Play** a preview. 3. Select your preferred alarm, then click **Save Settings**. 4. Ensure your device sound is turned on to hear reminders. ![](https://okalone.zendesk.com/hc/article_attachments/39614703240209) ## 6\. Sending Messages to Your Monitor 1. From the ☰ menu, select **Send Message**. 2. Type your message in the text box. 3. Click **Send Message**. Your monitor receives it instantly via the configured alert channels. ![](https://okalone.zendesk.com/hc/article_attachments/39614703246353) ## 7\. Changing Language Preferences If your browser hasn’t auto-detected your language, choose one here: * English * Français * Español Click the language, then reload if prompted. ![](https://okalonedocs.com/wp-content/uploads/2022/11/languages.png) ## 8\. Setting Correct Permissions For locations and notifications to work on your chosen browser will need to allow permissions. Click the small button to the left of the address bar and choose allow for both permissions: **Edge Browser** ![](https://okalone.zendesk.com/hc/article_attachments/38306264522385) **Chrome Browser** ![](https://okalone.zendesk.com/hc/article_attachments/38306264523921) ================================================================================ ## Article 26: Android 8 App Settings and Permissions Section: FAQs Article ID: 35911074664465 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35911074664465-Android-8-App-Settings-and-Permissions Created: 2025-06-04T19:41:44Z Updated: 2025-06-13T20:08:50Z --- To ensure optimal performance and accurate monitoring on Android 8, accept the default permissions and settings when installing the Ok Alone app. If you adjust any settings, restart the app and any active shifts. If settings remain out of sync, reinstall the app and accept all default permissions. Follow the steps below to verify and configure recommended options. ## ## Overview * Ok Alone relies on GPS and notifications to track your location and remind you to check in. * Granting location access “all the time” ensures background updates, even when your screen is off. * Proper notification settings guarantee you don’t miss check-in reminders or alerts. ## ## 1\. App Location Monitoring 1. Open the Ok Alone app. 2. Tap **Menu ›› App Settings ›› Location Monitoring**. 3. Select **GPS Normal**. **Why GPS Normal?** * Uses GPS for accurate location in emergencies. * Minimizes battery consumption compared to higher-accuracy modes. ![](https://okalonedocs.com/wp-content/uploads/2021/02/android-8-settings-1-1024x652.jpg) ## ## 2\. Verify Android System Settings On Android 8, confirm that Ok Alone has the needed system permissions: 1. Open your device’s **Settings** app. 2. Tap **Apps** (or **Apps & notifications**) → **Ok Alone**. ![](https://okalonedocs.com/wp-content/uploads/2021/02/android-8-settings-3-1024x971.jpg) On the Ok Alone app info page, ensure the following: * **Notifications** are **Allowed**. * **Permissions** show **Location** granted. ## ## 3\. Location Permission To allow continuous background location updates: 1. In **Settings ›› Apps ›› Ok Alone ›› Permissions** , tap **Location**. 2. Set it to **Allow all the time** (not just “While using the app”). ![](https://okalonedocs.com/wp-content/uploads/2021/02/android-8-settings-4-898x1024.jpg) > **Tip:** Allowing location “all the time” ensures Ok Alone can detect missed check-ins even when the app is in the background or the device is locked. ## ## 4\. Notification Settings Proper notification configuration ensures you receive all reminders and alerts: 1. In **Settings ›› Apps ›› Ok Alone** , tap **Notifications**. 2. Confirm **Show notifications** is enabled. 3. Under **Notification categories** , enable each of the following (if present): * **Check-In Reminders** * **Missed Check-In Alerts** * **Help Alerts** * **Status Confirmations** 4. For each category, verify that: * **Sound** is turned on (choose a distinct tone). * **Pop on screen** (or “Peeking”) is enabled so notifications appear even when locked. * **Lock screen notifications** are set to “Show all notification content.” ![](https://okalonedocs.com/wp-content/uploads/2021/02/android-8-settings-4-898x1024.jpg) > **Tip:** If your device shows separate “Sound” and “Vibrate” toggles, enable both to ensure you notice alerts even in silent or Do Not Disturb modes. ================================================================================ ## Article 27: Link SPOT to Ok Alone with SPOT’s Data Push Section: Device Guides Article ID: 35908534519697 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35908534519697-Link-SPOT-to-Ok-Alone-with-SPOT-s-Data-Push Created: 2025-06-04T17:44:22Z Updated: 2025-07-30T23:04:55Z --- A SPOT device can integrate with Ok Alone using SPOT’s Data Push feature. Once linked, your SPOT device can send location updates, start and end shifts, and communicate status—even outside of cellular coverage. Follow the steps below to configure Data Push in your SPOT account and link the device to a worker in Ok Alone. ## ## Prerequisites * **SPOT Account with Data Push Enabled** Ensure your SPOT subscription plan includes the Data Push feature. If you do not see Data Push in your SPOT account, email info@ok-alone.com to request activation. * **SPOT Device (e.g., SPOT X or SPOT G3)** You must have a registered SPOT device with a valid ESN (Electronic Serial Number). * **Ok Alone Worker Profile** Confirm the worker exists in your Ok Alone dashboard (). You need access to edit the worker’s profile to paste the SPOT ESN. ## ## 1\. Configure SPOT Data Push 1. **Sign In to SPOT** * Open a browser and go to . * Enter your SPOT credentials and click **Sign In**. ![](https://okalonedocs.com/wp-content/uploads/2022/03/image-2.png) 2. **Open Data Push Settings** * In the main menu, select **Data Push**. * Click the **Edit** button. * If you have never used Data Push before, the fields will likely be blank. ![](https://okalonedocs.com/wp-content/uploads/2022/03/spot-data-push-edit.png) 3. **Set Protocol and Callback URL** * Under **Protocol** , select **Hyper Text Transfer Protocol Secure (HTTPS)**. * Check **Forward 911 to me**. * In the **Callback Service URL** field, paste: [https://appapiv1.okalone.net/spot](https://appapiv1.okalone.net/spot) * Click **Update** to save your changes. ![](https://okalonedocs.com/wp-content/uploads/2022/03/spot-data-push-update.png) ## ## 2\. Obtain Your SPOT Device ESN 1. **Navigate to “My Devices”** * In your SPOT account, click the **My Devices** tab. * Locate your SPOT device in the list. You will see a description and its ESN. ![](https://okalonedocs.com/wp-content/uploads/2022/03/image-3.png) 2. **Copy the ESN** * Highlight the ESN (an alphanumeric code) and copy it to your clipboard. You’ll paste this into the Ok Alone dashboard in the next step. ## ![SPOT X Device and example ESN](https://okalonedocs.com/wp-content/uploads/2022/08/spot-esn-1.png) ## 3\. Link the SPOT Device to a Worker in Ok Alone 1. **Log In to Ok Alone** * Open a browser and go to . * Sign in with your Admin credentials. 2. **Open the Worker’s Profile** * In the sidebar, click **Workers**. * From the list, find the worker who will use the SPOT device. Click **Edit** next to their name. 3. **Paste the SPOT ESN** * In the **Edit Worker** form, scroll to the **SPOT Device** section. * In the **ESN** input field, paste the ESN you copied from SPOT. * Click **Update your SPOT Device** to save. ![](https://okalonedocs.com/wp-content/uploads/2022/12/spot_device-1024x603.png) 4. **Verify the Link** * After saving, the worker’s profile should display the SPOT ESN under **SPOT Device**. * Test by sending a test check-in from the SPOT device (refer to SPOT’s user guide for sending a “Check-In” via Data Push). Ok Alone should register the check-in automatically. ## ## 4\. Using Your SPOT Device with Ok Alone * **Check-Ins Outside Cellular Coverage** If you press “Check-In” on your SPOT device, Data Push sends that update to Ok Alone over satellite, marking you safe even without cell service. * **Start and End Shifts** Your SPOT device can request a shift start or end; Ok Alone updates your shift status accordingly. * **Communication with Monitors** Depending on your SPOT plan, you may send custom messages (Help, OK, etc.) that Ok Alone logs as status updates. > **Tip:** Review the SPOT user manual for your model (SPOT X, SPOT G3, etc.) to learn button sequences for Check-In, Help, and Custom Messages. ## ## Troubleshooting * **Data Push Fields Not Available** * If the Data Push section is missing or grayed out in your SPOT account, contact info@ok-alone.com to verify your SPOT plan. * **SPOT ESN Not Accepted by Ok Alone** * Double-check you copied the full ESN (no extra spaces). * Confirm the worker’s profile exists and that no other worker uses the same ESN. * **Ok Alone Doesn’t Receive SPOT Check-Ins** * Ensure the SPOT device’s Data Push settings exactly match the Callback URL (). * Verify that your SPOT device is activated and has a clear view of the sky when sending a message. * Contact customer support if issues persist: customer.support@ok-alone.net. ## ## Need More Assistance? * **Ok Alone Support** : customer.support@ok-alone.net * **SPOT Technical Support** : Refer to your SPOT plan documentation or visit for additional help. * **Documentation** : By completing these steps, your SPOT device will sync with OK Alone’s monitoring system, ensuring worker safety even in remote areas without cell coverage. ================================================================================ ## Article 28: How Ok Alone Uses Your App Data Section: Privacy & Location Monitoring Article ID: 35352640874513 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35352640874513-How-Ok-Alone-Uses-Your-App-Data Created: 2025-05-16T22:32:10Z Updated: 2025-06-11T22:57:37Z --- Ok Alone is committed to your privacy and security. We collect only the data needed to monitor your safety, communicate during emergencies, and continuously improve our service—all while safeguarding your information. ## Data We Collect Ok Alone gathers the following categories of data: **Personal Information** * Your name and contact details * Emergency contact information _Entered by your company monitor and never shared with third parties._ **Location Data** * Real-time GPS coordinates when the app is active * Used exclusively for safety monitoring and emergency response **Usage Data** * Features you access and how long you use them * Helps us refine the app’s functionality and user experience **Device Information** * Device model, operating system version, and app version * Enables compatibility checks and troubleshooting ## How We Use Your Data Your data powers these critical functions: * **Safety Monitoring:** Live location tracking and personal details allow us to verify your well-being and dispatch help when needed. * **Communication:** We use contact data to send alerts, notifications, and reach out to you or your emergency contacts. * **App Improvement:** Aggregate usage metrics guide enhancements to features, performance, and design. * **Legal Compliance:** We may process data to meet regulatory requirements and protect users. ## How We Protect Your Data We employ industry-standard security measures, including: * **Encryption:** All data in transit and at rest is encrypted. * **Secure Storage:** Data is stored on protected servers with strict access controls. * **Access Management:** Only authorized personnel can view or modify your information. ## Data Retention * We retain your data only as long as required for monitoring purposes or to comply with legal obligations. * Location data is retained for 30 days. All other data including actions is retained for 265 days. * You can export your data at any time. ## Our Rights You have control over your personal data: * **Access:** Request a copy of your data. * **Correction:** Update any inaccuracies. * **Deletion:** Ask us to remove your data when no longer necessary. * **Restriction or Objection:** Limit or object to certain processing activities. To exercise these rights, contact our support team. ================================================================================ ## Article 29: Activating High-Risk Check-In on Your Android Phone Section: App Features Article ID: 35352471155729 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35352471155729-Activating-High-Risk-Check-In-on-Your-Android-Phone Created: 2025-05-16T22:15:53Z Updated: 2025-06-02T10:33:58Z --- Ensure extra safety whenever you enter a potentially hazardous situation—whether you’re heading to a new site or working alone away from base. Use the High-Risk Check-In feature to shorten your next check-in interval and alert your team sooner if you don’t respond. ## 1\. What Is High-Risk Check-In? High-Risk Check-In lets you override your normal check-in interval with a shorter timer—anywhere from 5 minutes up to 5 hours. If you miss this shorter check-in, your monitor team is alerted immediately so they can verify your safety and dispatch help if needed. ## 2\. When to Use High-Risk Check-In Use this feature any time you: * Travel to a new or unfamiliar location * Leave your main work area to perform a solitary task * Enter a situation with elevated hazards or limited communications ## 3\. Setting Up a High-Risk Check-In 1. Tap the **menu icon** (☰) in the top-left corner of the screen. 2. Select **High Risk Check In** from the pop-out menu. ![](https://okalonedocs.com/wp-content/uploads/2022/08/high-risk-1-1024x782.png) 3. Choose a shorter interval (5 min to 5 hrs) that covers the duration of your high-risk activity. ![](https://okalonedocs.com/wp-content/uploads/2023/09/high-risk-5-1024x621.png) 4. The dashboard timer updates immediately to reflect your new check-in time. ## 4\. Cancelling High-Risk Check-In If you complete your high-risk task early or return to a safer environment: 1. Tap the **Check In** button on the main screen. 2. Your check-in count resets to your regular interval. ![](https://okalonedocs.com/wp-content/uploads/2022/08/high-risk-3-1024x894.png) ================================================================================ ## Article 30: Getting Started on Android Section: Getting Started Article ID: 35352448715793 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35352448715793-Getting-Started-on-Android Created: 2025-05-16T22:10:56Z Updated: 2025-09-09T20:38:48Z --- Follow these simple steps to install OK Alone on your Android device, log in, and begin your first shift safely. ## 1\. Download and Install the App 1. Open the **Google Play Store** on your Android phone. 2. Search for “OK Alone lone worker app.” 3. Tap **Install** to download and install the app. ![Picture of Ok Alone's page in the Android App Store](https://okalonedocs.com/wp-content/uploads/2022/08/1a-install-638x1024.png) ## 2\. Obtain Your PIN Your Monitor (your company’s OK Alone contact) will provide your unique PIN via email, SMS, or phone call. Keep this number handy—you’ll need it to log in. ![Message from Ok Alone with the Worker's PIN](https://okalonedocs.com/wp-content/uploads/2022/08/2a-get-pin-853x1024.png) ## 3\. Log In 1. Open the **Ok Alone** app. 2. Enter the **PIN** you received. 3. Tap **Get Started**. ![Ok Alone App log in screen](https://okalonedocs.com/wp-content/uploads/2022/08/3a-log-in-971x1024.png) ## 4\. Start Your First Shift 1. Tap the orange **Start Shift** button. 2. A pop-up will request permission for location access—required to keep you safe. 3. Your check-in countdown begins immediately, based on the interval set by your Monitor. ![](https://okalonedocs.com/wp-content/uploads/2022/08/3b-log-in-1.png) ## 5\. Grant Location Permissions To ensure Ok Alone can report your location in an emergency, you must allow two permissions: * **While Using the App** * Tap **Continue** , then select **While using the app**. ![](https://okalonedocs.com/wp-content/uploads/2022/08/4c-i-allow-permissions-685x1024.png) ![](https://okalonedocs.com/wp-content/uploads/2022/08/4b-i-allow-permissions-547x1024.png) * **Allow All the Time ** * On the next screen, tap Continue, then choose Allow all the time. * Use the back arrow at the top of your screen to return to OK Alone. ![](https://okalonedocs.com/wp-content/uploads/2022/08/4c-i-allow-permissions-685x1024.png) ![](https://okalonedocs.com/wp-content/uploads/2022/08/4d-i-allow-permissions-490x1024.png) ## 6\. You’re All Set! Once permissions are granted, you’ll see your check-in timer on screen. Simply work as usual—when the timer sounds, tap **Check In** to reset it. ![](https://okalonedocs.com/wp-content/uploads/2022/08/5a-start-shift-822x1024.png) ================================================================================ ## Article 31: Android 9 App Settings and Permissions Section: FAQs Article ID: 35911212105361 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35911212105361-Android-9-App-Settings-and-Permissions Created: 2025-06-04T19:48:15Z Updated: 2025-06-13T21:06:23Z --- For reliable location updates and timely alerts on Android 9, it’s best to accept the Ok Alone app’s default permissions and recommended settings upon installation. If you change any settings, restart the app and any active shifts. If you still experience issues, reinstall the app and accept default permissions. ## ## 1\. App Location Monitoring Ok Alone uses GPS to track Workers’ locations during shifts and emergencies. To balance accuracy and battery life, choose **GPS Normal** : 1. Open the Ok Alone app. 2. Tap **Menu ›› App Settings ›› Location Monitoring**. 3. Select **GPS Normal**. **Why GPS Normal?** * Uses GPS for accurate location when needed. * Minimizes battery drain compared to higher-accuracy modes. ![](https://okalonedocs.com/wp-content/uploads/2021/02/android-9-settings-1.png) ## ## 2\. Verify Android System App Settings On Android 9, confirm that Ok Alone has the necessary system permissions: 1. Open **Settings** on your device. 2. Tap **Apps & notifications ›› See all apps** (or simply **Apps**) ›› **Ok Alone**. ![](https://okalonedocs.com/wp-content/uploads/2021/02/android-9-settings-2.png) On the **Ok Alone** app info page, confirm: * **Notifications** : Allowed * **Permissions** : Location ## ## 3\. Location Permission To allow Ok Alone to update your location even when the screen is off or the app is in the background: 1. In **Settings ›› Apps & notifications ›› Ok Alone ›› Permissions**, tap **Location**. 2. Select **Allow all the time** (not just “Allow only while using the app”). ![](https://okalonedocs.com/wp-content/uploads/2021/02/android-9-settings-4.png) > **Tip:** Granting background location access ensures Ok Alone can detect missed check-ins and send help alerts regardless of whether you’re actively using the app. ## ## 4\. Notification Settings Proper notification settings make sure you never miss a check-in reminder or Help Alert: 1. In **Settings ›› Apps & notifications ›› Ok Alone**, tap **Notifications**. 2. Confirm **Show notifications** is enabled. 3. Under **Notification categories** (if visible), enable each of the following: * **Check-In Reminders** * **Missed Check-In Alerts** * **Help Alerts** * **Status Confirmations** 4. For each category, ensure: * **Sound** is ON (choose a distinct tone). * **Pop on screen** (or “Peeking”) is ON so alerts appear even when locked. * **Lock screen notifications** are set to “Show all notification content.” ![](https://okalonedocs.com/wp-content/uploads/2021/02/android-9-settings-3.png) > **Tip:** If you see separate toggles for sound and vibration, enable both so you notice alerts in Do Not Disturb mode or when silent. ================================================================================ ## Article 32: Setting up a SPOT G3 with Ok Alone Section: Device Guides Article ID: 35908723988113 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35908723988113-Setting-up-a-SPOT-G3-with-Ok-Alone Created: 2025-06-04T17:50:25Z Updated: 2025-07-30T23:05:38Z --- This article guides you through configuring your SPOT G3 to work seamlessly with Ok Alone. You’ll learn how to link the device via Data Push, customize the button messages for Check-In, End Shift, and Help, and sync settings to your SPOT G3. Follow these steps to ensure full functionality and reliable safety monitoring, even outside cellular coverage. ## ## Prerequisite: Link SPOT via Data Push Before proceeding, complete the Data Push setup outlined in [Link SPOT to Ok Alone with SPOT’s Data Push](https://okalonedocs.com/spot-device/). Once you see your SPOT’s ESN entered on the worker’s profile in Ok Alone, return here to configure your G3-specific settings. ## ## SPOT G3 Buttons Overview The SPOT G3 has four primary buttons you’ll use with Ok Alone: 1. **Check-In Button** * Acts as both **Start Shift** and **Check In** during a monitoring session. 2. **Track Button** * Enables continuous tracking; Ok Alone logs location updates at intervals you choose. 3. **Custom Message Button** * Configured to send an **End Shift** request. 4. **Help/SPOT S.O.V. Button** * Sends a **Help** alert to Ok Alone when pressed. ![spot g3 buttons](https://okalonedocs.com/wp-content/uploads/2022/04/spot-g3-buttons.png) ## ## 1\. Edit Your Check In and Custom Messages To use the SPOT G3 effectively with Ok Alone, you must tweak your message profiles so that pressing each button sends a formatted message to Ok Alone’s data push endpoint. 1. **Log In to SPOT Account** * Go to and sign in with your SPOT credentials. 2. **Open “My Devices” Tab** * Click **My Devices** in the top navigation. ![spot my devices tab](https://okalonedocs.com/wp-content/uploads/2022/03/image-3.png) 3. **Select Your SPOT G3 and Click “Edit Settings”** * Locate your G3 in the device list, then click **Edit Settings**. ![](https://okalonedocs.com/wp-content/uploads/2022/04/spot-g3-edit-1024x213.png) ## ## 2\. Configure Message Profile Settings Under **Edit Settings** , navigate to **Message Profile Settings**. You’ll adjust three message types: * **Check In** * **Custom** (for End Shift) * **Help/SPOT S.O.V.** **![](https://okalonedocs.com/wp-content/uploads/2023/07/image-20.png)** For each, choose **Add Email Contact** and enter **spot@okalone.net**. Then update the message text to include your worker’s PIN followed by the appropriate command keyword. 1. **Check In Message** * Select **Check In**. * In the message field, type: `[Worker PIN],ok` __Example: “123456,ok”__ * Set the contact to **spot@okalone.net**, then click **Save**. ![](https://okalonedocs.com/wp-content/uploads/2023/07/image-16.png) 2. **Custom Message (End Shift)** * Select **Custom**. * In the message field, type: `[Worker PIN],end` __Example: “123456,end”__ * Set the contact to **spot@okalone.net**, then click **Save**. ![](https://okalonedocs.com/wp-content/uploads/2023/07/image-17.png) 3. **Help/SPOT S.O.V. Message** * Select **Help/SPOT S.O.V.**. * In the message field, type: `[Worker PIN],help` __Example: “123456,help”__ * Set the contact to **spot@okalone.net**, then click **Save**. ![](https://okalonedocs.com/wp-content/uploads/2023/07/image-19.png) ## ## 3\. Adjust Tracking Intervals (Optional) While still in **Edit Settings** , you can modify how frequently your SPOT G3 sends location pings to Ok Alone: 1. Scroll to **Tracking Intervals**. 2. Choose one of the preset intervals (e.g., 2 minutes, 5 minutes) or set a custom schedule. 3. Click **Save** once you’ve selected your preferred update frequency. ## ## 4\. Sync the SPOT G3 to Update Settings After adjusting messages and tracking intervals, you must sync these changes to your SPOT G3: 1. **Connect Your SPOT G3 to a Computer** via the USB cable. 2. **Open SPOTSync or Follow the Manual’s Sync Procedure** * Launch the SPOTSync software (or use whichever tool your manual specifies). * Ensure your G3 is powered on and detected by the sync utility. 3. **Perform a Sync/Firmware Update** * Click **Sync** (or **Update**) to push your new message and tracking settings into the G3’s memory. * Wait until the process completes; do not disconnect prematurely. ## ## 5\. Verify Functionality Once sync finishes, test each button to confirm Ok Alone receives the correct messages: 1. **Check In Test** * Press the **Check In** button on your G3. * In Ok Alone, ensure the worker’s status updates to “Checked In.” 2. **End Shift Test** * Press the **Custom** button. * Ok Alone should record an “End Shift” request and close any active monitoring session. 3. **Help Alert Test** * Press and hold the **Help/SPOT S.O.V.** button. * Verify Ok Alone logs a Help alert, and a Monitor receives a notification if configured. 4. **Tracking Test** * Activate the **Track** button to start continuous location pings. * Verify Ok Alone shows a trail of location points (if your plan supports location history). ## ## Troubleshooting Tips * **Messages Not Arriving in Ok Alone** * Confirm you used **spot@okalone.net** exactly as the email address. * Double-check the worker’s PIN matches the one in Ok Alone. * Verify no extra spaces or punctuation exist in the message fields. * **Tracking Intervals Seem Off** * Reopen the SPOTSync tool and confirm your selected interval was saved. * Ensure your G3’s battery is sufficiently charged; low power can interrupt tracking. * **Device Fails to Sync** * Make sure the USB cable is securely connected and the G3 is powered on. * Restart your computer and SPOTSync, then try again. * **Ok Alone Doesn’t Show SPOT Check-Ins** * Check that your SPOT Data Push settings still working * Confirm your SPOT device has a clear line of sight to the sky when testing. If problems persist, contact Ok Alone Support at **customer.support@ok-alone.com** ## ## Key Takeaways * **Link via Data Push First** : Follow the [Data Push guide](https://okalonedocs.com/spot-device/) before configuring your G3. * **Customize Messages** : Use the worker’s PIN plus “ok,” “end,” or “help” to ensure Ok Alone interprets button presses correctly. * **Sync to Activate** : Always sync your SPOT G3 after changing settings to store them on the device. * **Test Each Button** : Verify Check In, End Shift, and Help alerts appear in Ok Alone. By completing these steps, your SPOT G3 will work seamlessly with Ok Alone, keeping you safe even where there’s no cellular service. ================================================================================ ## Article 33: Activating High-Risk Check-In on Your iPhone Section: App Features Article ID: 35492338117265 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35492338117265-Activating-High-Risk-Check-In-on-Your-iPhone Created: 2025-05-21T18:30:40Z Updated: 2025-06-12T17:06:27Z --- When you’re about to perform a solitary or unfamiliar task—like traveling to a new site or working alone away from base—use the High-Risk Check-In feature for extra peace of mind. It shortens your next check-in interval so your monitor team is alerted sooner if you don’t respond. ## 1\. What Is High-Risk Check-In? High-Risk Check-In lets you override your normal check-in schedule with a shorter timer—from 5 minutes up to 5 hours. If you miss this shortened check-in, your monitoring team is notified immediately and can dispatch assistance to your last known location. ## 2\. When to Use High-Risk Check-In Use High-Risk whenever you: * Travel to an unfamiliar location * Leave your main work area for a solitary task * Enter a situation with elevated hazards or limited communication ## 3\. Setting Up High-Risk Check-In 1. Tap the **menu icon** (three stacked lines) in the top-left corner of the app. 2. Select **High Risk** from the menu. ![](https://okalonedocs.com/wp-content/uploads/2022/08/high-risk-1-1024x782.png) 3. Choose a shorter check-in interval (5 minutes to 5 hours) that covers the duration of your high-risk activity. ![](https://okalonedocs.com/wp-content/uploads/2023/09/high-risk-5-1024x621.png) 4. Your dashboard timer updates immediately to show the new interval. ## 4\. Restoring Your Regular Check-In Once you’ve completed your high-risk task or returned to a safe area: 1. Tap **Check In** on the main screen. 2. The app resets to your original check-in frequency. ![](https://okalonedocs.com/wp-content/uploads/2022/09/High-Risk-2.png) ================================================================================ ## Article 34: Getting Started on your iPhone Section: Getting Started Article ID: 35352402027793 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35352402027793-Getting-Started-on-your-iPhone Created: 2025-05-16T22:10:16Z Updated: 2025-09-09T20:38:48Z --- Follow these steps to install OK Alone on your iPhone, log in, and begin monitoring your safety with ease. ## 1\. Download and Install the App 1. Open the **App Store** on your iPhone. 2. In the search bar, type **OK Alone lone worker app**. 3. Tap **Get** to download and install the app. ![Download App](https://okalonedocs.com/wp-content/uploads/2022/09/image.png) ## 2\. Obtain Your PIN Your Monitor (the person in your company responsible for your OK Alone account) will send your unique PIN via email, SMS, or phone call. Keep this PIN handy to log in. ![](https://okalonedocs.com/wp-content/uploads/2022/09/2a-get-pin-853x1024.png) ## 3\. Log In 1. Tap the **OK Alone** icon on your home screen. 2. When prompted, enter your **Name** and **PIN**. 3. Tap the orange **Get Started** button. ![](https://okalonedocs.com/wp-content/uploads/2022/09/image-1.png) ## 4\. Grant Permissions To ensure OK Alone can notify your Monitor and share your location in an emergency, allow these two permissions when prompted: 1. **Notifications** – Tap **Allow**. 2. **Location Access** – Tap **Allow While Using App**. ![](https://okalonedocs.com/wp-content/uploads/2022/09/notification.jpg) ## 5\. Start Your First Shift 1. Tap the orange **Start Shift** button. 2. The check-in countdown begins immediately, based on the interval set by your Monitor. 3. When the timer sounds, tap **Check In** to confirm you’re safe and reset the countdown. ![](https://okalonedocs.com/wp-content/uploads/2022/09/image-2.png) ================================================================================ ## Article 35: Android 10 App Settings and Permissions Section: FAQs Article ID: 35910920253073 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35910920253073-Android-10-App-Settings-and-Permissions Created: 2025-06-04T19:32:26Z Updated: 2025-06-13T21:42:12Z --- To ensure optimal performance and accurate monitoring on Android 10, we recommend accepting the default permissions and settings when installing the Ok Alone app. If you change any settings, restart the app and any active shifts; if problems persist, reinstall the app and accept the default permissions. ## ## 1\. App Location Monitoring Ok Alone relies on GPS data to determine your location when you check in or trigger an alert. We recommend the **GPS Normal** setting: * **GPS Normal** : Uses GPS for accurate location while minimizing battery consumption. * **How to select** : In the Ok Alone app, go to **Menu ›› App Settings ›› Location Monitoring** , then choose **GPS Normal**. ![](https://okalonedocs.com/wp-content/uploads/2021/02/android-10-app-setting-1-1.jpg) ## ## 2\. Android App Settings To verify and adjust Ok Alone’s system-level settings on Android 10, open your device’s Settings app: 1. Go to **Settings ›› Apps & notifications ›› See all apps** (or **App info** , depending on your device). 2. Scroll to **Ok Alone** , then tap to open its settings page. ![](https://okalonedocs.com/wp-content/uploads/2021/02/android-10-app-setting-2.jpg) On the **Ok Alone** app settings page, confirm the following core options: * **Notifications** : ON * Ensures you receive check-in reminders, alerts, and status confirmations. * **Permissions** : Location (granted) * Allows Ok Alone to access GPS for check-ins and emergency location updates. ## ## 3\. Location Permission Android 10 introduces a “one-time” and “allow all the time” option for location. To keep tracking active—even when the app runs in the background—set location to **Allow all the time** : 1. In **Settings ›› Apps & notifications ›› Ok Alone ›› Permissions**, tap **Location**. 2. Select **Allow all the time** (not **Allow only while in use**). ![](https://okalonedocs.com/wp-content/uploads/2021/06/app-permission-android10.png) > **Why “Allow all the time”?** > Ok Alone must detect missed check-ins and emergency events even if you switch to another app or lock your screen. Choosing **Allow all the time** ensures background location updates continue uninterrupted. ## ## 4\. Notification Settings Proper notification settings ensure you never miss an urgent alert or check-in reminder. From the **Ok Alone** app settings page in Android: 1. Tap **Notifications**. 2. Ensure **Show notifications** is enabled. 3. For each notification category (such as “Check-In Reminders,” “Alerts,” or “Status Confirmations”), confirm: * **Sound** : ON (select a loud, easily audible tone) * **Pop on screen** (or “Peeking”): ON (so notifications appear even when the screen is locked) * **Lock screen** : Show all notification content ![](https://okalonedocs.com/wp-content/uploads/2021/02/android-10-app-setting-4.jpg) > **Tip:** > > * If you see separate channels for “Missed Check-In,” “Help Alerts,” and “Status Replies,” make sure each is set to **High priority** (if available) so they bypass Do Not Disturb when necessary. > > * On some devices, you may also have “Allow sound and vibration”—enable both for maximum reliability. > > ## ## 5\. Restart and Verify After updating any location or notification setting: 1. **Close** the Ok Alone app completely (swipe it away from recent apps). 2. **Reopen** the app, log in, and ensure your shift has restarted if necessary. 3. Perform a quick check-in or status update to confirm that: * You receive an in-app notification. * You receive an SMS or phone call reminder (if you have those enabled). * The dashboard shows your correct location. If settings do not appear to take effect: * **Reinstall** the Ok Alone app from the Google Play Store. * **Accept all permissions** when prompted on first launch. * Reconfigure location to **Allow all the time** and confirm notification channels as described above. By following these recommendations—especially granting background location access and enabling high-priority notifications—you ensure the Ok Alone app on Android 10 delivers accurate location data and timely alerts, keeping you safe and connected even when the phone is locked or running other apps. ================================================================================ ## Article 36: How to Request Help with OK Alone Section: App Features Article ID: 35352524082705 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35352524082705-How-to-Request-Help-with-OK-Alone Created: 2025-05-16T22:18:13Z Updated: 2025-06-12T16:49:43Z --- OK Alone gives you multiple ways to call for assistance—discreetly or hands-free—so you can choose the method that keeps you the safest. Follow the options below to set up and use the help features that work best for you. ## The In-App Help Button 1. While on shift, tap the orange **HELP** button on the home screen. 2. Confirm on the next screen to send your alert. Your Monitor sees your live GPS location and can dispatch assistance immediately. ![what is a lone worker app](https://www.okaloneworker.com/wp-content/uploads/2022/09/What-is-a-Lone-Worker-App.png) ## Discreet Help Alerts ![](https://www.okaloneworker.com/wp-content/uploads/2022/03/141622153_s.jpg) When you need to summon help without drawing attention, choose one of these discreet methods. Each triggers an immediate alert to your Monitor with your GPS location. ### On Android or iPhone: Shake for Help 1. In the OK Alone Android app, open **Settings** > **Shake for Help**. 2. Enable **Shake for Help** and choose sensitivity (Low, Medium, High). 3. While on shift, shake your phone—if you don’t cancel within 10 seconds, an alert is sent ### On iPhone: Back-Tap Shortcut 1. Open **Settings** > **Accessibility** > **Touch** > **Back Tap**. 2. Select **Double Tap** or **Triple Tap** , then choose **Ok Alone: Help**. 3. When on shift, tap the back of your iPhone 8 or later to trigger a help alert. ## SMS and Phone-Call Alerts If you can’t access the app, use your phone’s dialer or messaging app to request help: 1. **SMS:** Text your Worker ID followed by “HELP” to the Ok Alone number in your contacts. 2. **Phone Call:** Call the Ok Alone number, enter your Worker ID, then select option **0** for Help. ## ![](https://www.okaloneworker.com/wp-content/uploads/2022/10/Help-request-SMS-1.png) Your Monitor is notified just as if you’d used the app. ================================================================================ ## Article 37: Android 11 App Settings and Permissions Section: FAQs Article ID: 35911023589009 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35911023589009-Android-11-App-Settings-and-Permissions Created: 2025-06-04T19:38:35Z Updated: 2025-06-13T23:12:25Z --- To get the best performance and accurate monitoring on Android 11, accept the default permissions and settings when installing the Ok Alone app. If you adjust any settings, restart the app and any active shifts. If settings do not update, reinstall the app and accept defaults, then follow the steps below. ## ## 1\. App Location Monitoring Ok Alone relies on GPS for precise location updates in emergencies. We recommend the **GPS Normal** setting: 1. Open the Ok Alone app. 2. Tap **Menu ›› App Settings ›› Location Monitoring**. 3. Select **GPS Normal**. **![](https://okalonedocs.com/wp-content/uploads/2021/02/android-10-app-setting-1-1.jpg)** **Why GPS Normal?** • Uses GPS for accurate location. • Minimizes battery usage compared to High accuracy. ## ## 2\. Android System App Settings On Android 11, confirm that Ok Alone has the required permissions: 1. Open **Settings** on your device. 2. Tap **Apps & notifications ›› See all apps ›› Ok Alone**. ![](https://okalonedocs.com/wp-content/uploads/2021/05/lone-worker-android-11-settings-7.jpg) On the **Ok Alone** app info page, ensure: * **Notifications** : On * **Permissions** : Location ## ## 3\. Location Permission To allow background location updates (even when the phone is locked): 1. In **Settings ›› Apps & notifications ›› Ok Alone ›› Permissions**, tap **Location**. 2. Select **Allow all the time**. ![](https://okalonedocs.com/wp-content/uploads/2021/05/Screenshot_7.jpg) This setting lets Ok Alone update your location even if the app is in the background. It is crucial for accurate missed check-in detection. ## ## 4\. Notification Settings Proper notification settings ensure you receive all alerts and reminders: 1. In **Settings ›› Apps & notifications ›› Ok Alone**, tap **Notifications**. 2. Under **Notification categories** , verify each category is enabled: * **Check-In Reminders** * **Missed Check-In Alerts** * **Help Alerts** * **Status Confirmations** 3. For each category, confirm: * **Sound** : On (choose a distinct tone) * **Pop on screen** (or “Peeking”): On * **Lock screen notifications** : Show all notification content ![](https://okalonedocs.com/wp-content/uploads/2021/05/Screenshot_8.jpg) > Tip: If your device shows a “Sound & vibration” toggle, enable both to override Do Not Disturb when necessary. ## ## 5\. Notification Sounds Customize the notification sound for Ok Alone to ensure you notice alerts: 1. In **Settings ›› Apps & notifications ›› Ok Alone ›› Notifications**, tap **Ok Alone notifications**. 2. Select **Default** , then scroll down and tap **Advanced**. 3. Under **Sound** , choose a custom tone (for example, **Rock Concert**). 4. Toggle on **Override Do Not Disturb** to allow alerts even when DND is active. ![](https://okalonedocs.com/wp-content/uploads/2021/05/Screenshot_9.jpg) ## ## 6\. Battery Optimization Battery optimization can restrict background tasks. Disable it for Ok Alone: 1. In **Settings ›› Apps & notifications ›› Ok Alone**, scroll down and tap **Battery** (or **Battery optimization**). 2. In the **Battery optimization** list, find **Ok Alone**. 3. Select **Don’t optimize**. ![](https://okalonedocs.com/wp-content/uploads/2021/05/lone-worker-android-11-settings-6.jpg)![](https://okalonedocs.com/wp-content/uploads/2021/05/lone-worker-android-11-settings-3.jpg) ![](https://okalonedocs.com/wp-content/uploads/2021/05/lone-worker-android-11-settings-4.jpg) This ensures Ok Alone runs continuously in the background without being paused or restricted. ## ## 7\. Verify Changes After updating any settings: 1. **Close** the Ok Alone app completely (swipe it away from recent apps). 2. **Reopen** the app, sign in, and ensure any active shifts restart. 3. Perform a quick check-in or status update to confirm: * You receive an in-app notification. * You receive an SMS or phone call (if enabled). * Your location updates correctly on the dashboard. If issues persist, reinstall Ok Alone from the Google Play Store, accept all default permissions, and repeat the steps above. ================================================================================ ## Article 38: How to Send a Message to Your Monitor on Android Section: App Features Article ID: 35352496488977 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35352496488977-How-to-Send-a-Message-to-Your-Monitor-on-Android Created: 2025-05-16T22:18:42Z Updated: 2025-06-12T16:20:54Z --- Use the Android app to keep your monitor informed of changes to your plans, location details, or any other important updates—no matter where you are. ## 1\. Why Send a Message? You might need to update your monitor with: * Your planned route or any detours * Mileage or time estimates * Location details if you’re heading out of network coverage * Changes to your schedule or work tasks * Any other situation where a quick update helps keep you safe ## 2\. Sending a Message to Your Monitor 1. Tap the **menu icon** (three horizontal white lines) in the top-left corner of the screen. 2. In the pop-out menu, select **Send Message**. ![](https://okalonedocs.com/wp-content/uploads/2022/09/1a-message-1024x607.png) 3. On the **Send a Message** screen, tap inside the large white text box. 4. Type your message using the on-screen keyboard. ![](https://okalonedocs.com/wp-content/uploads/2022/09/2a-message-1024x850.png) 5. Tap **Send Message** to deliver your update. ![](https://okalonedocs.com/wp-content/uploads/2022/09/3a-message-1024x616.png) 6. To return to the main dashboard, tap **Close**. ================================================================================ ## Article 39: Get Alerts when your iPhone is on Silent Section: FAQs Article ID: 35912616222097 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35912616222097-Get-Alerts-when-your-iPhone-is-on-Silent Created: 2025-06-04T21:05:20Z Updated: 2025-06-13T18:25:38Z --- **Overview** When you need to keep your iPhone on silent but still receive critical Ok Alone check-in reminders or emergency calls, you can use the Emergency Bypass feature. This allows calls and text notifications from Ok Alone’s automated phone system to override silent mode. Follow these steps to ensure you never miss an alert. ## ## 1\. Add Ok Alone’s Number as a Contact 1. Open the **Phone** app on your iPhone and go to **Contacts**. 2. Tap the **+** button to create a new contact. 3. Enter a name such as “Ok Alone Alerts” and the phone number for your region (see list below). 4. Tap **Done** to save the contact. ## ## 2\. Enable Emergency Bypass for Ringtone 1. In the **Contacts** list, tap the **Ok Alone Alerts** contact you just created. 2. Tap **Edit** in the top-right corner. 3. Scroll down and tap **Ringtone**. 4. On the Ringtone screen, toggle **Emergency Bypass** on (it turns green). 5. Select a ringtone of your choice beneath “Alert Tones.” 6. Tap **Done** in the top-right corner to save. * You should now see **Emergency Bypass On** under **Ringtone**. ## ## 3\. Enable Emergency Bypass for Text Tone 1. Still in the **Edit** view of the **Ok Alone Alerts** contact, scroll to **Text Tone** and tap it. 2. On the Text Tone screen, toggle **Emergency Bypass** on (turns green). 3. Choose an alert tone you want for incoming messages from Ok Alone. 4. Tap **Done** in the top-right corner. * You should now see **Emergency Bypass On** under **Text Tone**. ## ## 4\. Complete Contact Setup 1. After enabling Emergency Bypass for both Ringtone and Text Tone, tap **Done** to exit the Edit screen. 2. You will return to the contact’s summary page, which now shows **Emergency Bypass On** beneath both **Ringtone** and **Text Tone**. 3. Close the Contacts app. ## ## 5\. Test Your Settings 1. Put your iPhone into **Silent Mode** using the side switch. 2. Ask a colleague to trigger a check-in reminder or send a test call/message from the Ok Alone automated phone system. 3. Verify you hear the ringtone and see the alert tone despite the phone being silent. 4. If you do not receive an alert, revisit the contact settings to confirm Emergency Bypass is enabled. ## ## 6\. Phone Numbers for Your Region Use the following numbers when creating the **Ok Alone Alerts** contact: * **Canada:** +1 604 256 5739 * **United Kingdom:** +44 7380 336 757 * **USA:** (650) 402-3018 * **Australia:** +61 3 8658 1382 * **New Zealand:** +61 9 887 8405 * **Other Regions:** +1 604 256 5739 ================================================================================ ## Article 40: How to Send a Message to Your Monitor on Your iPhone Section: App Features Article ID: 35492033909521 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35492033909521-How-to-Send-a-Message-to-Your-Monitor-on-Your-iPhone Created: 2025-05-21T18:14:51Z Updated: 2025-06-12T15:54:47Z --- Keep your monitor informed of route changes, location updates, or any other important details—all from within the OK Alone iPhone app. ## 1\. Why Send a Message? You may need to send your monitor information, such as: * Your planned route or detours * Mileage or time estimates * Location details if you’re moving out of network coverage * Changes to your schedule or tasks * Any other updates that help your monitor support you ## 2\. Sending a Message 1. Tap the **menu icon** (three horizontal lines) at the top of the screen. 2. In the side menu, select **Send a Message**. 3. On the **Add a message** screen, tap inside the large white text box. 4. Type your message using the on-screen keyboard. 5. Tap the orange **Send Message** button to deliver your update. ![](https://okalonedocs.com/wp-content/uploads/2022/09/IMG_4898.png) ================================================================================ ## Article 41: How to Change the Alarm Tone for Reminders on your iPhone Section: FAQs Article ID: 35912638312721 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35912638312721-How-to-Change-the-Alarm-Tone-for-Reminders-on-your-iPhone Created: 2025-06-04T21:07:29Z Updated: 2025-06-13T19:39:53Z --- **Overview** To ensure you hear your Ok Alone check-in alarms, choose an audible tone that stands out. This guide walks you through selecting a new alarm sound within the Ok Alone iPhone app. Make sure your device volume is turned up and that your phone is not on silent before you begin. ## ## 1\. Access the Alarm Settings 1. Open the **Ok Alone** app on your iPhone. 2. Tap the **Menu** icon (☰) in the top-left corner. 3. Select **Alarm** from the list. ![](https://okalonedocs.com/wp-content/uploads/2022/09/image-4.png) ## ## 2\. Preview and Select a New Alarm Tone 1. In the **Alarm** screen, you’ll see a list of available tones. 2. Scroll through the list and tap the **Play** button next to each tone to hear a preview. 3. When you find a tone that you can clearly hear, tap on its name to select it. A checkmark will appear beside the chosen tone. ## ## 3\. Confirm Your Selection 1. After tapping your preferred tone, verify that its name has a checkmark. 2. Exit the **Alarm** screen by tapping the back arrow or swiping down. 3. The selected tone is now set as your default alarm for check-in reminders. ## ## 4\. Verify Volume and Silent Switch * **Volume:** * Use the side volume buttons to increase your ringer/alert volume until you can hear test sounds. * Alternatively, go to **Settings → Sounds & Haptics** and drag the **Ringer and Alerts** slider to the right. * **Silent Switch:** * If the small ring/silent switch on the left edge of your iPhone is set to **Silent (orange visible)** , you will not hear alarms. * Flip the switch so that no orange is showing, or enable **Emergency Bypass** on your Emergency Contact (see Help Center article “Get Alerts when iPhone Is on Silent”). ================================================================================ ## Article 42: Using Shake for Help on Android Section: App Features Article ID: 35352548446865 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35352548446865-Using-Shake-for-Help-on-Android Created: 2025-05-16T22:19:43Z Updated: 2025-11-05T14:24:55Z --- The **Shake for Help** feature in OK Alone lets you discreetly trigger a help alert without touching your screen — ideal when you can’t safely unlock your phone or need to call for help quickly. ## How Shake for Help Works When Shake for Help is enabled, shaking your phone strongly will start a **20-second countdown**. * **Notification and vibration:** When the shake is detected, your phone vibrates and a notification appears. * **If it’s a real emergency:** Let the phone continue to vibrate — the Help alert will automatically trigger after **20 seconds**. * **If it’s a false alarm:** Open the OK Alone app and tap **Cancel Help** during the countdown. Once triggered, OK Alone immediately sends a **Help alert** to your monitor(s) along with your **GPS location**. ![](https://okalone.zendesk.com/hc/article_attachments/40646068513169) ## Alarm vs Discreet Mode You can choose between two activation modes: * **Alarm Mode:** Plays a loud audible alarm when triggered, signalling that help is being sent. * **Discreet Mode:** Silently triggers the alert — perfect if you need to remain unnoticed. To change modes: 1. 1. Tap the **Menu (☰)** icon. 2. Select **Shake for Help**. 3. Choose **Alarm** or **Discreet – No Alarm**. ## Enabling Shake for Help Before enabling, confirm you’re using **version 10.3 or newer** of the OK Alone Android app. 1. Tap the **Menu (☰)** icon in the top-left corner. 2. Select **Shake for Help**. 3. Toggle **Shake for Help** to **On**. 4. Choose your preferred **Sensitivity** and **Mode**. 5. Tap **Save Settings**. ![](https://okalone.zendesk.com/hc/article_attachments/40646083549329) ## Adjusting Sensitivity Shake sensitivity determines how much movement is needed to start the countdown. Choose the setting that best fits your work environment. #### **HIGH Sensitivity** * Requires **firm, deliberate shaking** (about **4 full shakes**) * Easier to trigger in emergencies but still requires intentional motion * **Recommended only for desk or stationary work** where there’s little movement #### **MEDIUM Sensitivity (Recommended)** * Requires **vigorous, deliberate shaking** (about **5 full shakes**) * Balanced to reduce false triggers * **Best for active workers** standing at a machine or performing slow-movement activities #### **LOW Sensitivity** * Requires **vigorous and sustained shaking** (about **6 full shakes**) * Approximate threshold: **40.0 m/s²** * Virtually no false positives — ideal for **high-activity environments** * **Recommended if you move frequently or may be running** (running may still start a countdown) ## Should Trigger (True Positives) Shake for Help is designed to respond only to deliberate, emergency-type movement. The following actions will reliably start the alert countdown: 1. **Vigorous shake** – Hold the phone firmly and shake rapidly back and forth 2. **Quick wrist flicks** – Two to three fast flicks in succession 3. **Panic motion** – Rapid up-down or side-side movement 4. **Emergency shake** – Strong, intentional motion signalling distress ### Need Help? If you’re unsure which sensitivity or mode suits your environment, contact our support team at **[customer.support@okalone.net](mailto:customer.support@okalone.net)**. ================================================================================ ## Article 43: How to receive Desktop Help Alerts Section: FAQs Article ID: 35912711945617 Article URL: https://okalone.zendesk.com/hc/en-gb/articles/35912711945617-How-to-receive-Desktop-Help-Alerts Created: 2025-06-04T21:13:54Z Updated: 2025-06-13T23:37:18Z --- **Overview** If you monitor worker check-ins primarily from your desktop, you’ll want to ensure Help Alert notifications appear on your screen and play a sound. This guide shows you how to configure both your browser and Windows 11 settings so that Ok Alone Help Alerts are visible and audible. ## ## 1\. Allow Browser Notifications Your browser must have notification permissions enabled for the Ok Alone Dashboard. Below are steps for Chrome and Edge; the process is similar in other modern browsers. 1. **Open the Ok Alone Dashboard** in your browser and look at the left side of the address bar for a permissions icon (a padlock or info circle). 2. **Chrome:** * Click the padlock icon → **Site settings**. * In the “Permissions” list, find **Notifications** and set it to **Allow**. ![](https://okalonedocs.com/wp-content/uploads/2024/02/image-2.png) 3. **Edge:** * Click the padlock icon → **Permissions for this site**. * Under “All permissions,” locate **Notifications** and choose **Allow**. ![](https://okalonedocs.com/wp-content/uploads/2024/02/image-3.png) > **Tip:** If you don’t see the padlock, click the three-dot menu at the top right of your browser → **Settings → Site permissions → Notifications** and add “okra­lonedashboard.com” (or your company’s specific domain) to the list of allowed sites. ## ## 2\. Enable Desktop Notifications in Windows 11 After granting browser permission, you must also allow your browser to display pop-up notifications in Windows 11. 1. **Open Windows Settings:** * Click the **Start** button and select **Settings** , or press **Windows + I**. ![](https://okalonedocs.com/wp-content/uploads/2024/02/image-4.png) 2. **Navigate to Notifications:** * In **Settings** , click **System** on the left pane. * Select **Notifications** from the right pane. ![](https://okalonedocs.com/wp-content/uploads/2024/02/image-5.png) 3. **Ensure Notifications Are Enabled:** * Toggle **Notifications** to **On**. * Ensure **Play a sound when a notification arrives** is checked. ![](https://okalonedocs.com/wp-content/uploads/2024/02/image-6.png) 4. **Allow Your Browser to Send Notifications:** * Scroll down to the list of apps under **Notifications**. * Find your browser (e.g., **Google Chrome** or **Microsoft Edge**) and click it. * In the browser’s notification settings, make sure: * **Notifications** is **On** * **Banners** is **On** * **Sounds** is **On** ![](https://okalonedocs.com/wp-content/uploads/2024/02/image-9-628x1024.png) > **Note:** If you use a different browser, follow the same steps. Look for your browser’s name under the apps list and ensure its notifications are fully allowed. ## ## 3\. Test Your Notification Settings Once you’ve configured both browser and Windows permissions, run a quick Help Alert test to confirm everything is working: 1. **Log in to the Ok Alone Dashboard** and locate the **Help Alert** button (often found on the main monitoring screen). 2. **Send a Test Help Alert:** * Click **Help Alert** → **Send Help Alert**. * You should see a pop-up notification in the bottom right corner of your screen, accompanied by the alert sound you enabled. ![](https://okalonedocs.com/wp-content/uploads/2024/02/image-10.png) 3. **Verify:** * If you see the notification and hear a sound, your settings are correct. * If not, revisit **Sections 1** and **2** to confirm both browser and Windows notifications are allowed. ## ## 4\. Tips & Best Practices * **Keep Your Browser Open:** Some browsers require an open window or tab for notifications to come through. Minimize (do not close) the Ok Alone Dashboard tab during your shift. * **Do Not Disturb & Focus Modes:** If you use Windows Focus assist (Do Not Disturb), make sure you’ve configured exceptions so that your browser can still display Ok Alone alerts. In **Settings → System → Focus assist** , add your browser under **Priority only** notifications. * **Volume & Sound Devices:** Confirm your speakers or headset are connected and at an audible volume. In **Settings → System → Sound** , test your output device before leaving for a shift. * **Browser Updates:** Regularly update your browser to avoid compatibility issues with notification APIs. ================================================================================